Comcast Xfinity Home Security Reviews
Is Xfinity Home Security a real contender…or is Comcast Home Security just another cable company pretender? Our Xfinity Home Security Reviews reveal the unvarnished truth. In many Comcast security reviews , Xfinity Alarm owners express concerns with Comcast Security. Can recent improvements in Xfinity alarm equipment and the Xfinity home security App enhance the customer experience enough to improve Comcast home security reviews?
Comcast Home Security
Contender or pretender?
While the Comcast Home Security advertising gurus do an outstanding job marketing the benefits of home security and automation- and work hard to sell their audience on the savings and convenience of bundling services, is Xfinity Home Security really a contender in competitive world of security and home automation….or just another telecom pretender?
While the advertising is slick…online Xfinity Home Security Reviews tell a tale of overwhelming overall customer disappointment when it comes to their Xfinity Home Security systems and the support they receive from the Comcast security team.
An Xfinity Home Security summary and detailed reviews are followed by the customer Comcast Xfinity Home Security Reviews and a FAQ section in which we compare Xfinity Home Security with some of our top rated alarm companies.
If you currently have an Xfinity Home Security system, we hope you will share your experience with our readers below.
Comcast Home Security -2017 Xfinity Home Security Review
This 2017 Xfinity Security Review Summary is followed by an in depth editor’s review and a section for
Comcast Security Customer Reviews and ratings are averaged and appear under the editor’s “HSA Reviews” score in the “Users” votes.
If you have an Xfinity Home Security System, please share your experience in our section for customer reviews.
See how Xfinity compares with the competition!
Facts and Features
- HSA Rating - 7.6
- BBB Rating - B-
- Years in Business - 7
- SDM Ranking - N/A
- Equip. Man - Proprietary
- Upfront Costs - $99.00+
- Min. Monitoring Rate - $39.99
- Contract Length - 24 mo.
- Installation- Pro/DIY
- Relocation - Hard
- Equip. Warranty - 2 Year
- Return Policy - 30 Day
Quick Jump to side by side comparisons of Xfinity Home Secure vs :
Comcast Xfinity Review Sections- Click to Jump to Section
Comcast Home Security – 2017 Xfinity Home Security Review
Reputation and Credibility
Comcast Home Security entered the home security and automation industry in 2009 and has been primarily focused on adding Xfinity alarm services as a bundle for existing customers. They are notorious for having poor customer service, although they have recently attained an A- BBB rating– closing 36759 complaints lodged with the BBB in last 3 years .
Comcast Security – Monitoring
Xfinity Home Security systems require a two(2) year monitoring contract with two primary security monitoring options. They utilize a third party monitoring services which are UL Listed, and Five Diamond Certified.
Primary monitoring is through broadband connection with cellular monitoring available as back up.
- Installation Cost
- Door/Window Contacts
- Motion Detectors
- Lighting/Small Appliance Modules
- Thermostat/Video Camera (Either/Or)
- Automation Hub
- Touch Screen Control Panel
- Wiresless Keypad
- Video Cameras-2 (Indoor/Out)
How Much Does Xfinity Home Security Cost?
The two security monitoring plan options offered by Xfinity are:
Xfinity Home-Secure 300– $39.95
- $99 Install
- 1-Touch Screen Control Panel
- 3-Door/Window Sensors
- 1-Motion Sensor
- 1-Wireless Keypad
Xfinity Home-Secure 350 – $49.95
- $399 Install
- Secure 300 package PLUS
- 2-Indoor/Outdoor Cameras
- 2-Lighting Controllers
Note: Comcast Security has dropped the Secure 300 and Secure 350 packages. They market similar offerings under their Home Secure package which starts at $39.95 without the initial bundling discount. The Secure 350 serves as a reference for what a more comprehensive system might run.
Xfinity Home Security App
Both of these packages include interactive capabilities-which enables the user to monitor and operates the system and monitor the system remotely with their mobile application- the Xfinity Home Security App. The latter package offers enhanced video and home automation capabilities.
Cellular monitoring is not available as the primary communication medium-potentially leaving the system vulnerable if they cable line is cut or compromised. It is however available as a backup.
Comcast Xfinity Security – Pricing and Equipment
Basic equipment package pricing is included in the installation fees of the monitoring packages. The equipment is proprietary, as opposed to a more recognized brand used by most of our top rated alarm companies, and is reasonably priced-from $49.99 for door/window sensors to $129 for thermostats and cameras.
However, their proprietary equipment may not be compatible with other security systems should you wish to switch to another security provider in the future. This is an important consideration…especially if you find yourself investing in more than just a basic package.
You will likely NOT be able to easily switch to another monitoring company and utilize the equipment, if you are unhappy with the service provided by Comcast Xfinity.
Xfinity Security – Home Automation
Comcast Xfinity security systems utilizes the Zigbee communication platform for it’s home automation lighting, appliance, door locks and thermostat control.
This may be a concern…as there have been recent tests indicating that there are vulnerabilities in this platform which might be exploited by more sophisticated would be intruders. (see article-Researchers found a way to break through Comcast’s home security system)
How does Comcast Xfinity Home Security Compare?
Check out this side by side comparison to see how Xfinity Home compares with the company we voted best value– Armorax Security.
|Entry Level Monitoring||$39.99||$24.99|
|Full Home Automation||$39.99++||$24.99|
|Up Front Costs-Basic||$99.99+||FREE|
|Contract Length||18 Months||36 Months|
|Do you won allequipment?|
|Crash and Smash|
|30 Day 100% Risk Free Guarantee|
This DIY alarm company is setting the industry on fire by proving unbeatable value. For more information on Armorax….
