NorthStar Alarm Reviews
Are the NorthStar Alarm door to door reps ruining their reputation? NorthStar Alarm reviews tell the story. Before you get a Northstar Alarm System, you may want to hear from others who acted on impulse and got a NorthStar Security System.
NorthStar Alarm has posted impressive growth numbers over the years by deploying hundreds of highly commissioned door to door salesman across the country. While they have been largely responsible for the growth of the company, these sometimes poorly trained and overzealous reps may also be responsible for a large percentage of customer complaints relating to NorthStar Security Systems.
Online customer NorthStar Alarm Reviews often cite concerns with 60 month contracts, auto-renewal clauses, and misrepresentation.
Our NorthStar Review summary and detailed editor’s reviews are followed by a section for NorthStar Security Customer Reviews and a FAQ section in which we compare North Star Alarm with some of the best home security companies.
If you currently have a NorthStar Home Security system,we hope you will share your experience with our readers below.
NorthStar Alarm Review – 2017 NorthStar Alarm Services Summary
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NorthStar Alarm Review Sections- Click to Jump to Section
NorthStar Alarm – 2017 NortStar Alarm Company Review
Reputation and Credibility – The Trust Factor
Launched in 2000 in Orem, Utah, NorthStar has grown quickly to reach a customer base of 35,000 spread across 29 states. NorthStar is ranked as the 18th largest residential security and automation company in nation by SDM Magazine and was named a runner up for the “Best Companies to Work For” award by Utah Business Magazine. They have achieved an impressive growth rate by through acquisition and employing door-to-door sales tactics.
As impressive as the growth rate is, their reputation has been less than sterling. However, their BBB rating, has recently improved to a B+. Perhaps this in due in part to the efforts of their online reputation management efforts.
As is not unusual with any door to door marketing business model, there is a great deal of negative online feedback involving allegations of misrepresentation, high pressure sales tactics, failure to disclose terms and poor customer service…which have ultimately resulted in 373 complaints being filed with the BBB in last 3 years .
Monthly rates and contract terms are conspicuously absent on their site…which lacks basic transparency.
Monitoring – NorthStar Protection
NorthStar employs a third party UL Listed, Five Diamond Certified monitoring service.
Basic monitoring does include standard interactive services and rates run from $29.95 to $74.95 a month….and requires a 42 to 60 month contract! This is significantly longer than the more standard 36 month agreements employed by most of the best home security companies. Additionally, many customers have complained of 18 month auto-renewal clauses in some states…that also require a 60 Day written termination notice.
Advanced monitoring packages include features such as remote arming and management capabilities, z-wave appliance and door locks, 2-way voice and video surveillance.
Total Connect Interactive services are used for home management and automation and are available in their premium monitoring service packages.
NorthStar Security Equipment and Pricing
NorthStar Alarm professionally installs Honeywell security equipment.
March Equipment Update: While the company continues to feature the Lynx 5200 on their website, they now carry the new Honeywell Lyric lineup.
While they list retail pricing on various components of their security systems, some of the prices are artificially inflated to create the illusion of large discounts and greater value when they put together a quote.
I mean really…$700 for an Honeywell Lynx 5200 control panel?
It’s a nice panel and features touchscreen controls and full home automation capabilities…but one can find an entire basic package for about half that….and $525 for a Z-Wave thermostat? $300 for Z-wave locks?
With little or no pricing transparency, it seems more like looking at the sticker price at Sal’s Used Car lot….”I know the sticker says 10 grand…but, I like you…so today, you can drive it away for $5000….”
And while the equipment does offer a Lifetime Warranty, it is important to note that there is a $35 Trip Charge for NorthStar service personnel to come out to the home. (This fee is waived as a “customer courtesy in the first 90 days)
NorthStar Customer Service
The NorthStar Alarm security company has a legion of door to door salesman that has driven the customer acquisitions up past 35,000 over a relatively short span…but, what happens after the sale?
They offer online chat, email, phone and have online tutorial videos.
Relocation program- You will have to pay a $99.00 service fee to have your system re-installed at a new location.
Online feedback indicates an overall sense of customer frustration and dissatisfaction. Is this just a case of the disgruntled vocal minority?
Door to door sales is inherently more prone to customer complaints. Often maligned for targeting the elderly, unscrupulous door-to-door sales personnel may employ high pressure sales tactics, fail to disclose important contractual terms or just plain misrepresent the company…claiming that they have “bought out” the existing alarm company, and are merely upgrading the equipment.
There are many online complaints to this effect.
Overall, one should exercise extreme caution before committing to any door to door contract….especially if they are doing same day installs.
