Vivint vs ADT Monitored Security Review-2018
ADT Monitored Security Articles
This Vivint vs ADT Monitored Security Review pits the top professionally installed home security companies against each other.
When comparing Vivint vs ADT, we’ll examine some of the key differences that separate Vivint Alarm systems from ADT Home Security systems to make it easier for you to see which one is a better suited for you and your family.
Comparing ADT vs Vivint Security Systems
About our Side by Side Review
This is a comparative analysis of Vivint vs ADT in which we contrast these two companies in 5 separate categories. For the purposes of this review, each category counts equally.
You can access a specific category or area of interest by clicking on any of the links to the left.
In the summary section, we determine a “winner” by tallying up the individual “rounds”, but your selection may vary depending on your priorities.
ADT vs. Vivint – 2018 Review
Reputation and Credibility – Can Vivint match ADT?
ADT Authorized Premier Provider – Protect Your Home
ADT has been around for over 100 years and is the #1 name in home security. Protect Your Home was founded in 1998 and is the largest Authorized Premier Provider for ADT.
They have earned an A+ BBB rating by providing exceptional installation and service to thousands of satisfied customers.
All monitoring services are provided by ADT, which was founded 140 years ago as American District Telegraph and is the oldest and most recognized name in home security.
In comparison, Vivint is a relative newcomer to the home security business. They were founded in 1999 as APX Security and have expanded to become one of the fastest growing companies in the home security industry.
In an effort to improve their BBB rating and reduce customer complaints, they have recently introduced a more transparent pricing structure which includes equipment financing options and no contract monitoring availability.
Reputation and Credibility
- BBB Rating
- Years in Business
- SDM Top 100 Rank
Vivint doesn’t have the track record or name recognition that an ADT Authorized Premier Provider has. No one does.
However….there are many who would argue that bigger isn’t necessarily better.
Nevertheless, when it comes to reputation and credibility…ADT Monitoring is far and away the #1 name in home security….and has been for a very long time.
Vivint vs. ADT Monitoring Services
Customers of both companies enjoy top notch. professional monitoring 24/7, by UL Listed, Five Diamond Certified monitoring stations.
ADT owns and operates 6 monitoring centers which handle calls from over 6 million customers. This allows calls to be routed to another central monitoring station in the event of a localized disaster in one of their monitoring centers.
Vivint Alarm System – No Monitoring Contracts Required
In regards to monitoring contracts…Vivint offers greater flexibility. They have recently launched their Flexpay program which gives prospective customers the option of purchasing the equipment outright or financing the equipment at 0% interest over 42-60 months.
With Vivint, there is no contract required on the monitoring if the equipment is purchased outright.
Vivint Prices – Simple Stand-Alone Monitoring
ADT monitored systems require a 3-year contract.
Vivint alarm monitoring rates do not require a contract, start at just $39.99 and are 100% cellular. ADT Monitoring starts a bit lower, $27.99, for landline service– but, charges significantly more for cellular service.
Cellular service is inherently more secure as it prevents the possibility of defeating the system by cutting a phone or cable line. However, the fact that ADT offers landline monitoring can be a deciding factor in rural areas where there is no cellular service.
Overall, Vivint service is more cost-effective than comparable ADT monitoring services.
Both of the companies have video surveillance available and offer 2-way voice capability.
We give the nod to Vivint in this category for their flexible contract monitoring options.
- Contract Term
- Price Range
- 100% Cellular
- 3 Years
- 6 Monitoring Stations
- 0-60 Months
- $39.99- $49.99
- 1 Monitoring Station
For a complete rundown of Vivint and ADT monitoring services and pricing, check out individual reviews, at :
Vivint vs ADT Customer Service – What happens after the sale?
ADT Authorized Premier Provider-Protect Your Home offers a clear advantage when it comes to service after the sale. They boast an A+ BBB rating compared to Vivint’s rather lackluster C-.
This may also be a result of a more aggressive sales approach by Vivint’s door to door sales personnel.
However, the new pricing policy creates much more transparency in the sales process…and we think that this will go a long way to eliminating customer complaints and issues moving forward. Nevertheless- the proof is in the pudding.
Don’t really on the word of the commissioned door to door sales personnel. Make sure that you contact Vivint directly, review your contract thoroughly and get it e-mailed to you before signing anything.
ADT vs Vivint Warranties
Because they are installing the system, both Vivint and ADT Authorized Premier Provider – Protect Your Home customers are only protected by the standard 3 Day Right of Recision.
