Security One Alarm Systems Reviews

 

Is Security One a good choice for your home? Check out Security One Reviews and see if  Security One Alarm systems are the best fit for you.

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Security One

Security One  is accredited by the BBB (essentially meaning they are a paying member). However, the fact that they claim to have an A+ BBB rating on their site, but actually have a  NR BBB rating under Security One International was the first red flag, of many. We uncovered more than a few clues that the Security One Alarm Systems web site might not give an accurate picture of the true customer experience.

As we investigated further…and dug into some online Security One Reviews, many of these initial concerns were reinforced.

Our Security One  review  summary and detailed editor’s reviews are followed by the customer a section for Security One Customer Reviews and  a FAQ section in which we compare Security One Systems  with some of our top rated alarm companies. 

If you currently have a Security One Home Security system, we hope you will share your experience with our readers below.

Security One Review

7.2 HSA Review
0 Users (0 votes)
Pros
Free Equipment, Rate Guarantee
Cons
NR BBB Rating, Outdated App, Poor Transparency
Summary
Questionable Credibility and Reputation. Better Options Available.
Reputation
Monitoring
Customer Service
Equipment
Price and Value

Website- http://securityoneonline.com

    Security One Alarm Systems Reviews - Logo

Facts and Features

  • HSA Rating - 7.2
  • BBB Rating - NR
  • Years in Business - 9
  • SDM Ranking - N/A
  • Equip. Man - Interlogix
  • Upfront Costs - Variable-NA
  • Min. Monitoring Rate - $29.99
  • Contract Length - 36 mo.
  • Installation- Pro
  • Relocation - Hard
  • Equip. Warranty - Lifetime
  • Return Policy - 3 Day RR

Quick Jump to side by side summary comparisons of Security One Alarms vs :

Security One Alarm Systems – Click to Jump to Section

Reputation and Credibility

 

Headquartered in Las Angeles, CA, Security One was  launched in May of 2007.

While their website boasts of an A+ BBB rating, when you actually click on the link provided, you are transported to the BBB rating page which displays an NR BBB Rating, and indicates that No Rating is currently available. This is rarely a good sign for a company that has been in business for almost 10 years.

OK…well, perhaps Angies’ List would provide some additional credibility.  After all, the site was proudly displaying the 2013 Angies list Super Service Award certificate on their front page.

However…when I clicked on the link to navigate to the Security One page…I was greeted by the message  ”  ! This business has no ratings or reviews. Join us to search our list of verified and and recommended service providers!”

There is a complete lack of transparency on the website- making it impossible to compare pricing of either services or equipment.

Online Security One Reviews indicate issues with poor customer service, relocation problems, lack of disclosure of contract terms, lengthy service delays, difficulties in cancelling service and auto renewal clauses.

The very first review provided on Security One Trust Pilot link (also on front page of the web site) expresses, in no uncertain terms, the customer’s displeasure at his account contract being sold to Safe Home Security….a company with a B BBB rating and 1,037 customer complaints.

 

Monitoring

 

Security One offers a Takeover program and three additional monitoring packages.  Once again, there is no online transparency in regards to pricing- so you will have to contact sales personnel for current pricing in your area.

They do, however guarantee to beat your existing rate….as long as it exceeds their minimum rate of $29.99/mo. for landline monitoring or $44.99/mo. for cellular monitoring services …and of course, sign a minimum 36 month contract.

Hmmm…Take over existing equipment….sign a 3 year contract and pay at least $44.99 a month for cellular service?

They also offer 3 additional packages…but, do not disclose any pricing.

  • Simple Security– Basic Security
  • Energy Plus-Basic Security plus Home Automation
  • Ultimate Home -Basic Security plus Home Automation plus Video Surveillence

These packages all include cellular monitoring, their own Security One App a lifetime warranty and rate guarantee.

 

Security One App

The Security One App on Google Play shows a 4 star rating based on 5 reviews and has not been updated since May of 2015.  Initial efforts to locate an iOS version on iTunes proved fruitless.

In any event, the interactive capabilities of the Security One App does not include high demand capabilities such as:

  • Crash and Smash
  • Geo- Location Services
  • Power Outage Notification

These are all services provided in the most popular interactive app by Alarm.com.

While cellular monitoring does protect against the prospect of an intruder cutting phone or cable lines to prevent an alarm  system from notifying the central station of a break in….it doesn’t afford protection if the intruder just destroys the panel during the normal 30-60 second entrance delay.

Speaking of Central Monitoring Station….While Security One claims to offer the best 24/7 monitoring services, no where do they disclose who provides their service, what their credentials are …and of course…how much you are going to pay monthly for the service.

