Smith Thompson Reviews

 

Is Smith Thompson the right company to help protect your home and family?  If you are looking for bare bones, basic security, and live in Texas, they might be. But, if you are looking for advanced features and home automation, you should consider other options. Read Smith Thompson reviews to find out more…

 

Smith Thompson - Logo

 

Smith Thompson Security

 

Smith Thompson was founded in 1978  and offers cheap home security monitoring and pest control services in Texas.

They are a family owned and operated business headquartered in Plano, Texas that has installed over 100,000 systems since their inception by offering low cost, $16.95 a month monitoring and basic equipment and installation- for a reasonable price.

While the company was originally established as a home security company, they have since diversified into pest control.

 

Potential new Smith Thompson Security buyer…. or current  customer?

 

Serious about securing your family with a  new home alarm system?

Or perhaps you are actually a Smith Thompson competitor’s client and are considering switching…

The Home Security Advisor was developed to provide you withthe information you’ll need to make educated choices concerning home security. In addition, we provide valuable tips on how you can provide protection to your property as well as family members.

Besides in depth research as well as summary ratings, you can find a place for real user reviews,  product comparisons with leading suppliers, together with Frequently Asked Questions …along with guidelines for blocking false alarms, methods to save cash on your insurance charges and even supplemental benefits associated with owning a Smith Thompson Alarm system.

To help you find out more about Smith Thompson, along with several of the other most widely used security alarm companies, take a look at handy table of contents, with “quick jump” links to help you navigate directly to the particular chapters which might be most vital to suit your needs.

 Smith Thompson Reviews- Summary

7.7 HSA Review
0 Users (0 votes)
Pros
Low Monitoring Rate, No Contract
Cons
Up Front Equipment Costs, Basic Equipment, No Home Automation, Limited Availability
Summary
A good option for Texas residents looking for very basic protection.
Reputation
Monitoring
Customer Service
Equipment
Price and Value

Website- https://smiththompson.com

    Smith Thompson - Logo

Facts and Features

  • HSA Rating - 7.7
  • BBB Rating - A+
  • Years in Business - 39
  • SDM Ranking - N/A
  • Equip. Man - DSC
  • Upfront Costs - $299+
  • Min. Monitoring Rate - $16.95
  • Contract Length - 0 mo.
  • Installation- Pro
  • Relocation - Hard
  • Equip. Warranty - 1 Year
  • Return Policy - 3 Day RR

Quick Jump to side by side summary comparisons of Smith Thompson Security vs :

Smith Thompson Review

 

Reputation and Credibility

 

Smith Thompson is one of the largest privately owned security companies in Texas.   The home office is located in Plano, TX and they have over 39 years’ experience protecting homes, families and small businesses in Texas.  They boast  an A+ BBB rating with just 13 closed BBB complaints.  Of course, this is to be expected as they do not require contracts with their program…so there is little cause for complaints to be lodged with the Better Business Bureau.

It should be noted that the “closed” complaints seem to go largely unresolved and seem to escalate unnecessarily.

Despite having set up over 100,000 new accounts over nearly 40 years, the company has remained local to the Texas market.  This can be an issue if one relocates outside of the service area.

If you live outside of the state of Texas, check out our top rated national home security companies.

Monitoring 

 

Unlike the majority of home security companies, Smith Thompson Security does not require a monitoring contract.

Their monitoring is just $16.95 a month-which includes a cellular connection. This eliminates the possibility of defeating the system by cutting the phone lines.  For an additional $6.99/mo. you can control the system through their proprietary app on your computer, tablet or smartphone.

Smith Thompson provides their own 24/7 monitoring services.  While they do meet the requirements for UL Listing, they are NOT 5 Diamond Certified .

They do not have multiple, redundant monitoring centers. This means that a major local disaster, such as Hurricane Harvey could result in a loss of protection to all their accounts, regardless of where they are located, if the monitoring center were effected.

Companies such as Protect America and ADT have multiple, redundant monitoring centers so that calls can easily be re-routed in a state of emergency.

Like SimpliSafe, (see our SimpliSafe Reviews) Smith Thompson home security monitoring does also NOT include home automation…so if you are looking for some of the bells and whistles, you should be looking elsewhere.

 

Pricing and Equipment 

 

The basic equipment package is  $299.00.

