Vivint Reviews

 

Online Vivint reviews don’t always paint a pretty picture…but, the management team at Vivint Security is aware of the issues and taking the necessary measures to increase transparency, improve customer service and enhance the overall experience of Vivint Home Security owners. The new flexible payment options combined with the most advanced Vivint Sky panel with the interactive remote management capabilities of the Vivint Sky App might be expensive….but, some might find it worth it.

If you own a Vivint Alarm, we encourage you to share your experience in our section for Vivint Security Reviews.

 

Vivint SmartHome Reviews -Logo

 

 

Vivint Home Security introduces new business model

 

In recent months, Vivint has elected to change the way that they structure their offers. Their new Flex Pay business model enables the customer to purchase the equipment outright and pay for monitoring on a month to month basis.  To make the equipment package more accessible to the majority of consumers, they provide 42-60 month financing on the Vivint Security equipment.

Is a Vivint Security System worth the price? With so many negative online Vivint Reviews one might conclude that customers were often misled about the contract terms associated with their Vivint Alarm System.  To be certain, the Vivint Customer Service team fields thousands of complaints about such concerns…most of which would be unnecessary if their customers were as diligent as you are in researching the company and making sure that they had a full understanding of the terms of the agreement before entering  42-60 month contract.

To be fair, Vivint Security Reviews are  much more common from those who are disgruntled , than those who are satisfied with their services.

 

Vivint Security

 

In response to negative online Vivint Security reviews, Vivint executive management has made great strides in recent years by implementing better customer communication standards and internal oversight.

Consequently, Vivint has dramaticaly improved their BBB rating to an A- in the past year (previously C+). They are committed to providing a superior customer experience and have recently restructured their plans to enhance transparency and better meet the needs of home security customers. (outlined below)

Nevertheless, customer complaints regarding door to door sales practices continue to raise doubts in the minds of prospective customers. If your neighborhood is being targeted by an army of enthusiastic, but perhaps overzealous “door knockers” we strongly encourage you to continue your due diligence in researching Vivint home security reviews.

To make sure you have 100% accurate information and a complete understanding of all the details….make sure that you call in and speak with Internal Corporate Vivint Personnel who are being recorded and supervised.

Visit their site and you will find that their products are top notch… but, they don’t come cheap.

Vivint professionally installs state of the art security and home automation equipment and charges a premium price for a premium product.  They are not the cheapest game in town-but, they offer a superior product for those who are willing to pay for for it.

Is creating a Vivint SmartHome in 2017 really they worth it?

Read on….and judge for yourself.  See what their customers have to say in the  customer Vivint Reviews.

Our Vivint summary and detailed editor’s reviews are followed by a section for Customer Reviews and  a FAQ section in which we compare Vivint Home  Security  with some of the best home security companies. 

If you currently have a Vivint Home Security system, we hope you will share your experience with our readers below.

Prospective Vivint Sky customer… or current Vivint Home Security patron?

 

Considering safeguarding your loved ones utilizing Vivint Home Security equipped with the Vivint Sky App?…Or perhaps you already own a Vivint Alarm  and are looking to upgrade, leave or read Vivint Security Reviews or possibly are seeking details about the new Vivint Sky control panel?

Or perhaps you are considering alternatives to your Vivint Security system

The Home Security Advisor was designed to aid your research efforts and help you find the answers you need to make informed decisions pertaining to home security and the how you can look after your property and loved ones.

Along with in depth research and bottom line reviews, you can find a place for legitimate Vivint reviews from Vivint Home Security owners, micro side by side comparisons with leading competitors, together with frequently asked questions …as well as suggestions for:

  • Avoiding false alarms
  • The best way to spend less on your insurance costs
  • Various other advantages of buying a Vivint Home Security system

To help you quickly locate the information you seek about Vivint….and see how they compare with some of the most popular security companies, take a look at helpful table of contents, with “quick jump” hyperlinks to assist you to navigate straight to the actual chapters that are most significant for your needs.