We recommend only UL Listed, 5 Diamond Certified monitoring services …ideally with multiple redundant back up locations.

 

Pricing and Equipment

 

Security One claims to offer superior quality equipment from both Honeywell and GE. (Interlogix)  However, their site displays primarily the Interlogix equipment line up….and, of course – NO pricing info.

They do carry a full line up of equipment to meet most home security needs. For current package and individual pricing, you will have to contact Security One sales personnel.

 

Customer Service

 

Unlike many security companies, there are no tutorials, manuals, videos or online chat systems available.

Phone and e-mail support are available…but, hours of operation are not listed.

The NR BBB rating is cause for concern and negative online Security One Reviews are plentiful.

Summary 

 

While Security One does offer some nice sales features such as a lifetime warranty, rate lock guarantee and up to $1500 in free equipment….the absence of any sort of pricing transparency on the web site leaves one with more questions than answers. So exactly what is the initial rate that is guaranteed for life?

The only clue about pricing was a disclaimer on the Takeover program which indicates a minimum for basic cellular monitoring rate of $44.99/mo with a 36 month contract. It is a natural assumption that prices increase from there, based n the additional services one requires- such as home automation and video monitoring.

The fact that they claim an A+ BBB rating on the site, but actually have a NR BBB rating leaves one to question credibility….and online reviews reflect a number of customer concerns.

The Security One App does not appear to have been updated since May of 2015…which coincides with the last Blog post on the site (the previous post was 11.14) Modern smart phone apps have desirable features like Crash and Smash protection and Geo-Fencing capabilities.

Any of these things, in and by themselves, might not mean too much.  But combined…they seem to add up to a company that is not moving in the right direction.

It might be a good idea to steer clear…and take a closer look at some of the  top rated alarm companies .

 

Do Security One Alarm Systems measure up to our Top Alarm Companies?

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Security One Alarm Systems

Equipment

Seccurity One is an authorized dealer for GE/ Interlogix and Homeywell.  Security One Systems include cellular monitoring and full touchscreen displays.  The carry the following components:

  • Simon XTI Control Panel
  • Seccondary Touchscreen Keypad
  • emPower Thermostat
  • Micro Door/Windo Sensors
  • Motion Sensor
  • Image SensorSmoke and Heat Senor
  • Glass Break Sensor
  • Carbon Monoxide Sensor
  • Wireless Security Camera
  • Light and Appliance Module
  • Panic Pendant
  • Z-Wave Door Locks
  • KeyChain Remote
  • …and more

 

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Frequently Asked Questions

 

How does Security One stack up to the  competition?

 

We feel that there are a number of better alternatives offered by companies that specialize in home security. Before signing a 3 year contract check out some of our top rated home security companies in side by side comparisons, below.

Security One vs ADT vs Armorax vs Frontpoint vs Protect America vs Link Interactive 

 

(Click “+” Below to Toggle Open Columns and Expand)

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Security One
    Security One Alarm Systems Reviews - Logo

Facts and Features

  • HSA Rating - 7.2
  • BBB Rating - NR
  • Years in Business - 9
  • SDM Ranking - N/A
  • Equip. Man - Interlogix
  • Upfront Costs - Variable-NA
  • Min. Monitoring Rate - $29.99
  • Contract Length - 36 mo.
  • Installation- Pro
  • Relocation - Hard
  • Equip. Warranty - Lifetime
  • Return Policy - 3 Day RR

ADT Monitored
    ADT Security Reviews - Protect Your Home Logo

Facts and Features

  • HSA Rating - 8.6
  • BBB Rating - A+
  • Years in Business - 18
  • SDM Ranking - #1
  • Equip. Man - Varies
  • Upfront Costs - $99.00+
  • Min. Monitoring Rate - $36.99
  • Contract Length - 36 mo.
  • Installation- Pro Only
  • Relocation - Available
  • Equip. Warranty - Lifetime
  • Return Policy - 3 Day
Armorax
    Armorax Blackbox Home Security Review

Facts and Features

  • HSA Rating - 9.2
  • BBB Rating -A
  • Years in Business - <5
  • SDM Ranking - NA
  • Equip. Man -2Gig
  • Upfront Costs - FREE
  • Min. Monitoring Rate - $24.95
  • Contract Length - 36 mo.
  • Installation- DIY
  • Relocation - Easy
  • Equip. Warranty - 3 Year
  • Return Policy - 30 Day
Protect America
    Best Security Companies- Top 5 Protect America

Facts and Features

  • HSA Rating - 9.6
  • BBB Rating - A
  • Years in Business - 20+
  • SDM Ranking - 15
  • Equip. Man - GE
  • Upfront Costs - $0
  • Min. Monitoring Rate - $19.99
  • Contract Length - 36 mo.
  • Installation- DIY or Pro
  • Relocation - Easy
  • Equip. Warranty - Lifetime
  • Return Policy - 14 Days

Security One  vs ADT Monitored Security

 

ADT  has been in some form of the home security business business for over 140 years.  They are easily the largest home security company with a customer base of over  6 million customers…including the majority of Fortune 500 companies.