Call For FREE Quote- 866-355-0640
Comcast Home Security – Customer Service
Customer service ratings, as a whole, are a big challenge for Xfinity, as they are once again ranked among the lowest in corporate America. There were mixed Comcast Reviews on security system installations, but the general consensus is that things will improve with their new “Customer Guarantee” policy scheduled to be introduced on 2015.
In 2016, our Xfinity Reviews continue to express a tremendous amount of customer dissatisfaction with Xfinity Home Security systems.
Summary- is Xfinity Home Security for you?
The Xfinity Home Security program offers competitive security and home automation packages on the higher end of the pricing spectrum.
While we feel that there are superior options offered by our top 5 best home security companies , Comcast Home security is certainly an alternative for an existing Xfinity customer who wants the convenience of a single bill, and who has no interest in switching ISPs in the next 2-3 years.
However, given the potential system vulnerabilities, even an existing Xfinity customer would be wise to check out other security options before committing to a 2 year contract.
Please feel free to offer your comments, feedback on this Xfinity Home Security Review or share your experience with an Xfinity Home Security System below.
Xfinity Alarm Reviews -Video Summary
Xfinity Alarm – Equipment
Comcast Alarm Control Panel–
Xfinity uses their own Touchscreen Controller interface with security and home automation devices which are incorporated into the system. It uses the Comcast broadband service as the primary communication platform, but also includes cellular as a back up in the event that the internet service is down.
It is also includes Zigbee communication capabilities to provide home automation capability for a variety of door locks, lighting and appliance control modules which can be controlled through the system.
The system is equipped with a 24 hour back up battery and a separate wireless keypad to enable one to control basic functions at the most common and mount it separately from the base unit. This helps prevent “crash and smash” vulnerability.
Interactive services enable the system to be controlled remotely via a smartphone computer or tablet with internet service. While the application is not as highly rated as many competitors, one unique offering is the ability to check out live video and control the system on the TV with their X1 subscription.
Xfinity Security System – Devices
Door and Window Contacts– These sensors are somewhat slimmer than most and have an LED indicator light to that illuminates when paired. The magnet is active when mounted within three quarters of an inch and activated when the magnetic contact is broken. They can be mounted with screws or the included industrial 2-sided adhesive tape. They are equipped with 3V lithium batteries, with a 3 year battery lifespan. They are sold in a 5 pack, 3 pack and as singles.
Xfinity Security – Interior Protection
- Xfinity Motion Sensor– The standard PIR (passive infrared) sensor uses True Motion Recognition and has a 30’ range. It has one of the highest degrees of pet immunity and can screen out pets up to 85 lbs.
Xfinity Alarm – Life Safety Devices
- Smoke Detector- This professional quality sensor combines a photoelectric smoke detector, and a fixed and rate of rise heat detector in a single unit-thus enabling it to provide more comprehensive protection than an ionization or single technology smoke sensor. It is equipped with a long life 3V battery rated for 9 years.
- Carbon Monoxide protection is not currently available.
Comcast Security System – Miscellaneous
- Key Chain Remote– convenient key fob which enables you to arm and disarm the system and initiate a panic alert.
- Water Sensor– Detects water from flooded basements or leaking pipes in a laundry room. Can be programmed to send alerts directly to your mobile device.
Comcast Alarm – Home Automation
- Appliance Modules– plug in directly to standard wall receptacles and control attached lamps or appliances. Cam be controlled through the system or remotely..and even has a button that can control the appliance manually. Also include an LED indicator for load status and configuration.
- Kwikset Door Locks– Door can be opened with a standard key, your control panel, a touch code or through the Xfinity interactive app on any computer or mobile device!
- Chamberlain Remote Garage Opener-This 3rd party item is compatible with the Xfinity home security system. It enables you to monitor, open and close your garage door and is compatible with most garage door brands manufactured since 1993.
- Thermostat– Security system can control this thermostat, enabling you to manage the thermostat remotely to ensure that the home is warm or cool when you return home.
Comcast Security Camera
The indoor Xfinity cameras provide 720 HD resolution is equipped with an IR sensor to enable low light night time viewing. This Xfinity security camera is wireless, but must be powered. The Comcast Security Camera enables one to monitor live video feeds as well as record video clips.
One can even set up the Xfinity Alarm system to have the Comcast Security Cameras record clips activated by motion and send a text or e-mail notification which can be viewed on a smartphone or any web enabled device.
Frequently Asked Questions
How does Comcast Xfinity Home Security compare with the top competition?
While Xfinity might initially be a logical choice for Comcast customers looking to secure their homes and consolidate their bills, when it comes to something as important as home security, we feel that there are a number of better security options offered by companies that specialize in home security. Before signing on the dotted line check out some of our top rated home security companies in side by side comparisons, below.
Xfinity vs ADT Monitored vs Armorax vs Protect America vs Frontpoint
(Click “+” Below to Toggle Open Columns and Expand)
Facts and Features
- HSA Rating - 7.6
- BBB Rating - B-
- Years in Business - 7
- SDM Ranking - N/A
- Equip. Man - Proprietary
- Upfront Costs - $99.00+
- Min. Monitoring Rate - $39.99
- Contract Length - 24 mo.
- Installation- Pro/DIY
- Relocation - Hard
- Equip. Warranty - 2 Year
- Return Policy - 30 Day
Facts and Features
- HSA Rating - 8.6
- BBB Rating - A+
- Years in Business - 18
- SDM Ranking - #1
- Equip. Man - Varies
- Upfront Costs - $99.00+
- Min. Monitoring Rate - $36.99
- Contract Length - 36 mo.
- Installation- Pro Only
- Relocation - Available
- Equip. Warranty - Lifetime
- Return Policy - 3 Day
Facts and Features
- HSA Rating - 9.2
- BBB Rating -A
- Years in Business - <5
- SDM Ranking - NA
- Equip. Man -2Gig
- Upfront Costs - FREE
- Min. Monitoring Rate - $24.95
- Contract Length - 36 mo.