In contrast to negative online review and feedback…the fact that they have recently won a Bronze Stevie award and have improved to a B+ BBB rating is an indicator that they are taking measures to improve the customer experience.
Summary – NorthStar Alarm
While they may have a compelling sales presentation, it is always prudent to exercise extreme caution when dealing with door to door sales people. Not all are “shady” or “dishonest”….but, make sure you get everything in writing…and make sure that that you take the time to compare it with our top alarm companies , BEFORE signing on the dotted line.
With a NorthStar Security System, you are committing to a 60 Month Contract….and are responsible for 100% of the contract value-even if you move or cancel the service.
Given the lengthy contractual obligations, lack of online transparency, reputation and BBB ratings we would strongly recommend that you check out other security options before committing to a 5 year contract.
Please feel free to offer your comments and feedback on these NorthStar Alarm Reviews or share your experience with a NorthStar Security System below.
NorthStar Alarm Home Security Reviews -Video Summary
NorthStar Security Equipment
NorthStar installs Honewell home security and automation equipment- Featuring the Honewell Lynx 5200 Control Panel. and the new…
Control Panel and line of equipment,including:
Recessed Door Contacts
Glass Break Detectors
Carbon Monoxide Sensors
Fixed Video Cameras
Pan and Tilt Video Cameras
Frequently Asked Questions
How does NorthStar Alarm compare with other top ranked security companies?
While NorthStar has done an admirable job growing their customer base, when they come knocking at your door, we recommend that you investigate some of the top alarm companies in side by side comparisons, below.
NorthStar Alarm vs ADT vs Armorax vs Frontpoint vs Protect America vs Link Interactive
(Click Below to Toggle Open)
Facts and Features
- HSA Rating - 7.1
- BBB Rating -C+
- Years in Business - 10+
- SDM Ranking - 18
- Equip. Man - Honeywell
- Upfront Costs - $99.00+
- Min. Monitoring Rate - $29.95
- Contract Length - 42-60 mo.
- Installation- Pro
- Relocation - $100+
- Equip. Warranty - LT/90 Day Labor
- Return Policy - 3 Day
Facts and Features
- HSA Rating - 8.6
- BBB Rating - A+
- Years in Business - 18
- SDM Ranking - #1
- Equip. Man - Varies
- Upfront Costs - $99.00+
- Min. Monitoring Rate - $36.99
- Contract Length - 36 mo.
- Installation- Pro Only
- Relocation - Available
- Equip. Warranty - Lifetime
- Return Policy - 3 Day
Facts and Features
- HSA Rating - 9.6
- BBB Rating - A
- Years in Business - 20+
- SDM Ranking - 15
- Equip. Man - GE
- Upfront Costs - $0
- Min. Monitoring Rate - $19.99
- Contract Length - 36 mo.
- Installation- DIY or Pro
- Relocation - Easy
- Equip. Warranty - Lifetime
- Return Policy - 14 Days
NorthStar Alarm vs ADT Monitoring
If you are consideringNorthStar Alarm, you are likely most interested in a quality professionally installed home security system …. Because it is professionally installed and is the most highly recognized and most trusted brand in home security, ADT should be on the top of the list of companies to consider for a professionally installed security system.
Read our ADT Home Security Systems Review
Call For FREE Quote- 844-569-0690
NorthStar Alarm vs Amorax Security
Armorax DIY or North Star Security Professional Install?
If you are reading this review, it is likely because highly commissioned NorthStar door to door sales teams are swarming your neighborhood….or have called on someone you know.
NorthStar Alarm Systems are professionally installed. However, they install Honeywell Lynx wireless systems which, if they are pre-programmed could easily be installed by anyone. And they certainly aren’t $700 for a control panel.
Nevertheless…one of the problems with professional installation is that you are required to live within their service area. But, what happens if you relocate outside their service area?
That is one of the reasons why DIY alarms make so much sense in our mobile society.
Certainly hard wired home security systems required professional installation . Back a few years, security systems used to be complicated and require drilling holes, fishing wires and programming systems.
Today, there have been many advancements in modern wireless technologies that have resulted in simplifying and streamlining the entire alarm installation process. Reputable DIY Alarm Companies like Armorax pre-program, customize and configure the entire system before shipping it out…so installation is a snap.
Basically installation is little more than placing a few sensors and calling in to activate the system.
By taking a few extra steps and installing the system yourself you:
- Reduce costs
- Eliminate scheduling issues
- Don’t have to take time off
- Don’t have to allow a strange into your home
- Become more familiar with the features and benefits of the system
While some may find it more convenient to just have someone else do it…there is a lot to be said for the satisfaction and savings of installing a DIY alarm system.
