HSA-How We Rank
I. Reputation and Credibility
A. BBB Rating- What is the Better Business Bureau Rating on a scale 0f F-A+?
B. SDM Top 100- How high does the company rank in the Security Dealers Magazine Top 100?
C. Time in Business- How long has the company been in business? Are they stable?
D. Customer Base- How many homes, families and small businesses do they currently protect?
1. Coming Soon- Customer Review Ratings- YOUR chance to weigh in!
A. UL Listed- Do they meet the stringent Underwriters Laboratories requirements?
B. 5 Diamond Certified- Are they among the 5% of companies that the Central Station Alarm Association recognizes?
C. Multiple Communication Channels (LL, BB, Cellular?) Do they offer Landline, Broadband and Cellular monitoring?
D. Redundant Central Monitoring Stations- Are there multiple, redundant monitoring centers?
E. Length of Monitoring Contract- Do they require a lengthy contract? 5 years? 3? 1?
F. Rate Lock in Guarantee- Is your rate guaranteed NOT to increase?
G. Annual Auto Renewal After Contract- Does the contract automatically renew for a year if you don’t cancel?
A. Monitoring Rates- What are the monthly monitoring rates?
B. Up Front Equipment Costs-What are the upfront equipment costs-and what is included?
C. Activation/Installation Fees- Are there any fees for activation or installation?
D. Add On Pricing- How competitive is the pricing of add ons?
E. Best Price Guarantee- Does the company offer a best price guarantee?
IV. Equipment and Technology
A. Name Brand- Does the company use recognized, reliable name brand equipment?
B. Warranty- What is the length of the equipment warranty?
C. Home Automation Capability- Does the company have home automation capability?
D. Surveillance and Observation- Are video cameras, remote observation and offsite storage available?
E. Remote Access Application and Notifications- Can the system be operated remotely? Status updates and notifications?
F. Bonus Technology Features- What additional technologies and features are available?
1. Crash and Smash
3. Severe Weather Alert
V. Customer Support and Service
A. Multiple Channels- Does the company offer Chat, E-Mail, Phone, Online Tutorial support and service?
B. BBB Rating- Often a reflection of how “customer friendly” a company is…
C. Return Policy- Does the company have a consumer friendly return policy?