- Installation- DIY
- Relocation - Easy
- Equip. Warranty - 3 Year
- Return Policy - 30 Day
Facts and Features
- HSA Rating - 9.6
- BBB Rating - A
- Years in Business - 20+
- SDM Ranking - 15
- Equip. Man - GE
- Upfront Costs - $0
- Min. Monitoring Rate - $19.99
- Contract Length - 36 mo.
- Installation- DIY or Pro
- Relocation - Easy
- Equip. Warranty - Lifetime
- Return Policy - 14 Days
Xfinity Home vs ADT Monitored Security Systems
While our DIY alarm systems may have ranked a bit higher in our 2016 Best Home Security Companies in terms of overall value, if you are looking for a professionally installed home security system- there is no more trusted name in the industry than ADT.
ADT has been ranked #1 in the SDM Top 100 for the past 3 decades, and have been trusted to help protect more homes,families and businesses than the next 10 competitors combined! While Comcast Xfinity has been in the home security business for less than 10 years…ADT has a legacy that spans over 140 years.
Benefits of Owning an ADT Monitored Security System
A professionally installed system by ADT Authorized Premier Provider – Protect Your Home includes the most reliable, state of the art equipment… professional installation by trained, experienced, background-checked technicians…. and monitoring by ADT the most trusted name in the industry.
- FREE Security System -$850 Value*
- Professional Installation
- Superior Monitoring Redundancy- 6 Monitoring Centers
- Local Nationwide Service Network
- Superior Technology – Voice Control Available
- Broad Home Automation Compatibility
- Nationwide Relocation Program
- $500 Theft Protection Guarantee (certain restrictions apply)
- 6 Month Service Guarantee (certain restrictions apply)
*$99 charge for parts & installation with monthly monitoring services. Termination Fee Applies. For New Customers Only. (See T&Cs Below)
So, while it might be more convenient to just bundle services with Comcast, take a few minutes to find out why more than 6 million customers entrust trust their home security to ADT monitoring.
See our ADT Reviews
Get Quote- 844-569-0690
Armorax BlackBox Home Security vs Comcast Xfinity
Armorax DIY or Comcast Xfinity Professional Install?
If you are considering Xfinity Home Security from Comcast, it is likely because you have seen lots of glitzy marketing materials and think you will save money by bundling. Read on and you will find that saving with bundling is something of a myth.
Xfinty alarms are professionally installed, but that is not always a good thing. The effectiveness of your security system is largely dependant on the caliber of the installer. Online Xfinity reviews often detail a multitude of issues resulting from poorly trained or inexperienced installers.
There was a time when home security systems required professional installation . Security systems used to be complicated and require drilling holes, fishing wires and programming systems.
Today, modern wireless technologies have evolved to the point where installing a security system from a reputable DIY Alarm Company means mounting a few sensors and calling in to activate the system.
Armorax pre-programs and configures the system before shipping it out…so installation is a snap.
Consequently, over 90% of DIY alarm customers found the system “easy to install”.
Armorax has an A BBB Rating, is fully accredited with the BBB , and has amassed an impressive 88% positive reviews on the BBB reviews page. This translates to a 4.67 out of 5 stars!
On the other hand Comcast Xfinity has an A- rating, and has closed over 36,000 BBB complaints over the last few years.
When it comes to pricing, Armorax keeps it simple- and crushes the competition.
The standard Armorax Blackbox system is a top of the line 2Gig Technologies GC2, and it is FREE with a 36 month monitoring agreement!
Armorax add on sensors are competitive with the other wireless DIY alarm companies. (for current promotional pricing…just give them a quick call at …866-355-0640) Overall, the Armorax add ons are roughly half the price of professionally installed components.
Unlike Comcast Xfinity Security, with and Armorax Blackbox security system, once you satisfy the initial monitoring agreement, you own the equipment. The equipment is not proprietary, nor are you required to return the control panel.
But, the monitoring price is what really sets Armorax apart. Right now they are offering Cellular Monitoring for just $24.95!
And that is not bare boned monitoring it includes:
- Interactive Service- Arm/Disarm/Notifications and Alerts
- Comprehensive Home Automation
- Video Surveillance Monitoring/Management
- Crash and Smash
- Geo Services….and more.
All for $24.95/mo.
And that is NOT an introductory price. That includes a Rate Lock Guarrantee!
Xfinity Alarm Pricing
While the package pricing looks fairly attractive, you do not actuallly own the control panel…which controls the entire system. If you terminate service with Comcast, you must return the control panel or pay hundreds of dollars.
The equipment is also proprietary to their system, so that you cannot use it with another service provider. This becomes especially irksome if you pay for add on items which can be substantially more than the prices of our best DIY alarm companies.
Equipment and Monitoring
Armorax Blackbox security systems are comprised of top rated 2Gig Technologies equipment.
Based on these offerings, Armorax is taking the industry by storm. They received our Silver Award as one of the TOP Home Security Companies of 2017.
While Xfinity advertises attractive equipment packages and low introductory rates, they gloss over the price hikes after the initial introductory period and often don’t disclose that the equipment is essentially leased and is not compatible with most security systems.
And while Xfinity home security systems require their cable service connections, Armorax systems come standard with Cellular monitoring -which means that there there is no cable service required…and no lines that can be cut.
With Armorax– the basic system is free and includes cellular communication chip! There are no additional costs for the cellular monitoring…which is only $24.95 for everything.
Xfinity Security Systems require an upfront installation fee, and charge higher monitoring rates for packages that require additional services. Ultimately costing more than twice as much per month on more comprehensive packages.
