ADT Monitored Security vs LiveWatch Security-2016 Review

 

There are literally thousands of security companies in the U.S.  Selecting the best home security company to help protect your home and family can prove to be a challenge . If you’ve narrowed it down to an ADT Monitored Security System and LiveWatch Security, you have arrived at two of the best.

ADT Authorized Premier Provider – Protect Your Home is the most highly recognized professionally installed security company…and LiveWatch offers an exceptional value in the DIY category of home security.

Consequently, you are likely weighing the pros and cons of DIY vs professional alarm installation.

On the one hand, a DIY alarm system is typically cheaper….but, for a little bit more, the professionally installed system may provide additional peace of mind knowing that is was correctly installed by a trained technician.

This 2016 review was written to help compare these two companies directly and determine which company best meets your unique security and home automation needs.

 

Prizefight Format Overview

ADT Monitored Security  vs.  LiveWatch Security is an early  installment in our Home Security Advisor’s Prizefight Series where our security company contenders square off against each other in a side-by-side “Prizefight” comparative review.

Each review will include 5 “Rounds” where both of the participants will be judged and ranked on specific criteria. The scores of individual rounds will be calculated and averaged to decide the overall winner who will reign supreme until the next heavy weight security bout!

 

The judging criteria will be:ADT vs LiveWatch Security Systems Review 2015- Prizefight Criteria

Reputation and Credibility
Monitoring
Customer Service
Equipment and Technology
Pricing and Value

 

 

So lets take a look and see how the home security heavyweights compare. Time to “weigh in” and see who can deliver the knockout punches?

 

The Contenders- ADT Monitored Security vs. LiveWatch Security

 

 

ADT Monitored Security

Protect Your Home  was founded in 1998 and is the largest Authorized Premier Provider for ADT, the number one name in the home security industry.

They have earned an A+ BBB rating by providing exceptional installation and service to thousands of satisfied customers.

All monitoring services are provided by ADT , which was founded 140 years ago as American District Telegraph and is the oldest and most recognized name in home security.

 

LiveWatch Security

LiveWatch is based in St. Mary’s, Kansas, and is mow owned by Monitronics.

Established in 2002, LiveWatch protects over 200,000 homes and families and has an A+ BBB rating.

 

 

Round 1A

 

 

Reputation and Credibility

 

ADT Monitored Security

While installing over 200,000 systems per year, ADT Authorized Premier Provider – Protect Your Home, maintains an A+ BBB rating.

The systems are monitored by  the largest security company in the country which has controlled the top spot on the SDM Top 100 for over a decade.

 

LiveWatch Security

In a bit more than a decade, LiveWatch has distinguished themselves by offering world class customer service-earning them an A+ BBB rating, and a very consumer friendly sales approach. Instead of requiring the typical 3-5 year monitoring contract, LiveWatch requires only a one year contract- while still offering significant savings on up front equipment costs.

 

       

Reputation and Credibility

  • BBB Rating
  • Years in Business
  • SDM Top 100 Rank
  • Winner
   
  • A+
  • 18+
  • #1
    Best Security Companies- Top 5 Livewatch Security
  • A+
  • 10
  • NA

 

 

While LiveWatch’s A+ rating is impressive and many will appreciate their flexible contract options, the ADT Authorized Premier Provider’s system  is monitored by the #1 home security company.

Both companies enjoy a solid BBB ranking, and significant experience helping to protect homes and families, but the latter is a system that carries the brand that has maintained a stronghold on the SDM’s #1 spot for decades – thus earning a win in this category.

 

 

Round 2A

 

 

Monitoring

 

ADT Monitoring

ADT operates 6 UL Listed, Five Diamond Certified monitoring stations across the country. This provides the highest level of redundancy- enabling calls to be rerouted in the event of a disaster in one area.

Monitoring rates run from $36.99-$58.99.
They both offer  24/7 protection against intrusion, emergency and personal safety, fire and environmental hazards.

LiveWatch

LiveWatch monitoring offers fully integrated cellular monitoring, even on their basic monitoring package. This eliminates the possibility of defeating the system by disabling cable or landlines.

Their basic monitoring package is truly an exception value-at just $29.99 for basic cellular service, as is their premium service which includes their exclusive ASAPer feature, as well as 2 way voice authentication, Alarm.com interactive services, Geo Services and “Crash and Smash” technology which will notify the monitoring station even if the system is destroyed.