However, ADT does offer a 6-month service guarantee that says any service-oriented issue will be resolved within 6 months. In the event that any service rated concerns can’t be resolved, the equipment will be removed and your money refunded. (certain restrictions apply).
- BBB Rating
- Return Policy
- Equipment Warranty
- 140+ Years
- 3 Day RR (6 Mo. Serv.)
- 3 Years
- 19 Years
- 3 Day RR
When it comes to customer service….ADT has a better track record.
Equipment and Technology
ADT Monitored Home Security Equipment
ADT equipment may vary in different geographical regions. However, all equipment is manufactured by leading equipment suppliers and is provided and professionally installed by ADT Authorized Premier Provider – Protect Your Home.
ADT offers the full spectrum of home security equipment. They have basic home security systems and ADT Pulse® for more sophisticated interactive home automation.
They offer a 3-year warranty and the ADT 6 Month Service Guarantee. (certain restrictions apply)
Vivint Alarm Security Equipment
Vivint manufactures some of their equipment as well as utilizing some top of the line 2 Gig Technologies hardware. Their award-winning Vivint Sky control panel includes a 7″ full-color touchscreen display to manage more sophisticated home automation and energy management applications.
Both Companies offer some great advanced technologies to enhance their systems
ADT Monitored Security Systems have:
- ADT Pulse® Voice – Allows one to control basic functions through their ADT Pulse App with voice commands
Not to be outdone, Vivint customers also get Voice Command technology as well as the most comprehensive line-up of the latest home automation technologies in the marketplace.
Vivint Smart Home – Sky App vs ADT Pulse App
When it comes to home automation the Smartphone app often dictates the caliber of the customer experience. This is where Vivint really shines. Their Vivint Smart Home App rates a 4.6 on Google Play-compared to 3.2 for the ADT Pulse App. Vivint reviews indicate that it works seamlessly and raves about the built-in AI assistant, Sky.
Vivint Smart Drive
Vivint also offers a 1TB wi-fi hardware component, the Vivint Smart Drive which can store up to a months worth of video.
- 0% Equipment Financing
- Standard Touchscreen Panel
- App Rating
- Advanced Home Automation
- 24/7 Video Storage Options
- 3.2 Stars
- 4.6 Stars
Both companies offer outstanding equipment and some very attractive advanced technologies. However, if you are looking for high-end home automation with the latest technology…Vivint is the company for you.
Price and Value
ADT vs Vivint – Who offers the Most Bang for the Buck?
Both companies offer quality, name brand equipment with similar feature sets and capabilities.
However, Vivint offers contract flexibility and 0% equipment financing which may make high-end home automation technologies more accessible to many homeowners.
ADT basic monitoring is more affordable, but is landline based…which is not as secure and cannot be controlled with a smartphone.
As one adds more interactive, home automation and video monitoring capabilities, Vivint is a more cost-effective monitoring solution.
Both Vivint and ADT Monitored Systems have some advanced services which provide some product differentiation…and that will be a matter of personal preference or priorities.
The Vivint Smart Home App with Sky control may be a deciding factor for many users.
Price and Value
- Up Front Costs
- Entry Level Monitoring
- 0% Equipment Financing Option
When it comes to Price and Value…Vivint holds a slight advantage.
Vivint vs. ADT Monitored Security Review Summary
Both of these companies are among the best professionally installed home security companies that you could choose to help protect your home and family. When it comes down to choosing between an ADT Authorized Premier Provider and Vivint it will most likely come down to whether or not you value the name recognition of ADT or want the bells and whistles of Vivint.
While they have a well-deserved reputation for being THE #1 Name in the security business, ADT Monitored Systems can’t deliver the high-end home automation experience that Vivint does.
Either is a great choice…it really depends on what is more important to you.
- Reputation and Credibility
- Customer Service
- Equipment and Technology
- Price and Value
At the end of the day, we feel that Vivint offers a slightly better overall value for the majority of those looking for the best alarm company to help protect their homes and family.
Find out more about ADT Monitored Security
Vivint vs. ADT Monitored Security – Video Summary
Security Company Comparison Chart
See how the Top Alarm Companies compare!
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ADT Terms and Conditions
|ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. ADT Pulse Home Control with Video installation starts at $499. Burglary, Fire, Carbon Monoxide and Emergency Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Emergency Alert devices. Fire, Carbon Monoxide and Emergency Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from ADT Pulse Remote: $52.99 per month, ($1,907.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse Home Control with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.|