Xfinity offers a full portfolio of security and home automation services which utilize their proprietary app for interactive services.
Armorax uses award winning Interactive Platform is provided by Alarm.com. It is by far the most stable and feature rich interactive platform and includes:
- Smash and Crash Protection– alerts the central station of an intrusion- even if the system is destroyed
- Geo Fencing– uses GPS location on your cell phone to automatically control security and home automation functions
- Power Outage Notification – if there is loss of power, the system sends you an alert
In keeping with their “get the best for less”, Armorax offers a premium touchscreen 2Gig GC2 control panel which can display local weather 5 day forecasts and provide severe weather warnings in an emergency.
The GC2 is equipped with an integrated Z-Wave communication module which enables comprehensive home automation and management capability of virtually any Z-Wave compatible device!
There is a nominal fee of just $49.95 to upgrade to the GC3, which gives you additional features and capabilities and a full 7″ touchscreen display.
Armorax delivers state of the art, DIY security and home automation products with the lowest available cellular monitoring that includes Alarm.com services. With a FREE premium system and full featured monitoring services for $24.95/mo, Armorax is truly an unbeatable value.
Read our Armorax Security Review
Call For FREE Quote- 866-355-0640
Xfinity Home Security vs. Protect America
Protect America offers a number of advantages over the Comcast home security system. Protect America Security Systems are made by GE /Interlogix, fully compatible with other systems and unlike Xfinity alarm systems, you OWN all the equipment when you have satisfied your agreement.
Protect America Security Pricing
Where Xfinity alarms require Comcast broadband service, Protect America home security customers have their choice of landline, broadband or cellular service starting at just $19.99 a month– HALF the price of the base Xfinity security service on the Secure 300- $39.95.
While an Xfinity security system may set you back hundreds of dollars in up front charges, Protect America packages include up to $1400 in FREE Equipment!
The Protect America $0 up front pricing policy makes quality home security affordable for almost everyone!
Looking for the Best Value and Lowest Up Front Costs– see what Protect America can do for you!
Read our Protect America Home Security Review
Call For FREE Quote- 888-951-5140
Comcast Xfinity vs Frontpoint Security
In comparing Xfinity home security with Frontpoint, the most glaring difference is probably in the overall poor customer satisfaction ratings from Xfinity alarm owners. The internet is rife with negative Xfinity home security reviews, where as Frontpoint reviews are overwhelmingingly positive.
This is reflected in the disparity between the Comcast security and the Frontpoint Home Security BBB ratings….B- to A+ respectively.
Equipment Ownership and Pricing
With Frontpoint security, you get the option of a one or three year monitoring agreement. Once you have satisfied the terms of the agreement…you OWN the equipment. Frointpoint uses the most popular GE/Interlogix components which are compatible with virtually any system, should you ever decide to switch to another service provider.
With a Comcast Xfinity security system, Comcast retains ownership of the touchscreen control system even AFTER you have honored your contract. If you leave Comcast, you must return the panel (or pay the full retail value), and you may find that many of the sensors are not compatible with other systems-potentially costing you a small fortune when you have to start all over again.
Xfinity does offer some reasonably attractive pricing on the Control 150, Secure 300 and Secure 350 packages (even offering multiple Xfinity security cameras in the Secure 350)…ALL of these packages require that you MUST maintain qualifying Comcast broadband service to support their systems. Thus…effectively holding one hostage for both services the full length of the Comcast Home Security contract.
Frontpoint Monitoring Features
Although Comcast offers quality monitoring, it doesn’t come with some of the premium monitoring features that Frontpoint offers;
- Alarm.com’s Award winning User Interface
- Crash and Smash Protection
- Geo Location Services
These are just a few of the reasons why there are so many negative Xfinity home security reviews-while the vast majority of Frontpoint security reviews reflect a very positive experience.
If you are ready for the best customer service –check out Frontpoint!
Call For FREE Quote- 844-688-2894
Xfinity Home vs. Link Interactive Security
Add reviews to table.Again, while negative Comcast Xfinity Security reviews from disgruntled Xfinity alarm owners are found everywhere, Link Interactive home security system owners rave about their security systems!
While the Link Interactive brand is a relatively new one (Link Interactive Security is the DIY division of Mountain Alarm), their parent company has been keeping folks in Ogden, Utah and the surrounding states happy for over 60 years!
They have a 98% customer approval rating and an A+ BBB rating. Link Interactive Reviews rarely express disappointment!
Link Interactive earns that loyalty by providing to notch 2GIG Technologies equipment, outstanding tech support and customer service and some of the lowest monitoring rates around.
While the basic Secure 300 Xfinity home security system is only $29.95 for the first 12 months…it jumps up to $39.95 after that. Link Interactive home security is available for just $29.99/mo. ALL the time…and INCLUDES complete interactive remote control and home automation!
Want great equipment and the lowest monitoring rates? Find out more about Link Interactive!
Read our Full Link Interactive Security Review
Does Comcast offer bundled packages for Xfinity?
Indeed they do. There is a $10 a month discount on the both the Xfinity Home Secure 300 and the Xfinity Home Secure 350 for the first 12 months of the 24 month contract, when packaged with any other Comcast service.
After the first 12 months, the service will revert to the standard pricing of $39.95 and $49.95 respectively. Keep in mind, that Comcast requires you to maintain broadband service to your system, so that the minimum monthly service charge will be $69.99.
Can you just get Home Automation?
Yes. Comcast offers a stand alone home automation package.