Vivint Reviews 2017 – Summary

8 HSA Review
1.4 Users (3 votes)
Pros
Comprehensive Home Automation, Touchscreen Panel, Mobile Apps Included
Cons
B- BBB Rating, Aggressive Marketing, Relatively Expensive
Summary
Premium Home Automation with Free Interactive Capability.
Reputation
Monitoring
Customer Service
Equipment
Price and Value

Website- www.vivint.com

    Vivint SmartHome Reviews -Logo

Facts and Features

  • HSA Rating - 8.0
  • BBB Rating - A-
  • Years in Business - 17+
  • SDM Ranking - #5
  • Equip. Man - 2Gig
  • Upfront Costs - $549
  • Min. Monitoring Rate - $39.99
  • Contract Length - 0-60 mo.
  • Installation- Pro Only
  • Relocation - Hard
  • Equip. Warranty - Lifetime
  • Return Policy - 3 Day

Vivint Security Review Sections- Click to Jump to Section

Vivint Security – 2017 HSA Review

Reputation and Credibility

Founded in 1999 by Todd Pederson as  APX Security, the company  was rebranded in 2010, as Vivint.  While they were plagued by BBB and  customer service complaints during the APX years, since the rebrand and acquisition by The Goldstone Group,  much greater emphasis has been placed on quality assurance, customer service and complaint resolution.

They currently have an A- BBB Rating, which is indicative of their commitment to enhancing the customer experience.  Much progress has been made in the past year and they are currently listed as the 5th largest company on the SDM Top 100.

They won the  Stevie Award for the Customer Service Department of the Year in 2014.

 

Monitoring and Vivint Sky App

 

Vivint offers 2 monthly monitoring options.  Smart Protect for 39.99 and Smart Home for $49.99.

Equipment is purchased separately.  It can be paid in full-up front,  or financed on either a 42 or 60 month basis with 0% interest.

If paid in full…monitoring is available on a month to month basis.

If the equipment is financed, the system monitoring it coterminous.  Monitoring payments must continue for the duration of the equipment contract.

Their UL Listed, Five Diamond Certified monitoring station was awarded the CSAA Central Station of the Year Award in 2012. and provides 24/7 protection against intrusion, medical and personal safety, fire and environmental hazards.

Vivint uses only  fully  integrated cellular-based communications connections to the CMS. This eliminates the possibility of defeating the system by disabling the main unit or cutting a phone line or cable.  The interactive remote management capability is provided through the proprietary Vivint Sky App.

Two monitoring plan/equipment package  options are offered by Vivint:

  • Smart Protect– The security plan provides 24/7 coverage including intrusion, medical and personal safety,and environmental hazards. The cost is $549 up front  and $39.99/mo.  It includes:
    • 1 Vivint SkyControl Wireless Touchscreen Control Panel
    • 2 Door and Window Contacts
    • 24/7 Monitoring
    • FREE Interactive and Remote Monitoring-with Severe Weather Alerts
    • Professional Installation
    • Vivint Sky App

 

  • Smart Home  -This plan provides the same security coverage with the addition of  Home Automation and Energy Management capabilities.  For $549 up front and $49.99/mo. you will get:
    • 1 Vivint SkyControl Wireless Touchscreen Control Panel
    • 2 Door and Window Contacts
    • 24/7 Monitoring
    • FREE Interactive and Remote Monitoring-with Severe Weather Alerts
    • Professional Installation
    • Full Home Automation Control and Remote Management through the Vivint Sky App

 

 

    Vivint SmartHome Reviews -Logo

Features

  • Min. Basic Package
  • 24/7 Monitoring Burg/Environmental/Fire
  • Cellular
  • Vivint Mobile App
  • Vivint SkyControl Touchscreen Panel
  • Motion Sensor (1)
  • Door/Window Sensors (2)
  • Professional Installation

Smart Protect

$39.99
$39.99
  • $549

Smart Home

$49.99
$49.99
  • $549

Pricing and Vivint Alarm System Equipment

 

The equipment is professionally installed by Vivint.