It is made by DSC and includes:Smith Thompson Security - DSC Security System

  • Central Control Panes
  • LCD Keypad
  • 3 Door Sensors
  • Motion Sensor

If you wish to have cellular monitoring, and additional transmitter must be purchased  for $89.00.

This brings the start up cost up to $388.00.

The system is wireless, and add on components are competitively priced.

There is no touchscreen keypad available…and frankly, the system looks rather outdated. Nevertheless, if you are just looking for the most basic protection, it will do the trick.

 

Customer Service

 

Smith Thompson has been servicing customers for almost 40 years.  They are a local, family owned business that takes pride in their products and services…and has worked hard to maintain an A+ BBB service.

However, they do not have a 30 or 60 day return policy, like some of the best DIY alarm companies, and customers must rely on just a 3 day right of rescission regarding the installation.  Unlike ADT monitored systems, they do not offer a  month service guarantee or a relocation program.

And, while they do offer phone support, during normal business hours, they do not offer some of the online support such as 24/7 chat support, e-mail or online account management.

 

Smith Thompson Security Summary

 

If you are looking for basic security with no long term commitments, they are a reasonably good choice- IF you live in Texas and don’t plan to ever leave.

Because there are no contracts, the equipment must be purchased and installed at full price…so the start up costs are higher.  Additionally, the equipment they use is very vanilla and somewhat antiquated.

In some respects, it feels like Smith Thompson is stuck in the ’70’s. They offer:

  • NO Video Cameras
  • NO Touchscreen Keypads
  • NO Home Automation Capabilities

All of these are pretty much standard fare in a modern security company.

If one requires more than just a basic system, or resides outside of the state of Texas…Smith Thompson is not the company for you.

 

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Customer  Smith Thompson Reviews

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Smith Thompson Video Summary 

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Smith Thompson Alarm Equipment

 

DSC

Smith Thompson is a DSC authorized dealer.

 

DSC KP

 

 

 

 

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Frequently Asked Questions

 

How does Smith Thompson  compare with other top rated alarm companies?

 

Smith Thompson Security provides professionally installed  security and home automation systems by DSC.  You can see how they stack up in our top 5 alarm companies or in the  side by side comparison summaries , below.

Smith Thompson  vs. ADT Monitored vs. Armorax vs. Protect America vs. Frontpoint Security  vs.  Link Interactive 

 

(Click Below to Toggle Open)

Smith Thompson
    Smith Thompson - Logo

Facts and Features

  • HSA Rating - 7.7
  • BBB Rating - A+
  • Years in Business - 39
  • SDM Ranking - N/A
  • Equip. Man - DSC
  • Upfront Costs - $299+
  • Min. Monitoring Rate - $16.95
  • Contract Length - 0 mo.
  • Installation- Pro
  • Relocation - Hard
  • Equip. Warranty - 1 Year
  • Return Policy - 3 Day RR

ADT Monitored
    ADT Security Reviews - Protect Your Home Logo

Facts and Features

  • HSA Rating - 8.6
  • BBB Rating - A+
  • Years in Business - 18
  • SDM Ranking - #1
  • Equip. Man - Varies
  • Upfront Costs - $99.00+
  • Min. Monitoring Rate - $36.99
  • Contract Length - 36 mo.
  • Installation- Pro Only
  • Relocation - Available
  • Equip. Warranty - Lifetime
  • Return Policy - 3 Day
Protect America
    Best Security Companies- Top 5 Protect America

Facts and Features

  • HSA Rating - 9.6
  • BBB Rating - A
  • Years in Business - 20+
  • SDM Ranking - 15
  • Equip. Man - GE
  • Upfront Costs - $0
  • Min. Monitoring Rate - $19.99
  • Contract Length - 36 mo.
  • Installation- DIY or Pro
  • Relocation - Easy
  • Equip. Warranty - Lifetime
  • Return Policy - 14 Days
Armorax Security
    Armorax Blackbox Home Security Review

Facts and Features

  • HSA Rating - 9.2
  • BBB Rating -A
  • Years in Business - <5
  • SDM Ranking - NA
  • Equip. Man -2Gig
  • Upfront Costs - FREE
  • Min. Monitoring Rate - $24.95
  • Contract Length - 36 mo.
  • Installation- DIY
  • Relocation - Easy
  • Equip. Warranty - 3 Year
  • Return Policy - 30 Day
Smith Thompson vs ADT Monitoring

 

Smith Thompson Security vs ADT Monitored Security

 

Smith Thompson vs ADT Monitored
7.7 HSA Review
0 0 votes
Reputation
9
Monitoring
6.5
Customer Service
9
Equipment
6.5
Price and Value
7.5
8.9 HSA Review
0 0 votes
Reputation
9.5
Monitoring
8.5
Customer Service
9
Equipment
9
Price and Value
8.5

While most of the best home security companies detailed within our Top Five recommendations tend to be Do-it-Yourself Security Systems, a proportion of buyers would most likely still choose to get their home security systems set up professionally through a proven, full service home security company.