Xfinity Home Control 150
Comcast gives customers the option of adding home automation capabilities to their fully monitored Home Secure 300/350 systems…or getting self monitored home automation as an independent system. The Home Control 150 is controlled with the Xfinity Mobile App. The monthly fee is $19.95 (with a 24 Month Contract) and the Basic Starter Kit is professionally installed for $99.00. The package includes:
- 1-Motion Sensor
- 1-Door Contact
- 1-Night Vision Indoor/Outdoor Camera OR 1 Thermostat
- 1- Lighting controller
The system can also be ordered as a self install for free. (Plus shipping) Additional components can be ordered and installed separately….and are competitively priced. Comcast incorporates the Zigbee communication platform for it’s home automation control. As mentioned earlier, there may be cause for concern…as recent articles have indicated that there are vulnerabilities in this platform which might be exploited.
Does Xfinity’s home automation system work with other products?
Comcast has elected to partner with a number of 3rd party manufacturers and integrate and support their hardware and services through the Xfinity Home platform. Some of these companies are:
- Nest Learning Thermostat
- August Smart Lock and August Connect
- Lutron Lighting Controls i.e. Lutron Caseta
- Chamberlain MyQ Garage Door Controls
Comcast is committed to integrating best in class 3rd party IoT (Internet of Things) products into their Works With Xfinity Home platform. Future plans include potential relationships with other home automation companies as well….so stay tuned!
So what happens if I want to cancel my Xfinity Alarm System?
Comcast requires a 24 month contract which also mandates that you maintain their broadband service throughout the term of the contract. If you decide to cancel before the end of the contract, you will be liable for payment of a substantial termination fee.
“8. TERMINATION FEE. YOU AGREE THAT THE FEES DUE UNDER THIS AGREEMENT FOR THE INITIAL TERM ASSOCIATED WITH YOUR PRICING PLAN OR IDENTIFIED ON THE WORK ORDER ARE BASED ON YOUR AGREEMENT TO RECEIVE AND PAY FOR THE SERVICES FOR THE FULL INITIAL TERM. ACCORDINGLY, YOU AGREE THAT: IF YOU TERMINATE THIS AGREEMENT DURING ITS INITIAL TERM, YOU WILL PAY THE COMPANY AN AMOUNT EQUAL TO (A) $1100, LESS $100 FOR EVERY THREE (3) FULL CALENDAR MONTHS DURING WHICH YOU MAINTAINED SERVICE IF YOU HAVE PREFERRED SERVICE OR (B) $770, LESS $70 FOR EACH THREE (3) FULL CALENDAR MONTHS DURING WHICH YOU MAINTAINED SERVICE IF YOU HAVE BASIC SERVICE. THIS AMOUNT IS A TERMINATION FEE AND IS AN AGREED UPON AMOUNT OF DAMAGES, NOT A PENALTY. NO TERMINATION FEE IS DUE IF YOU TERMINATE DURING ANY RENEWAL PERIOD, UNLESS YOU HAVE AGREED TO A SERVICE PACKAGE REQUIRING AN ADDITIONAL MINIMUM TERM COMMITMENT. YOU ARE NOT ENTITLED TO A CREDIT IF THE CALCULATION OF THE TERMINATION FEE RESULTS IN A NEGATIVE NUMBER. YOUR FAILURE TO MAINTAIN A BROADBAND CONNECTION COMPATIBLE WITH THE SERVICES, AS DETERMINED BY COMPANY IN ITS SOLE DISCRETION, SHALL CONSTITUTE YOUR TERMINATION OF THIS AGREEMENT.” Source: Xfinity Alarm Installation and Services Agreement. So let’s say you elect to cancel after 14 months. You will incur a termination fee of $1100 minus $100 for each full 3 calendar months that you have maintained service. In this case, that would mean that you deduct $400 from the $1100 termination fee. That means that you would have to pay an additional $700 to terminate your contract! What is even worse is that you don’t retain ownership of the equipment until after you have satisfied the 24 month contractual obligation. So you will likely have to return the equipment as well….Not a very customer friendly cancellation policy.
What is EcoSaver?
EcoSaver is the Xfinity home automation thermostat software that automatically adjusts heating and cooling settings to optimize energy management.
How good is the Xfinity Home interactive app?
The Xfinity Interactive app provides the basic ability to receive alerts and notifications and observe and monitor video and control the basic security and home automation functions on any tablet or mobile device- similar to the basic functions found in more robust interactive apps such as Total Connect, SmartConnect and Alarm.com However, the Xfinity Interactive App does NOT include some of the more advanced interactive features such as:
That are available in some of the top competitors such as FrontPoint, Protect America, Link Interactive and LiveWatch. The App is available for Android on Google Play and for Ios on ITunes. It gets just a 2.5 rating on ITunes and a 4.3 star rating on Google Play.
Compare this with 4 stars and 4.4 stars respectively for Alarm.com’s interactive app.
Comcast Xfinity Home Security vs. TWC IntelligentHome vs. AT&T Digital Life Security vs Cox Homelife
Battle of the Telecom Titans-Which is Best?
Is Bundling Your Best Bet?
When it comes to picking a home security company, it is important to select a reputable and experienced company that specializes in home and small business security.
Although these telecom providers have assembled competitive security and home automation packages, at the end of the day, they are more focused on diversifying income streams and increasing bottom line revenue than protecting your home and family.
Comcast, AT&T and Time Warner are all looking to cash in on the increased consumer demand for security and home automation. They are banking on the fact that, rather than take the time to thoroughly research home security options, many consumers will just find it more convenient to add another service to their existing bill. They offer bundled discounts which might initially appear attractive-counting on the fact that you won’t be paying attention when they hike up the bill after a few months.
You may be limited as to which of these options is available in your area, where as the DIY alternatives, such as Frontpoint Home Security, Protect America Security Systems and Link Home Security can be easily installed pretty much anywhere in the US.