And it is likely much easier than you think.
As a matter of fact, over 90% of DIY alarm customers found the system “easy to install”.
Armorax has a superior A BBB Rating They are fully accredited with the BBB , and have complied an impressive 88% positive reviews on the BBB reviews page. This translates to a 4.67 out of 5 stars!
NorthStar has a B+ BBB rating. There are a great many negative online NorthStar Alarm reviews and customer complaints for:
- Predatory Sales Tactics
- Auto Renewal Clauses
- Required 60 Day Termination Notices
- Disabling Equipment to Prevent Reprogramming to Another Service Provider
- Poor Customer Service
- Deceptive Business Practices
Armorax has a simple and straight forward pricing structure…which is shaking up the alarm industry.
The standard Armorax Blackbox system is a top of the line 2Gig Technologies GC2, and it is FREE with a 36 month monitoring agreement!
The 2 Gig add on devices are roughly half the price of professionally installed components. See how much you can save on add ons by calling 866-355-0640.
However, it is the low,low Armorax monitoring rates that really sets them apart. Right now they are offering Cellular Monitoring for just $24.95!
And that is not bare boned monitoring it includes:
- Interactive Service- Arm/Disarm/Notifications and Alerts
- Comprehensive Home Automation
- Video Surveillance Monitoring/Management
- Crash and Smash
- Geo Services….and more.
All for $24.95/mo.
And that is NOT an introductory price. That includes a Rate Lock Guarrantee!
NorthStar Alarm Security Pricing
With NorthStar Security, installation may be free, but the monthly monitoring will run between $29.95 to $74.95/mo. (3X the Armorax monthly rate for comparable service!)
And they require a 42-60 month contract …which often includes auto renewal clauses and 60 day termination notifications.
Add-ons with the NorthStar security system can get pretty expensive. There is little transparency on the site, but professionally installed sensors typically cost about twice as much as their DIY counterparts.
Armorax rates are locked in at $24.95/mo…..and for the full 36 month agreement. And…you can lock in that rate if you want to renew the agreement. For $24.95 a month….who wouldn’t?
Armorax recognized as Top DIY Alarm Company
With a comprehensive interactive cellular monitoring rate of just $24.95/mo., Armorax is taking the alarm industry by storm. And they don’t stop there. They combine low,low monitoring rates with the top of the line, 2 Gig Technologies Go! Control system!
In recognition of superior value, Armorx received our Silver Award as one of the Top Home Security Companies of 2017.
How did Armorax catapult into the Top 5?
Simple. They offer the best for less.
NorthStar Alarm monitoring rates can run up to $74.95.
That is triple the monitoring costs with Armorax!
NorthStar Alarm offers a full portfolio of security and home automation services through Alarm.com…but, only in their premium plan for $74.95.
Armorax also uses the award winning interactive platform provided by Alarm.com- at just $24.95. It is by far the most stable and feature rich interactive platform and includes:
- Smash and Crash Protection– alerts the central station of an intrusion- even if the system is destroyed
- Geo Fencing– uses GPS location on your cell phone to automatically control security and home automation functions
- Power Outage Notification – if there is loss of power, the system sends you an alert
These features are showcased by the Armorax Blackbox which features a premium touchscreen 2Gig GC2 control panel which can display local weather 5 day forecasts and provide severe weather warnings in an emergency.
The GC2 is equipped with an integrated Z-Wave communication module which enables comprehensive home automation and management capability of virtually any Z-Wave compatible device!
There is a nominal fee of just $49.95 to upgrade to the GC3, which gives you additional features and capabilities and a full 7″ touchscreen display.
Armorax provides top of the line, DIY security and home automation products with rock bottom cellular monitoring rates that include Alarm.com services. With a FREE premium system and full featured monitoring services for $24.95/mo.
Comparable NorthStar service requires a 60 month contract …and Triple the monitoring rate.
Read our Full Review on Armorax Blackbox Home Security Systems
Call For FREE Quote- 866-355-0640
NorthStar Security Systems vs. Frontpoint Security
Frontpoint Security delivers state of the art, DIY security and home automation products
with the very best customer service in the industry.
Read our Full Frontpoint Security Review
Call For FREE Quote- 844-688-2894
NorthStar Alarm vs. Protect America
Protect America has been in business for over 20 years and has the most experience in the DIY alarm industry. They provide state of the art security systems …without any upfront costs.