The security components are made by 2Gig, one of the fastest growing home security equipment manufacturers. It carries  a Lifetime Warranty (while it is monitored by Vivint) and requires no activation fee(in most cases).

The touchscreen Vivint SkyControl Panel is state of the art and is more feature rich and aesthetically pleasing than most panels. Add ons are competitive with other professionally installed systems and can be financed for either 42-60 months.

Vivint does  not offer broadband or landline monitoring, so all packages include cellular monitoring.  This eliminates the possibilities of a system being compromised by cutting cable or phone lines.

Cellular monitoring is  becoming increasingly popular to ensure secure communications in the event of an emergency.

 

Vivint Customer Service

Vivint has made great strides in the quality of the Vivint Customer Service team. In the past couple of years they have improved their BBB ranking from an anemic C+, to a very respectable A-.

While the current customer experience is generally positive, an A- BBB rating still leaves significant room for improvement in the customer resolution area when problems do arise.

 

Summary

Vivint offers a premium program with outstanding technology and home automation capabilities.  Their product packaging offerings are limited to the higher end of the pricing spectrum and the value conscious consumer would likely need to look elsewhere.

If they have truly put their customer service issues behind them and can keep their customers happy, Vivint is a great choice for one seeking a premium, professionally installed security and  home automation solution.

However, before making a decision, I would highly recommend checking out our Top Alarm Companies, and avoiding spur of the moment decisions based solely on the a sales presentation by their outside sales personnel.

 

Vivint Reviews-Security Company Comparison Chart - Button

 

Customer’s  Vivint  Reviews

 

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Video Summary of Vivint Home Security

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Vivint Security Equipment

 

2 Gig Technologies

For our complete review of 2 Gig alarm equipment, click here.

 

Vivint Reviews- Equipmet

Control Panel

Vivint home security systems uses 2GIG Go!Control touchscreen panel.  2 Gig Technologies incorporates a host of leading edge technology into their equipment, including:

  • Full color touchscreen with attractive, minimalist aesthetics
  • 48 Wireless Zones
  • 32 User Codes-to manage access
  • Cellular – 100% wireless to prevent the possibility of cut phone lines
  • Z-Wave– low frequency radio transmitter to control home automation sevices
  • Wi-Fi-  allows for current weather displays via the internet
  • Severe Weather Alerts- provides early warning detection for tornadoes and other weather emergencies
  • 2 Way Voice- provides direct hands free cellular connection to monitoring center through speakerphone
  • Over the Air Updates – software and firmware  can be automatically updated through wifi  internet connection
  • Alarm.com Interactive Services-All systems can be managed through web portal or app access on  IOS, Blackberry or Android smartphone

Security Devices

Door/Window Sensors– In addition to  standard wireless door and window contacts, Vivint also offers:

  •  Recessed Door/Window Contacts- contact is drilled  into door frame with magnet enbedded in door.
  • Tilt Sensor- to protect overhead garage doors.  Detects changes in the door angles when door is opened/closed.

Interior Protection

  • Motion Sensors- standard PIR (passive infrared), pet friendly.
  • Glass Break Detectors- protect rooms with many windows or large plate glass- detects acoustic frequencies of breaking glass.
  • Image Sensors- Teams up a motion detector with video camera to take still photos when motion is detected. Can be set up to provide e=mail or text notification through the  Alarm.com mobile app.
  •  Wireless Smoke Detector – Incorporates photoelectric smoke detector and fixed and rate of rise heat detector to detect smoke or drastic changes in heat.
  • Carbon Monoxide Detectors-sense the presence of CO.