 

       

Monitoring

  • Contract Term
  • Price Range
  • Redundancy
  • Advanced Monitoring Features (ASAPer,Crash and Smash,Geo)
  • Winner
    ADT Security vs Protect America - Monitoring -ADT  Logo
  • 3 Years
  • $36.99-$58.99+
  • 6 Monitoring Stations
    Best Security Companies- Top 5 Livewatch Security
  • 1 Year
  • $29.95- $49.95
  • 1 Monitoring Station

 

Both companies offer quality monitoring services by highly regarded Central Stations. ADT Monitoring offers additional redundancy, but LiveWatch offers a host of additional services at extremely affordable rates.

 

While LiveWatch used to hold a decisive pricing edge, especially on the lower end- their basic monitoring price has increased from $19.95 to 29.95 .  Nevertheless, LiveWatch still offers additional monitoring features and maintains a lead in this category.

 

 

Round 3A

 

 

Customer Service

 

ADT Authorized Premier Provider – Protect Your Home Customer Service

Protect Your Home, an ADT Authorized Premier Provider,  has been in the business of helping to protect  homes and servicing their customers for over 18 years.

They have a solid A+ BBB rating, and install ADT monitored home security systems which include the exclusive ADT  6 month service guarantee – which states that if  any service oriented issue is not resolved within  6 months, the equipment will be removed and your money refunded. (certain restrictions apply) It should be noted, however, that this is not really a “no questions asked” return policy.

 

LiveWatch Customer Service

 

With an A+ BBB rating, LiveWatch has a solid reputation for providing superior customer service for over a decade. While there is no professional installation available, most customers will find the system easy to install.
LiveWatch offers an unheard of industry exclusive One Year Return Policy, in which you can get a full equipment refund at any time within the first 12 months.

 

 

       

Customer Service

  • BBB Rating
  • Experience
  • Return Policy
  • Equipment Warranty
  • Professional Installation
  • Winner
     Customer Service - ADT Logo
  • A+
  • 18+ Years
  • 6 Month Service (Certain Restrictions Apply)
  • 3 Years
    Best Security Companies- Top 5 Livewatch Security
  • A+
  • 10+ Years
  • 1 Year
  • Lifetime

 

Both companies offer quality customer service, and and A+ BBB rating. However,  ADT Monitored  security systems are professionally installed and they have a longer history of delivering award winning service.

This trumps the LiveWatch One Year Return Policy.

 

 

 

Round 4A

 

Equipment and Technology

 

ADT Authorized Premier Provider

ADT Monitored equipment is professionally installed. Package pricing and manufacturer may vary depending on current promotions and the package selected.-but, typically the basic package pricing is competitive and carries the ADT 6 Month Service Guarantee (certain restrictions apply).
ADT Monitored Systems offer an array of security and home automation devices and services.

While advertised monitoring prices start as low as $36.99, the equipment on typical $99 packages is pretty basic. Upgrades, add-ons and monthly monitoring prices can mount up very quickly as additional options are included.

 

LiveWatch

While most ADT monitored  entry level systems offers will include fairly basic equipment, LiveWatch includes a fully-equipped cellular GE system on their basic $29.95 package, and a premium touchscreen control panel in all their premium packages – the highly touted newcomer Qolsys IQ. Control. The Control Panel in their Plug and Play IQ is made by Qolsys.

 

It is a technological home automation tour de force which incorporates the cellular, Wi-Fi ADT vs LiveWatch Security-2015 Review -Qolsys IQ Paneland z-wave communication technologies within a gorgeous 7’ Android touchscreen user interface. This panel will even display current weather conditions and has a built in camera to identify who is disarming the system. This panel is discounted and included in their $99 basic package with either Mobile Pro or Total Home monitoring subscriptions.

The cost of additional sensors are also extremely competitive, with door and window sensors starting at just $30. There is a full line up of equipment available to meet virtually any security, home automation, energy management or surveillance needs- with all LiveWatch Plug and Protect monitored systems carrying a lifetime warranty.

 

       

Equipment

  • Manufacturer
  • Advanced Touchscreen Control Panel Available
  • Warranty
  • Voice Activation
  • Advanced Monitoring Features (ASAPer,Crash and Smash,Geo)
  • Winner
    ADT Pulse vs Protect America Equipment -  ADT Logo
  • Varies
  • 3 Year
    Best Security Companies- Top 5 Livewatch Security
  • Qolsys
  • Lifetime

 

While the ADT Authorized Premier Provider offers professional installation, and most of the same overall capabilities of the LiveWatch packages…they are only available as a la carte upgrades and options-at substantially higher costs.