Unlike NorthStar, there are no auto renewal clauses….and monthly charges are much more reasonable…starting at just $19.99! And their Rate Lock program keeps it affordable, by guaranteeing your monitoring rate for life.
Compare monthly rates and Get the $0 Up Front Costs– with Protect America !
Read our Protect America Reviews
Call For FREE Quote- 888-951-5140
NorthStar Home Security vs. Link Interactive
For exceptional service, equipment and all-inclusive monitoring rates…
check out Link Interactive!
>> Read our Full Review on Link Interactive<<
Will NorthStar Alarm provide security systems for renters?
In the event you are renting a property, you will probably need to get in touch with NorthStar so that you can find out if NorthStar Security Systems are offered to tenants within your current region.
The majority of professionally installed systems are generally offered solely to property owners. However, lots of providers will make exceptions in certian situations. In any event, if you are authorized, you will probably have to provide paperwork regarding property manager consent, as well as provide the landlord with codes and security passwords in the event that they need to gain access in an urgent situation.
If you are renting, you should check out our Ultimate Guide to Apartment Security Systems – Best Alarm Systems for Apartment and Renters.
Is it mandatory to secure a burglar alarm permit to put in a NorthStar Alarm System?
As it happens, you wouldn’t need a permit if the system were not going to be professionally monitored. However, since the NorthStar Home Security burglar alarm will be remotely watched with the aim of utilizing emergency response assistance, lots of local municipalities need to have a permit.
Generally, this includes standard application with a nearest police or sheriff’s dept along with some sort of reasonable payment. You will more than likely be required to supply the name, address and phone number of NorthStar Alarm, along with the NorthStar Alarm Services monitoring station, if the two businesses happen to be different.
Where ever permits are needed, generally municipalities will demand some sort of one time service charge to enroll an individual’s burglar alarm, while some cities and towns need to have a yearly renewal also. In municipalities with high burglary as well as false alarm rates, failing to register may bring about some sort of refusal to respond to locations which have no a burglar alarm permit…although this is certainly pretty uncommon. Having said that, you could be responsible for supplemental fees any time authorities, fire or perhaps emergency medical services might be sent to a location with no permit operating in towns in instances where one is required.
Regardless of whether a permit is in fact acquired, almost all cities will definitely assess penalties and fees with respect to multiple false alarms. Nearly all towns have got policies established where the initial 1-2 dispatches would not call for penalties. Subsequently, after that penalties and fees more often than not rise from $25-50 for that initial enforceable offense…to $100-200 for subsequent recurring infractions.
That is why, it is necessary that NorthStar Alarm home security system purchasers get hold of his / her local police department, learn what permits will be required, acquire a complete knowledge of the neighborhood guidelines and make certain that they consider critical strategies to forestall false alarms.
Ways to Avoid False Alarms with your NorthStar Security System
To be clear, NorthStar Alarm will not assess ant false alarm charges. However, as stated earlier, false alarms arising from the use of a NorthStar Alarm System could result in a serious overload on your neighborhood law enforcement department and you could ultimately be held responsible for penalties and fees.
Most NorthStar Alarm reviews don’t mention it, but, the vast majority of dispatches are a result of false alarms. For that reason, the majority of towns will fine homeowners if they meet or exceed a specific amount false alarms.
To help avoid this, listed here are some recommendations to protect yourself from a false alarm with your Northstar Security system.
• Make certain that everyone is familiar with how to disarm the home security system. Your alarm system is going to have a master passcode, coupled with a number of additional end user codes that may be programmed into the system. Attempt to make sure that everybody knows his or her code along with learns how to disarm the alarm system.
• Make certain that everybody also has learned the password. In the event of an alarm, the NorthStar Alarm central monitoring station will generally contact your property and request the security password to confirm that the individual picking up is an authorized user.
• Be certain that all windows and doors are completely shut prior to arming the system. Any entrance that hasn’t been properly secured could be blown open in your absence and trigger the alarm.
• Check that all sensors are installed properly and in the required places. Motion sensors must be installed at a height of 6’ and clear of fans, heating units, fireplace and air conditioners.
• Pay attention to things which may very well trigger a motion sensor. In addition to wandering pets, air conditioning units can cause fluttering draperies or plants.
• Preferably, your pets ought to be restricted to locations removed from motion detectors. Any time that isn’t manageable, there are actually “pet friendly” or “pet immune” sensors which can screen out smaller pets below 40, 50 even 80 lbs.You can set up North Star Security motions to create pet alleys where by pets could move freely about. An additional choice is to utilize glass break detectors rather then motion detectors.