While traditional security companies will try to convince you that security systems require professional installation, more than 90% of consumers have found that the installation of these pre-programmed, wireless home security systems is simple and painless…..and like the fact that they don’t have to wait days or weeks, nor do they have to allow a complete stranger into the privacy of their homes.
Comcast vs AT&T vs TWC IntelligentHome
Which Telecom Triple Play Trumps the Rest?
While Xfinity, TWC Intelligent Life and AT&T Home Security have only recently entered the home security and automation business, Comcast was first to offer security services in 2009. AT&T and TWC followed suit a couple of years later….hoping to gain market share.
AT&T and Time Warner both have a 14 day return policy, where as Xfinity extends out to 30 days. However, they still lag behind with a lower BBB rating.
Time Warner Cable IntelligentHome requires the shortest contract-just 18 months, as opposed to the 24 months required by each of the other service providers .
One advantage for AT&T Digital Life is that fact that their plans are available as a stand alone services and do not require that the security services be bundled with their broadband services.
Perhaps the deciding factor may be the fact that the Comcast program enables one to monitor and control their system easily the television on their TVX1 package. I also like the comprehensive video and home automation equipment package which is reasonably priced in their Home Secure 350 package.
Nevertheless, while they have all done a pretty good job resolving complaints once they are brought to attention of the BBB, customer satisfaction ratings with all telecom companies are a huge challenge for all of these companies-with consistently poor scores in the Subscription Television Service division (their core competency) of the American Consumer Satisfaction Index.
NOTE: Cox Homelife was recently added to the Comparison Chart, Cox was not included in the summary comparison. You can find more information on Cox Home Security Systems at: Cox Homelife Review.
Does the Comcast Xfinity Home Security Systems work with 3rd party devices?
What is Works with Xfinity Home
Xfinity Home provides a platform, called Works with Xfinity Home, in which one can seamlessly integrate a number of 3rd party home automation devices which include top brands such as:
- Kwickset Locks
- NEST Themostats
- August Smart Locks
- Lutron Caseta Wireless Light Switches and Dimmers
- Chamberlain or LiftMaster MyQ Garage Door Openers
All of these 3rd party devices can be purchased seperately from the manufacturers and controlled through the Comcast’s Xfinity Home mobile app. The systems can all be controlled through a web server or iPhones, iPads, iPods, and Android phones/tablets.
Xfinity Home – B.Y.O.E?
Can you Bring Your Own Equipment with Xfinity Home? This is certainly a common concern with homeowners who are switching from another home security company to take advantage of some of the newer technology available in a Comcast home security system.
Of course, any wireless equipment would have to be in good working order, compatible with the Xfinity Touch Screen control panel and approved by Comcast Security. Keep in mind, Xfinity Home Secure packages include a certain amount of free equipment for the initial install.
Of course the Home Secure warranty would not extend to any equipment that is not supplied as part of the Xfinity Home Security equipment package.
You may also want to consider the possible installation complications that this might create. Many of the negative online Xfinity Home Security reviews concern issues with inexperienced installation technicians.
Xfinity Home-What’s new for Comcast Home Security in 2017?
Well, for starters, Xfinity Home Security equipment has a whole new look. The equipment has a more sleek modern appearance…and some minor functional improvement, such as sliding battery doors to make changing the batteries easier.
Xfinity Home Secure
In addition, Comcast security has ditched their old Xfinity 300 and Xfinity 350 packages and has renamed their basic package…Xfinity Home Secure. This is the starter package on which the Xfinity Home Security systems is customized and built through upsells and add-ons.
xCam – Indoor/Outdoor Xfinity Camera
This Wi-Fi enabled HD camera provides a 109° field of infrared night vison. It is weather resistant making it suitable for indoor and some outdoor applications.
24/7 Xfinity Home Video Surveillance Storage
Perhaps the most significant change for Comcast Security customers is the available 24/7 video storage option. Comcast has responded to online feedback found in in Xfinity Home Security reviews by offering Xfinity Home Secure customers can now elect to pay an additional $9.95 per month to have up to 10 days worth of cloud storage. Unlike most video monitoring packages, this will provide sufficient storage for up to 10 days of around the clock surveillance video.
The cost is $9.95 per camera…for up to 4 cameras.
X1 Voice Remote- Voice Control of the Xfinity Home System
For homes that are enrolled in the X1 service, the Xfinity Home can now be controlled by the X1 remote voice control. The user can bring up video feeds on the screen via voice command and perform other basic functions such as arming and disarming the system.
So Comcast is certainly not resting on their laurels. They are taking steps to ensure that an Xfinity Home has the latest technologies.
Comcast Xfinity now offers additional options and features in the Xfinty packages and are udpating to state of the art equipment.
However…this has never really been the real problem…the question that remains is whether or not they can provide satisfactory installation and customer service.
Can Comcast provide the level of customer service found in the top rated alarm companies of 2017 that specialize in home security?
Online Xfinity Home Secure reviews from their existing customers would seem to indicate otherwise.
Time will tell…but in the meantime….
Can you get an Xfinity Home Alarm System in a rental unit?
Comcast doesn’t actually plainly declare they will not install in rental units, but, practically all security companies which offer expert installation will require home ownership. If you happen to be renting a home, you need to give them a call directly. In the event that you are approved, you will likely end up being expected to be able to present documents concerning property or home owner consent.
For anyone who is renting, you should investigate our top recommended alarms systems for renters.
Is it obligatory to get an alarm permit to operate a Xfinity Home Security system?
Strictly speaking, you wouldn’t need a permit in the event the system were not going to be professionally monitored. Having said that, as the burglar alarm is being remotely monitored, by Comcast Home Security, with the purpose of utilizing emergency response providers, quite a few local municipalities must have a permit.