ADT has been recognized as the #1 Home Security Company by the Security Dealer Magazine -SDM since the turn of the century.

ADT owns and operates  6 UL Listed, 5 Diamond Certified monitoring stations.

In the event of a natural disaster, this gives ADT customers the advantage of having their calls re-routed to an alternate monitoring center.

 

ADT Monitored Benefits

Though online reviews as well as feedback reveal issues with the quality and reliability of the Security One Alarm technicians, ADT Authorized Premier Provider – Protect Your Home provides highly skilled, experienced and background-checked specialists to expertly deploy quite possibly the most dependable, cutting edge gear.

They make certain that things are all set up correctly so you are totally at ease with the functions connected with the system -which will be monitored by ADT home security – by far the most respected brand in the business.

Benefits include:

  • FREE Security System -$850 Value*Cox Homelife Review -ADT Security Systems
  • Professional Installation
  • Superior Monitoring Redundancy- 6 Monitoring Centers
  • Local Nationwide Service Network
  • Superior Technology – Voice Control Available
  • Broad Home Automation Compatibility
  • Nationwide Relocation Program (certain restrictions apply)
  • $500 Theft Protection Guarantee (certain restrictions apply)
  • 6 Month Service Guarantee (certain restrictions apply)

*$99 charge for parts & installation with monthly monitoring services. Termination Fee Applies. For New Customers Only. (See T&Cs Below)

So if you are looking at professionally installed  home security systems,we strongly encourage you to look into a company that has specialized in home security for over 140 years…and see what ADT is recognized as the #1 name in the home security!

Get More Info on ADT Monitoring

Read our Full Review

Call For FREE Quote- 844-569-0690

 

Armorax Security vs Security One Home Security

Security One alarms will be installed by a professional, but that’s not at all times the best thing. The actual performance of one’s alarm system is essentially determined by the quality of the installation technician. Online Security One Alarm Systems reviews frequently express dissatisfaction and recurring problems which unfortunately are caused by inadequately qualified or perhaps inexperienced contractors.

At one time home alarm systems needed expert installation . Home alarm systems were originally complex and require drilling holes, fishing wires as well as programming devices.

These days, contemporary wireless technologies have progressed enough where setting up an alarm system coming from a trustworthy Do-it-yourself Alarm Company entails installing a couple of sensors and calling in to activate the system.

Armorax pre-programs and configures the unit just before sending it out…so set up is really a breeze.

Consequently, over 90% of DIY alarm customers found the system “easy to install”.

Reputation

Armorax surpasses the the Security One NR rating with an A  BBB Rating.  They are  fully accredited with the BBB , and have compiled an impressive 88% positive reviews on the BBB reviews page.  This translates to a 4.67 out of 5 stars!

 

Armorax Pricing

Armorax has a simple pricing structure…which blows away the competition.

The standard Armorax Blackbox system is a top of the line 2Gig Technologies  GC2, and it is FREE with a 36 month monitoring agreement!

Armorax add on sensors are competitive with the other wireless DIY alarm companies. (for current promotional pricing…just give them a quick call at …866-355-0640) Overall, the Armorax add ons are roughly half the price of professionally installed components.

But, the monitoring price is what really sets Armorax apart. Right now they are offering Cellular Monitoring for just $24.95!

And that is not bare boned monitoring it includes:

  • Alarm.com
  • Interactive Service- Arm/Disarm/Notifications and Alerts
  • Comprehensive Home Automation
  • Video Surveillance Monitoring/Management
  • Crash and Smash
  • Geo Services….and more.

All for $24.95/mo.

And that is NOT an introductory price.  That includes a Rate Lock Guarrantee!

 

Armorax recognized as Top DIY Alarm Company

Above and beyond offering a comprehensive interactive cellular monitoring rate of just $24.95/mo.,Armorax is shaking up the alarm industry by combining that with top of the line, premium 2 GIG components…for free.2017 Top 5 Best Home Security Companies- Armorax

  • No Activation Fees
  • No Installation Fees
  • No Shipping Charges
  • and a 30 Day Money Back Guarantee

 

In recognition of such a superior value, Armorx received our Silver  Award as one of the TOP Home Security Companies of 2017.