 

Miscellaneous

  •  Key Chain Remote-allows  you to arm and disarm the system or send  a panic alert.
  • Wireless Remote Panic Button-  water resistant panic button to alert the monitoring station of medical or other emergency anywhere within 100′ of the base unit
  • Water Sensor- detects flooding, or leaking plunmbing

Home Automation

  • Z-Wave Thermostat– programmable thermostat can programmed and managed through the 2 Gig control panel or Alarm.com interactive interface.
  • Z-Wave Plug In Modules- plug in directly to standard wall receptacles and control attached lamps or appliances
  • Z-Wave Door Locks- can be re-keyed and controlled right through the alarm system.

Video Cameras

Vivint Home Security  offers a variety of video camera  security solutions.

All video cameras are wireless and can be viewd and monitored via the internet or  right on the Vivint Sky control panel.

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Frequently Asked Questions

 

How does Vivint compare with our best security companies?

 

Vivint provides professionally installed  security and home automation systems by 2GIG Technologies.  You can see how they stack up in our our top alarm companies or in the  side by side comparison summaries , below.

 Vivint Security vs. ADT Monitoring vs. Frontpoint Security vs. Protect America vs Link Interactive 

 

(Click Below to Toggle Open)

Vivint Security
    Vivint SmartHome Reviews -Logo

Facts and Features

  • HSA Rating - 8.0
  • BBB Rating - A-
  • Years in Business - 17+
  • SDM Ranking - #5
  • Equip. Man - 2Gig
  • Upfront Costs - $549
  • Min. Monitoring Rate - $39.99
  • Contract Length - 0-60 mo.
  • Installation- Pro Only
  • Relocation - Hard
  • Equip. Warranty - Lifetime
  • Return Policy - 3 Day

ADT Monitored
    ADT Security Reviews - Protect Your Home Logo

Facts and Features

  • HSA Rating - 8.6
  • BBB Rating - A+
  • Years in Business - 18
  • SDM Ranking - #1
  • Equip. Man - Varies
  • Upfront Costs - $99.00+
  • Min. Monitoring Rate - $36.99
  • Contract Length - 36 mo.
  • Installation- Pro Only
  • Relocation - Available
  • Equip. Warranty - Lifetime
  • Return Policy - 3 Day

Protect America
    Best Security Companies- Top 5 Protect America

Facts and Features

  • HSA Rating - 9.6
  • BBB Rating - A
  • Years in Business - 20+
  • SDM Ranking - 15
  • Equip. Man - GE
  • Upfront Costs - $0
  • Min. Monitoring Rate - $19.99
  • Contract Length - 36 mo.
  • Installation- DIY or Pro
  • Relocation - Easy
  • Equip. Warranty - Lifetime
  • Return Policy - 14 Days

Frontpoint Security
    Top 10 Alarm Companies- Frontpoint Security

Facts and Features

  • HSA Rating - 9.5
  • BBB Rating - A+
  • Years in Business - 8
  • SDM Ranking - N/A
  • Equip. Man - GE/Qolsys
  • Upfront Costs - $99.00+
  • Min. Monitoring Rate - $34.99
  • Contract Length - 12/36 mo.
  • Installation- DIY
  • Relocation - Easy
  • Equip. Warranty - 3 Year
  • Return Policy - 30 Day

Thank you for visiting! Please feel free to share our  Vivint  Reviews, below or follow us, above.  If you or someone you know has experience with a Vivint Security or home automation system, we hope you will share that experience in our Customer Reviews.

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2 Comments

  1. Joakin

    Vivint seems to have a great understanding about Home security. I like the nice looking touch screen monitor and the smart technology they offer. However; I find them super expensive. I had a bad experience with a few of their marketing guys. They are some what pushy and overall over aggressive.
    Thanks Mike

    Reply
    • Mike HSA

      Thanks for your feedback. Vivint offers some cutting edge technology…and is still working on improving their reputation. Thanks for visiting, and we hope you’ll come back often.

      Reply

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*$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Certain packages require approved landline phone. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.

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Vivint Reviews | 2017 Vivint Home Security Reviews was last modified: October 3rd, 2017 by Mike HSA
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