Most of the time, this calls for uncomplicated registration with a city law enforcement or sheriff’s department along with a reasonable payment. You will probably be also expected to present the company name, address and phone number of Xfinity Home Security, in addition to monitoring station, in the event the two vendors happen to be different.
When permits are essential, the vast majority of towns will require a 1 time payment to register an individual’s security system, and others cities and towns request a yearly renewal as well. When it comes to towns with high burglary or false alarm rates, failure to register may bring about a refusal to respond to places which have not obtained a burglar alarm permit…although this is rather rare.
Nonetheless, you may well be responsible for some other penalties in the instance that police officers, fire or emergency medical assistance might be sent to a location with no permit operating in towns in instances where one is expected.
Regardless of whether a permit is in fact procured, a large percentage of cities will certainly assess penalties with respect to numerous false alarms. Nearly all towns have strategies set up wherein the 1st one or two dispatches do not entail fees. Subsequent to that, fines in most cases escalate from $25-50 for that first enforceable offense…to $100-200 for consequent repeat infractions.
Hence, it’s very important that Xfinity Home customers get in touch with their area police department, find what permits are necessary, acquire a detailed understanding of the local rules and make sure they go ahead and take essential basic steps in order to prevent false alarms.
Methods to help Avoid False Alarms with Xfinity Home Security
As stated earlier, false alarms caused by your Xfinity Alarm system may very well be not just an irritation (and cause a an substantial strain on your area police and emergency services departments), but it may also may wind up costing you very expensive penalties or fees.
As you may already know, the majority of dispatches are due to false alarms. Consequently, a large percentage of towns assess penalties and fees to homeowners after they go beyond a selected level of false alarms.
To protect against the possibility of this affecting you, listed here are some ideas for preventing a false alarm with your Xfinity Security system.
• Make sure that everyone is familiar with the right way to disarm the security alarm. Your alarm is going to have a master passcode, and in many cases a number of supplemental operator codes that one can program into the system. Be certain everybody knows their code along with how to disarm the burglar alarm system.
• Make certain that everyone also knows the password. In the event of an alarm, the central monitoring station is going to, in most cases, call your home first and ask for the password to make sure that that the person responding to the call is definitely an authorized party. In case there is an alarm, if the man or woman responding to the contact could not give the correct password, the authorities would be sent.
• Be certain that every door and window is completely secured before setting the system. Any doors that have been left to some degree ajar may very well be blown open while you are away and set off the alarm.
• Determine that all sensors are set up safely and securely and in the required places. Motion sensors ought to be positioned at a height of 6’ and clear of fans, heating units, fireplace and air conditioning systems.
• Take into account things which might possibly set off a motion detector. It’s not only the pets…Air conditioners might cause fluttering curtains or plants and even helium balloons – which might be carried within the your home because of air currents. Confirm they are strapped down away from motions.
• Ideally, pets should be confined to locations removed from motion sensors. When this is simply not possible, you can find “pet friendly” or “pet immune” sensors which can screen out smaller sized pets below 40, 50 even 80 lbs. Additionally, motions can be set up to provide pet alleys in which pets could move freely about. Another choice is to use glass break sensors rather than motion detectors.
• Make sure you replace batteries when needed. The majority of alarm systems use Litium Ion batteries which usually have, at the very least, a 2 year estimated life expectancy. Your Xfinity Home App will generally advise you in the event the batteries are becoming low. Typically, it will alert you should there be around 1 month of usable life.
It is wise to obtain spare batteries and keep them handy so you can switch out them immediately. Your system may also report to you in case there are any other issues with sensors. Any time you have a system error alert, do a status check to check out the sensor. Speak to your Xfinity Home customer service agent if anything appears to be not working.
Save your customer manuals/codes/passwords in a very protected selected location in which they can be checked as appropriate. Although, the ideal way to avoid false alarms is by using your system routinely and ensure everyone understands how to operate the system.
9 Added benefits of owning Xfinity Home Security, (or any of our Top Rated Home Security Systems)
Although many of us visualize a home security system as just a burglar alarm system, in fact the technological enhancements launched recently have contributed to the progression of home security towards a more comprehensive security, energy and property management system. The modern day system is actually simpler to use- while offering a huge leap in capabilities over its forerunners. Following are examples of product or service benefits that Xfinity Alarm customers might enjoy whenever they choose to invest in a security system.
Comcast Security provides you with protection that goes beyond safeguarding against break-ins.
Protect From Freezing Pipes- Have a home in a region where the temperature ranges start to drop below freezing during winter? Xfinity Home can provide low temperature detectors which can protect from the prospect of pipes freezing in the event the furnace were to fail. The system will notify you in the event the heat range dips below forty degrees.
An Xfinity alarm can provide early warning flood notifications. The Comcast Security water sensor / probe can be placed in the cellar or washing area in order to alert you of would-be a water surge troubles from pipes problems to leaky rooftops to wet or water damage basements.
Online Xfinity home security reviews indicate that that an aging population base demands extra protections regarding specialized medical emergencies. Medical alert pendants or watches can be integrated into the Comcast Alarm to let the elderly or perhaps those that have special requirements to be able to instantly summons assistance in the event of a fall or healthcare crisis. Most of these wireless panic alert buttons can typically function within about 100’ of the base unit, and let the user to speak directly with the highly trained monitoring station staff when equipped with 2 way voice communication. Family member can be immediately notified of the situation through the Xfinity Security App.
The Xfinity Home App puts you in charge…anywhere.
Finally you can easily automate temperature settings and also control the heat range of your property from anywhere in the world through the Xfinity Home App. You can even control the heating and cooling systems. Your temperature timers can be created suit your usual everyday living …and be modified on auto-pilot whenever you arm or disarm your system. Want your home cozy warm or cool when you get there home? Your Comcast Security system can be regulated manually from your smart phone with Xfinity Security App.