Property owners that happen to be looking at Smith Thompson would, more often than not, wind up checking out ADT Security. It is likewise installed by a professional as well as monitored by the most renowned security alarm company-ADT.

You will find there presently exists more than 6 million homes and businesses all over the north america equipped with ADT monitored security systems.

They’ve have also been operating more than 140 years and maintain six UL Listed, 5 Diamond Certified monitoring centers manned with the best trained professionals in the business.

 

Why Choose ADT Monitoring?

 

ADT Authorized Premier Provider – Protect Your Home can adeptly deploy essentially the most reliable, state-of-the-art systems. Their experienced, well-informed and background-checked techs will ensure that all components function properly- which means you can be completely confident with the operation of the system -which is monitored through ADT – quite possibly the most highly regarded company in the industry.

Benefits include:

  • FREE Security System -$850 Value*Cox Homelife Review -ADT Security Systems
  • Professional Installation
  • Superior Monitoring Redundancy- 6 Monitoring Centers
  • Local Nationwide Service Network
  • Superior Technology – Voice Control Available
  • Broad Home Automation Compatibility
  • Nationwide Relocation Program (certain restrictions apply)
  • $500 Theft Protection Guarantee (certain restrictions apply)
  • 6 Month Service Guarantee (certain restrictions apply)

*$99 charge for parts & installation with monthly monitoring services. Termination Fee Applies. For New Customers Only. (See T&Cs Below)

So if you are leaning towards a professionally installed  home security systems, you should definitely investigate what has made ADT the #1 name in the home security!

Get More Info on ADT Monitoring

Read our Full Review on ADT Home Security

Call For FREE Quote- 844-569-0690

Smith Alarm vs Armorax Home Security

 

 

Smith Alarm  vs Armorax Security

Smith Thompson Alarm vs Armorax
7.7 HSA Review
0 0 votes
Reputation
9
Monitoring
6.5
Customer Service
9
Equipment
6.5
Price and Value
7.5
9.2 HSA Review
0 0 votes
Reputation
8.5
Monitoring
9
Customer Service
9
Equipment
9.5
Price and Value
10

DIY or Professional Install?

Smith Thompson Alarm Systems are set up by a qualified professional. However whether or not professional installation is important for just about any wireless home security system may be debatable.

Even though some may find it simpler to just have someone else do the work…there is a lot to be said with respect to all the satisfaction and economic benefits regarding setting up a Do-it-yourself alarm system.

And it’s really almost certainly easier than you may realize.

Incidently, in excess of 90% of Do-it-yourself security owners characterized the system as easy to install”.

 

Reputation

Armorax features a comparable A+BBB Score. While they are a relative newcomer to they industry, they have made a name for themselves by providing state of the art equipment at rock bottom prices.

 

 

Armorax Costs

 

Armorax offers a simple and straight forward cost structure…

The standard Armorax Blackbox system is a top of the line 2 Gig Touchscreen system , which is Free of charge when accompanied by a 36 month monitoring agreement!

However, the monitoring price is what truly sets Armorax above the rest. At this time they’re supplying Cellular Monitoring for just $24.95!

Interactive and home automation is available for just $5 a month more.

And this is certainly not bare boned monitoring- it includes:

  • Interactive Service- Arm/Disarm/Notifications and Alerts
  • Comprehensive Home Automation
  • Video Surveillance Monitoring/Management
  • Crash and Smash type protection

 

All for $29.95/mo.

And that is NOT an introductory price. It also includes a Rate Lock Guarantee!

 

Smith Thompson Pricing

With a Smith Thompson Alarm, you will be required to pay $388.00 up front for installation. (assuming you opt for a cellular system)

Armorax recognized as Top DIY Alarm Company

With cellular monitoring available for just $24.95/mo., Armorax is taking the alarm industry by storm.  And they don’t stop there. They combine low,low monitoring rates with the top of the line, 2 Gig Technologies Go! Control system!