The LiveWatch program offers significantly more bang for the buck. For $99 and under $30 a month, you get a premium touchscreen cellular panel that includes an internal camera that records arming activities and provides live weather reports.

Their $39.95 Total Home package includes Crash and Smash technology,Location Based Control and their exclusive ASAPer instant notification technology.

However, if you are looking to be able to use voice control to operate your system, the ADT monitored system provides that show stopping feature.

 

Round 5 A

 

 

Price and Value

ADT Authorized Premier Provider – Protect Your Home

While ADT Monitored systems reflect reasonably competitive packages and rates, the costs may quickly escalate depending on your needs and interests.

Basic packages are available starting at $99 for installation and as low as $36.99 for monitoring, but if you want interactive services (the ability to control your system remotely on the internet or a mobile device), cellular or home automation capabilities-both up front costs and monthly monitoring rates can quickly skyrocket.
Typical monitoring packages run from $36.99-58.99+. Professionally installed components are often significantly more expensive.

 

LiveWatch

LiveWatch offers a GE basic security package for just $99-which includes fully integrated cellular communication capability When you upgrade to either Mobile Pro or Total Home Monitoring, you get a host of additional services and the upgraded Qolsys Control Panel (a $200 value)

Many advanced monitoring features(ASAPer, Crash and Smash, Live Voice Assist, Geo Services) are included at extremely competitive price points.

ADT Monitoring simply doesn’t offer some of the interactive monitoring bells and whistles, but the Voice Control feature might outweigh that for many customers looking for some state of the art tech wizardry.

 

       

Price and Value

  • Up Front Costs
  • Entry Level Monitoring
  • Add On Sensors (Door/Window Contact)
  • Warranty
  • Advanced Monitoring Features (ASAPer, Crash and Smash, Geo)
  • Professionally Installed
  • Winner
    price and value - ADT Logo
  • $99+
  • $36.99
  • $129.00
  • 3 Year
    Best Security Companies- Top 5 Livewatch Security
  • $99+
  • $29.99
  • $30.00
  • Lifetime

 

While the ADT Authorized Premier Provider – Protect Your Home offers superior name recognition, top notch security value and professional installation –LiveWatch wins this round bu including  more advanced features and services in the basic programs, lower monthly monitoring rates and  lower add on  equipment pricing.

 

ADT Monitored Security vs LiveWatch Review-Conclusion

 

Both of these Security Prizefight Heavyweights are worthy contenders for anyone looking to help protect their homes and families with a quality home security and automation system.

Overall, ADT Monitoring offers better name recognition, professional installation and a more storied history.

However, LiveWatch has been in the business of protecting homes for over a decade, also enjoys an outstanding  BBB rating – while offering more advanced technology and superior monitoring features at  lower prices.

There may be some who still prefer the name recognition and are willing to pay a bit more for professional installation, but the value conscious consumer will find that … LiveWatch is a  Superior Value!

 

       

Comparison Summary

  • Reputation and Credibility
  • Monitoring
  • Customer Service
  • Equipment and Technology
  • Price and Value
  • Winner
    ADT Logo
    Best Security Companies- Top 5 Livewatch Security

 

Why choose ADT Monitoring Over LiveWatch?

Despite the fact that LiveWatch wins in overall value…it is a DIY system only.  There are many people out there that just feel more comfortable with a professionally installed system and a name brand that is the most highly recognized brand in the home security industry.

Benefits include:

  • FREE Security System -$850 Value*Cox Homelife Review -ADT Security Systems
  • Professional Installation
  • Superior Monitoring Redundancy- 6 Monitoring Centers
  • Local Nationwide Service Network
  • Superior Technology – Voice Control Available
  • Broad Home Automation Compatibility
  • Nationwide Relocation Program
  • $500 Theft Protection Guarantee (certain restrictions apply)
  • 6 Month Service Guarantee (certain restrictions apply)

*$99 charge for parts & installation with monthly monitoring services. Termination Fee Applies. For New Customers Only. (See T&Cs Below)

While LiveWatch offers a compelling value proposition, you may want to take a few minutes to investigate further and see why ADT helps protect more homes and families than the next 10 competitors combined!

 

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Thank you for visiting. Please feel free to leave your comments and feedback on this ADT Monitored Security vs LiveWatch Security-2015 Review, below.

*$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Certain packages require approved landline phone. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.

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ADT Monitored Security vs LiveWatch Security-2016 Review was last modified: November 15th, 2016 by Mike HSA

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