While it is difficult to find on the site…Security One Cellular monitoring starts at $44.99/mo.

That is $20 a month more than Armorax! And doesn’t include Alarm.com’s advanced monitoring features.

 

Interactive Features

Security One Alarms use their proprietary App that hasn’t been updated since May of 2015.

Armorax employs top rated Interactive Platform provided by Alarm.com. It truly is the most dependable as well as feature rich interactive platform which incorporates:

  • Smash and Crash Protection- signals the central station of any intrusion- even when the system is demolished
  • Geo Fencing- utilizes the GPS position of your mobile phone to be able to systematically manage security and home automation capabilities
  • Power Outage Notification – when there is loss of electric power, the unit provides you with an alert

These functions are showcased with the Armorax Blackbox featuring a top quality touchscreen display screen on the 2Gig GC2 control Armorax Blackbox- 2Gig Control Panelpanel which can display local weather, five day forecasts and give severe weather alerts in an emergency.

The GC2 is outfitted with an integrated Z-Wave transmission element which enables complete home automation and supervision capacity for just about any Z-Wave compatible device!

There’s a moderate charge of just $49.95 to be able to upgrade to the GC3, which provides additional functions and capabilities as well as a full 7″ touchscreen display screen.

 

Summary

Armorax delivers state of the art, DIY security and home automation products with the lowest available cellular monitoring that includes Alarm.com services.  With a FREE premium  system and full featured monitoring services for $24.95/mo, Armorax is truly an unbeatable value.

Get More Info on Armorax Home Security Systems

Read our Full Review

Call For FREE Quote- 866-355-0640

 

Security One Alarm Systems vs.  Frontpoint Home Security 

 

Monitoring

Frontpoint monitoring is available for as low as  $34.99 with 100% cellular monitoring- and includes such premium services asAT&T Security Reviews- vs Frontpoint - Frontpoint Security   Crash and Smash Protection and Geo Location Services with Alarm.com’s award winning interactive services.

Opt for the premium Qolsys IQ panel, and you’ll also get a 7” full color touchscreen display that will capture a photo image of anyone who arms or disarms the system.  This unit will allow you to  view video displays, family photo slideshows get weather reports and severe weather warnings when the alarm display is not in use.

 

Frontpoint offers more for YOUR money and is renowned for proving best in class customer service!

Get More Info on Frontpoint Home Security Systems

Read our Full Review

Call For FREE Quote- 844-688-2894

Security One Alarm  vs. Protect America

Protect America delivers the majority of the very same advantages over the Security One Alarm systems. They keep it uncomplicated using the GE Simon XT control panel. The Xti is available as an upgrade or Simon XT Touchscreen keypad can be purchased -by those looking for a full color touchscreen display that is separate from the base control unit. Apart from appearance, utilizing an independent keypad from the entrance decreases the risk of a crash and smash burglary in which the thief tries to disable the system which will help prevent a transmission from getting delivered.

Protect America security alarm buyers get their selection of landline, broadband or cellular service- starting at just $19.99 a month.

 

Protect America packages include up to $1400 in FREE Equipment!AT&T Security Systems vs Protect America

The Protect America  $0 up front pricing policy makes quality home security affordable for almost everyone!  For just $42.99/mo., their Platinum monitoring package includes:

  • Simon XT Control Panel
  • 1 Motion Detector
  • 14 Door/Window Sensors! (sensors can be mixed and matched to customize system to your needs)

That is enough to provide real protection for your home an family…with practically NO out of pocket up front costs!

If you are looking for the Best Value and Lowest Up Front Costs– check out  Protect America to see what they can do for you!

 

Get More Info on Protect America

Read our Full Review

Call For FREE Quote- 888-951-5140

Security One vs. Link Interactive Security

Having a 98% client approval score, this Utah based home security company (Link Interative had been recently launched as their national Do-it-yourself burglar alarm option) offers more than Sixty years’ practical experience setting up high quality home alarm systems as well as offering exceptional customer support.

They feature the very latest cutting edge wireless solutions coming from 2GIG technologies as well as one of the most extensive product selections you will find anyplace. Their systems are pre-progammed and configured for straightforward DIY set up. In addition they possess the know-how to work alongside the more advanced DIYer who would like to take over a pre-existing system or perhaps put in a more advanced custom wireless home alarm.

Where unfavorable Security One reviews from customers are definitely not unusual, it’s nearly impossible to locate a negative Link Interactive review.

Their A+ BBB standing (under parent company-Mountain Alarm) includes 0 (that’s right…0) customer grievances submitted during the last three years.