In recognition of superior value, Armorx received our Silver  Award 2017 Top 5 Best Home Security Companies- Armoraxas one of the TOP Home Security Companies of 2017.

How did Armorax catapult into the Top 5?

Simple.  They offer the best for less.

 

Interactive Features

In order to get remote arming capability, you will need to spend $6.99 extra – bringing your monthly rate up to about $24 a month.

Armorax  also offers an outstanding 3rd party interactive platform.which not only offers  remote management and notifications, but it also gives you:

 

These features are showcased by the  Armorax Blackbox which features  a premium touchscreen Interlogix -the Simon XTi.

The Simon XTI is  equipped with an integrated Z-Wave communication module which enables comprehensive home automation and management capability of virtually any Z-Wave compatible device!

 

Summary

Armorax provides top of the line, DIY security and home automation products with rock bottom  cellular monitoring rates that include Alarm.com services.  With a FREE premium  system and full featured monitoring services for $24.95/mo.

For an additional $5 bucks a month, you get full home automation, crash and smash and video monitoring.

Smith Thompson would run $388 up front…and would provide only basic security protection

 

Get More Info on Armorax Home Security Systems

Read our Full Armorax Blackbox Security Review

Call For FREE Quote- 866-355-0640

Smith Thompson Security vs Protect America

 

 

 

Smith Alarm vs. Protect America

 

Smith Thompson Security vs Protect America
7.7 HSA Review
0 0 votes
Reputation
9
Monitoring
6.5
Customer Service
9
Equipment
6.5
Price and Value
7.5
9.6 HSA Review
10 1 vote
Reputation
9.5
Monitoring
9.5
Customer Service
9.5
Equipment
9.5
Price and Value
10

Protection One Security Reviews- Protect America Reviews- Platinum Award for Best Home Security CompanyProtect America launched the Do-It-Yourself home security business model and  has extensive experience in meeting the  needs of the DIY wireless alarm industry while  providing exceptional value and quality customer service.

They have an A BBB rating and have been in the SDM Top 15 the past 5 years, a consistent recipient Consumer’s Digest Best Buy, and service over a half million satisfied customers.

Protect America offers cellular, broadband and landline monitoring services….starting at a very affordable $19.99/mo.

And Protect America makes security and home automation affordable for virtually anyone, with their exclusive $0 Equipment Cost pricing options.  Protect America includes a ton of equipment with their premium monitoring packages, i.e.

Platinum Package includes:

  • Simon XT Panel
  • 1 Motion Sensor
  • 14 Door Window Sensors

That’s $1400 in FREE equipment when you sign up for the Platinum Plan for just $42.95/mo.!

Let’s face it, for real protection, most homes are going to need more than 2 or 3 sensors…..with most companies, this will cost hundreds…even thousands of dollars.

Check out  Protect America , or call  888.951.5140 and see what they have to  offer!

 

Get More Info on Protect America

Read our Full Review on Protect America Security Services

Call For FREE Quote- 888-951-5140

Thompson Security vs Frontpoint Security

 

 

 

 

Thompson Security vs. Frontpoint Security

Smith and Thompson vs Frontpoint
7.7 HSA Review
0 0 votes
Reputation
9
Monitoring
6.5
Customer Service
9
Equipment
6.5
Price and Value
7.5
9.5 HSA Review
6.9 1 vote
Reputation
9.5
Monitoring
9.5
Customer Service
10
Equipment
9.5
Price and Value
9

While a relatively young company , Frontpoint has gained  a reputation for providing best in class customer service by maintaining an A+ BBB rating.

Their pricing starts out  at the same $34.99, but their all inclusive package is available for less…at $49.99. Frontpoint reviews are overwhelmingly positive. P1 Security - Frontpoint Security

The standard Frontpoint alarm system is the GE Simon XT, but they now offer an upgraded Qolsys IQ panel which has many advanced features such as:

  • 7″ Touchscreen Display
  • Photo Slide Show, Video Camera Display, Current Weather Display
  • Integrated Image Capture/notification  when system is armed/disarmed
  • Severe Weather Alerts

 

For quality products and top notch customer service- get a quote from our   Frontpoint Security or call 844.688.2894.

 

Get More Info on Frontpoint Home Security Systems

Read our Full Review on Fronpoint Security Protection

Call For FREE Quote- 844-688-2894

Do I need a permit?