• Make sure to exchange batteries when needed. The majority of alarm systems use Li-Ion batteries which actually have at minimum a two year likely lifespan. Your NorthStar Alarm App will generally notify you as soon as the batteries are becoming low not to mention warn you when there is about month of functional life.
It advisable to have spare batteries on hand and switch out them without delay. Your system may even warn you if there are just about any issues with sensors. If you get a system error warning, do a status check and investigate the sensor. Get hold of NorthStar Alarm Services if it appears to be malfunctioning.
Store customer NorthStar Home Security System manuals/codes/passwords in a very secure selected area in which they might be checked if required. The ideal way to avert false alarms is by using your system frequently and make certain everyone understands the right way to operate the system.
Can I get a discount on insurance with a NorthStar Alarm?
Absolutely. A lot of NorthStar Alarm Reviews mention that they had to request proof of installation, so make sure that you get it and furnish it to your insurance company. Insurance companies know that a monitored NorthStar Alarm will deter break ins and help reduce losses if the home is burglarized.
According to the FBI , in 2012 the average loss in a domestic break in was more than $2,200. While having a NorthStar Alarm isn’t going to guarantee that your house won’t wind up being broken into…it is obvious that losses will be substantially lessened when an alarm is blaring away and the burglar recognize that the police had been alerted.
Insurance companies understand this and that is why insurance providers extend considerable price reductions on Homeowner’s Insurance when the home is secured by a monitored alarm system. While price reductions vary from one company to the next,average discounted rates range from 5-20% in accordance with the type of system and the amount of services that are provided.
Be sure that the insurance company is aware of whether or not the system will be supervised as well as whether things like fire, flood and freeze protection has been included in your system. NothStar Alarm usually supplies a certificate of installation showing the sorts of services for which your system is monitored. If they don’t contact NorthStar alarm services and they will make sure you get one.
In addition to saving you some cash on your insurance,
A NorthStar Alarm system provides Peace of Mind
You can’t place a value on it…but, NorthStar Alarm Reviews indicate the biggest benefit everyone seems to be searching for when contemplating a home security and automation system is…Peace of Mind. They sleep better knowing the family is safeguarded with NorthStar Security …and that they possess complete command over the property regardless of whether they are home or away.
Lots of people are astonished at exactly how cost-effective that a NorthStar Alarm services can be.
But before you sign an expensive long term contract with NorthStar alarm, make sure you investigate thouroghly and get a competitive quote from one or more of our top rated home security companies such as Protect America, Fromtpoint and Armorax security.
Questions to ask yourself prior to investing in NorthStar Alarm
There are several of important questions that you should consider prior to choosing NorthStar Alarm, or any other system, before even looking at NorthStar Alarm Reviews. Considering that you’re probably committing to a 2,3 or 5 year contract, it is very important think about a number of variables before you sign on the dotted line.
No matter if anyone has come knocking on the front door, called you on the telephone or if you are responding to another sleek full-page color offer which arrived your recent bill….it is advisable to make sure that you possess a full understanding of all of the possibilities open to you to make the best evaluation possible.
Do-it-yourself vs Professional Install?
One of the initial criteria is whether or not you would like to set up the unit personally or maybe provide for an expert installation.
The technology has been considerably improved over the years to help make the equipment especially simple to use…as well as install. The more reputable do-it-yourself home security system companies have drastically streamlined the set up process for you to make it simple for even the most technologically challenged home owners.
The more desirable companies will pre-program the whole system before sending it out, in order that all the client will have to do is position the equipment and simply call in to get the system turned on. In excess of 90% of house owners revealed our best Do-it-yourself security alarms systems easy to install!
Potential benefits to DIY
• Absolutely no Set up Charges – Help you save 100s
• Cut down Add-on Hardware Expenses – Normally up to 50 %
• Little or no Waiting or Scheduling – No reason to set time aside away from work
• Boosts System Familiarity
• Effortless to Relocate
Potential benefits to Expert Setup of a NorthStar Security System
• A reduced amount Time and effort .
• More Experience
Though a professionally installed system from NorthStar Alarm would certainly demand less energy, the great majority of homeowners agreed DIY alarm systems easy to put up, uncomplicated and less expensive.
If you should decide on professional installation, you might want to check into a more experienced provider such as ADT Security.
If you still want NorthStar Security, be sure to inquire how seasoned the installation technician is along with whether they have previously been background checked as well as undergone drug screening. Find out whether or not the company has their own personnel or works with Third party sub-contractors. Making use of subcontractors is not actually automatically a bad thing (they may also possess more practical experience when compared with company technicians) however ensure that they ought to have gone through extensive vetting before permitting them inside your your home.
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