And there is still more to the  Link Interactive story….

They offer comprehensive monitoring including:

  • Crash and Smash
  • Geo Location
  • 2-Way Voice
  • Alarm.com Interactive Services

AND full home automation functionality for just $29.99 a month!

Want video…no problem…just $5.00 more….

If you’re looking for great service,equipment and the lowest monitoring rates?  Check out Link Interactive, today!

 866.302.6138

Is it compulsory to secure an alarm permit to connect a Security One alarm system?

As it happens, you don’t need a permit when the system is not going to be professionally monitored. Nevertheless, because your  Security One  burglar alarm will be remotely watched with the objective of utilizing emergency response providers, lots of local towns must have a permit.

Usually, this will require standard registration with a area law enforcement or sheriff’s dept together with a nominal charge. You will more than likely be also asked to present the company name, address and phone number of Security One, in addition to the monitoring station, in the event the two companies are actually different.

Wherever permits are expected, most towns will administer a 1 time fee to register your security system, although many cities and towns must have an annual renewal additionally. In towns with higher robbery and false alarm rates, failure to register can cause some sort of refusal to respond to locations which don’t have a burglar alarm permit…although this really is somewhat exceptional. nonetheless, you might be subject to various other fines any time police officers, fire or perhaps emergency medical support are sent to a address with no permit when it comes to cities where one is demanded.

Even if a licence is generally obtained, nearly all cities will likely assess fees for multiple false alarms. Most cities now have regulations in place in which the initial 1-2 dispatches don’t require fees. Subsequent to that penalties and fees often escalate from $25-50 for that 1st enforceable offense…to $100-200 for consequent repeat offenses.

Hence, it’s very important that home security system operators get a hold of their neighborhood police department, determine what permits are needed, develop a full understanding of the area rules and make sure that they consider appropriate steps to prevent false alarms.

 

Ways to Prevent Security One False Alarms

As mentioned previously, false alarms caused by a Security One alarm system  could quite possibly result in steep fines.

Most Security One Reviews don’t divulge this, but the vast majority of calls police departments receive from security companies are a result of false alarms. As a consequence, municipalities can charge fines to homeowners if they go beyond a particular number of false alarms.
To prevent this from happening to you, the following are some recommendations for preventing a false alarm with your system.

• You should make sure everyone knows how to disarm the home security system. Your security alarm will have a master passcode, as well as a number of additional individual codes that one can program into the system. Be sure everyone knows their code as well as can disarm the home alarm system.

• Make sure that everybody also knows about the password. If there is an alarm, the central monitoring station will generally contact the home initially and ask for the password to verify that the man or woman picking up is definitely an legitimate party. In the event of an alarm,if the person responding to the telephone call cannot supply the correct password, the authorities will most likely be dispatched.

• Make sure that doors and windows are properly secured prior to arming the system. A doors that is left somewhat ajar might be blown open in your absence and set off the alarm.

• Make sure that all sensors are attached solidly and in the proper places. Motion sensors should be positioned at a height of 6’ and clear of fans, heating units, fireplace and ac units.

• Take note of items which might possibly set off a motion detector.

• If at all possible, your pets should really be limited to areas apart from motion sensors. In cases where this is simply not doable, Security One has “pet friendly” or “pet immune” detectors which can screen out smaller sized pets under 40, 50 even 80 lbs. Motion sensors may also be set up to provide pet alleys where by pets can move freely about. Another option is to employ glass break sensors as an alternative for motion sensors.

• It’s essential to remove and replace batteries when needed. Security One alarm systems employ Li-Ion batteries that have at least a two year expected life expectancy. Your Security One Alarm will in most cases alert you as soon as the batteries are getting low along with warn you if there is approximately month of functional life.

It is a good idea to acquire surplus batteries and keep them on hand so you ca remove and replace them as soon as possible. If you get a system error alert, do a status check and examine the sensor. Contact customer service whenever it looks to be broken.

Keep your Security One customer manuals/codes/passwords in a safe designated location where they might be checked if necessary. Although, the right way to avoid false alarms is to use your system on a consistent basis and be sure that everybody knows how to operate the system.

 

Can Security One lower insurance premiums?

Typically, yes.
Almost all insurance carriers offer some sort of reductions on policies when the homes are  safeguarded by Security One alarm systems. Discounted rates range from 5-20% in most situations. Security One reviews point out that one must furnish proof of installation. Also-be sure that the insurance company is aware if fire, flood and freeze protection is included in your system.

Security One should furnish documentation that details the services.

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Security One was last modified: June 12th, 2017 by Mike HSA

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