 

 

 

Is it essential to get an alarm permit to install a Smith Thompson Security System?

 

Strictly speaking, you don’t need a permit generally if the system is not going to be professionally monitored. Having said that, if your burglar alarm is being remotely monitored, most local cities would require a permit.

Generally, this involves very simple application with a community law enforcement or sheriff’s agency and a nominal fee. You will likely also be asked to give you the name, address and phone number of the alarm system company, in addition to monitoring station, whenever the two companies end up being different.

When permits are required, the majority of municipalities will demand a 1 time cost to register an individual’s system, and some cities have to have a yearly renewal too. In towns with higher crime combined with false alarm rates, failing to register can result in a refusal to respond to places that don’t have any a security alarm permit.

No matter if a permit is purchased, the vast majority of towns are likely to assess fees with respect to numerous false alarms. The majority of cities currently have regulations set up in which the 1st 1 to 2 dispatches don’t involve penalties and fees. And after which penalties and fees customarily increase from $25-50 for the 1st enforceable offense…to $100-200 for succeeding repeat infractions.

As a consequence, it is essential that burglar alarm owners phone his or her own local area police department, discover what permits are expected, get a thorough knowledge of the local policy and make certain that they go ahead and take critical steps in order to prevent false alarms.

 

 

How to avoid False Alarms...

 

 

Strategies to help you prevent  Smith Thompson false alarms.

As stated earlier, false alarms arising from the use of Smith Thompson Alarm systems  can contribute to a genuine overload on your local police as well as emergency services resources. Worse yet, you could wind up having to pay steep fines

Although very few Smith Thompson Reviews divulge it, the majority of dispatches by monitoring centers across the country are  a result of false alarms.  Consequently, most towns administer fines to alarm system owners whenever they meet or exceed a particular volume of false alarms.

To prevent this from happening to you, here are some recommendations to avoid a false alarm with your home security system:

• You should make sure everybody knows the way to disarm the home security system. Your security alarm is going to have a master passcode, along with a number of supplemental end user codes that can be programmed into the system. Try to make sure that everyone knows his or her code as well as is able to disarm the security system.

• Be sure that that everybody also has learned the security password. If there is an alarm, the central monitoring station will in most cases contact the house for starters and request the security password to confirm that the man or woman answering is an authorized party. In case there is an alarm, should the individual answering telephone call be unable to produce the exact password, the authorities will likely  be dispatched.

• Check to see that every door and window is properly secured before arming the system. Any entrance that’s been left to some degree ajar could be blown open while you are away and set off the alarm.

• Check that that all devices are mounted solidly and in the correct places. Motion sensors need to be affixed at a height of 6’ and away from the fans, heaters, fireplace and air conditioning systems.

• Give some thought to items which might possibly trigger a motion detector. It’s not only pets ..Air conditioning units can cause fluttering draperies or plants…and helium balloons can be transported about the residence by air currents.

• Preferably, pets ought to be restricted to zones apart from motion detectors. If that’s not manageable, one can find “pet friendly” or “pet immune” detectors which is able to screen out smaller pets below 40, 50 even 80 lbs. Motion detectors can be set up to provide pet alleys where by pets could move freely about. The alternative option is to make use of glass break sensors in place of motion sensors.

• It’s essential to replace batteries when required. Just about all alarm systems use Li-Ion batteries which usually have at very least a two year estimated lifespan. Your Smith Thompson Alarm System will in most cases advise you if your batteries have become low- not to mention warn you when there is approximately 30 days of usable life.

It is advisable to obtain extra batteries available and switch them out  promptly. Your system will even alert you in case there are other issues with sensors. Any time you receive a system fault notification, run a status check and troubleshoot the sensor. Get hold of  customer service in the event it seems to be not functioning properly.

Keep your customer manuals/codes/passwords in a safe specified location in which they could be checked if required. Although, the ideal way to avoid false alarms is by using your system on a regular basis and make sure that everybody is familiar with the right way to operate the system.

Thank you for visiting!  Please feel free to share our Smith Thompson Reviews, below …or follow us, above.  If you or someone you know has experience with a Smith Thompson Security System,  we hope you will share that experience in our Customer Reviews.

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See how the Top Alarm Companies compare!

 

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Smith Thompson was last modified: August 31st, 2017 by Mike HSA
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