How would you like the capability make a cup of Joe from your bedroom keypad? Or maybe start the pot roast from the office? Well. Now it’s easy with Xfinity Home Security appliance modules that may be controlled using your Xfinity Home App.
A Comcast Security Camera helps you keep an eye on things
Although past Xfinity home security reviews indicate issues with older Comcast Security Cameras, Xfinity Home has upgraded there hardware recently, and hopefully ratings will improve. Xfinity Cameras let you check out child behavior and monitor child care remotely through the computer, tablet or mobile device- right from your Xfinity security app.
Ever wonder just what Rover actually does if you are away from the property? Comcast security cameras allow you to remotely keep an eye on and monitor whatever happens when you are out and about. Observe your pets…and even more.
Mount a motion activated exterior Comcast security camera and you’ll identify who’s knocking at the front door and can also even get an e-mail notification along with video clip any time a parcel has been delivered.
Financial Considerations of getting an Xfinity Alarm
Scale back Losses In Break In- According to the FBI , in 2012 the average loss in a domestic burglary ended up being over $2,200. Although getting an XfinityHome security system doesn’t guarantee that your house won’t be broken into…it seems reasonable to assume that damages will likely be dramatically decreased when an alarm is blaring away and the burglar know that the authorities have already been alerted. Insurance companies recognize this and that is why…
Xfinity Home Security Reviews rave about insurance savings
Insurance providers provide you with considerable savings on Homeowner’s Insurance in the event the house is secured by a supervised Comcast Home Security system. While price reductions vary from business to business as well as the scope of the coverage – popular savings are priced between 5-20% depending on the kind of security system and the level of services that happen to be provided. Be certain that the insurance company knows whether or not the system will be monitored as well as whether things such as fire, flood and freeze protection will be included in your security system. Comcast Security will provide a certificate of installation detailing the kinds of services for which your system is monitored.
Cost-effective – Most people are surprised at exactly how economical that the Xfinity home security and automation system can be. It was once common that even a basic home alarm system would most likely run you 1000s of dollars. Now Comcast Home Security and some of it’s top competitors such as – Protect America, Frontpoint and Link Home Security are making all-inclusive security and feature rich household automation systems economical for almost everyone!
A Comcast Security system offers Peace of Mind
You really can’t place a price tag on it…but, the primary benefit everybody is trying to find with regards to a home security and automation system is…Peace of Mind. They will sleep at night better knowing the household is secured …and that they have complete control of the house whether or not they are home or away.
To see just how affordable peace of mind can be.. you can contact Xfinity Home Security for a quote and then compare them with our Top Alarm Companies by clicking on the link below.
Things to ask your self before deciding on Xfinity Home.
There are a number of considerations you need to ask yourself before selecting Comcast Home Security, or any other system for that matter.
Because you’re probably committing to a minimum 2 year contract, it is recommended to take into consideration a wide range of details prior to signing any Xfinity Home Security contract.
Whether someone from Xfinity Home came knocking on your door, called you on the phone or you might be replying to another slick full page Comcast Security color ad that came in your most current bill….it is very important make sure that you have a complete knowledge of the many options available to you to help make the optimal selection you possibly can.
DIY compared to Professional Set up?
One of the first things to consider is whether you would like to install the system personally or possibly spend money on a professional installation. Until recently, systems had to be hardwired into the home. This would call for drilling and cutting openings in your walls, fishing electrical wires and complex mounting and considerable programming.
But…times have changed. In fact the Xfinity Alarm installers who professionally install the systems are generally making use of mostly wireless devices.
The technology has actually been drastically advanced in recent times to help make the products particularly user-friendly…as well as simple to install. Nevertheless, there are many Xfinity Reviews that cite issues with installation and service.
Our top rated do-it-yourself security companies have definitely streamlined the set up processes for you so as to keep it uncomplicated even for the most technologically challenged individuals.
The more desirable companies such as Link Home Security and Armorax will pre-program the entire system prior to sending it out, so that all the operator will have to do is attach the equipment and simply get in touch with them to have the system initialized. While complaints can easily be found in Xfinity home security reviews, more than 90% of homeowners discovered our best DIY alarms systems easy to set up!
Advantages of Do it yourself
• Absolutely no Installation Expense – Save 100s
• Reduce Add-on Equipment Expenses – Often nearly half
• No Waiting or Appointment time – No requirement to set time aside away from job
• Boosts System Knowledge
• Trouble-free to transfer
Advantages of Expert Set up
• Reduced Hassle
• Added Experience
While an expertly installed system from Xfinity Home may very well call for less effort, the majority agreed that the solutions offered by the top Do-it-yourself alarm system service providers were simple to install, uncomplicated saved most people a considerable amount of cash compared to a system installed by a professional from Comcast Home Security.
For those who choose Xfinity Home Security, make sure that you determine how experienced the Comcast Home installation technician is along with whether they have been background checked and are undergone drug screening. Be sure to ask Comcast Security whether or not the company is using their own employees or uses 3rd party subcontractors. Working with Xfinity Home subcontractors isn’t necessarily bad (they may also possess more past experiences compared to company technicians) However, Comcast Reviews caution customers to ensure that they ought to have gone through extensive vetting before allowing them into your your house.
Summary- Xfinity Home – Weigh ALL Your Options
When it comes to protecting your home and family- service after the fact is of paramount importance- Reputation, Industry Experience, Customer Service and Service Response should be the highest of priorities.
While it might not be quite as easy as just adding another service to an already out of control monthly bill…most folks would actually save money and be better served by on of our top rated alarm companies that has a proven track record and is focused solely on protecting your home and family.
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