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How to Cancel ADT Service – ADT Cancellation Q&As

by | Nov 9, 2020

 

ADT is the largest home security company in the country.  For the most part, the majority of their customers are satisfied with the service.  But, like any large company, they have their share of complaints and negative online reviews.  While some are service-related, the vast majority of them result when, for whatever reason,  it comes time to cancel ADT Service.

As is the case with any contractual obligation, it is important to understand the ADT cancellation policy before making a long term commitment. In this article, we’ll examine how to cancel an ADT service and what steps to take to cancel an ADT contract.

 

 

ADT Contract Facts and Features:

 

 

Standard ADT Contract

 

ADT contracts are 36 months. (except in the state of California, which is 24 months) ADT will install a basic system valued at $850 for little or no money upfront.  They recover their costs and earn a profit over time by requiring a minimum monitoring service agreement of 3 years.  After the ADT contract is satisfied, in most cases, the ADT service is provided on a month to month basis.  However, it is always advisable to closely examine the ADT cancellation terms on your contract closely, as some authorized ADT dealers may include an auto-renewal clause.

 

 

3-Day Right of Recission

 

All ADT contracts are subject to a 3-day “buyers remorse” period.  The buyer has the right to cancel an ADT contract, without penalty, within 3 business days from the date the contract is signed.

 

 

Relocation

 

It is not necessary to cancel ADT service if you relocate.  The ADT Movers policy stipulates that they will install a basic new system at the new location with a new 36 month ADT service agreement.

 

 

6 Month Service Guarantee

 

As part of the ADT Cancellation Policy, they include a 6 month service guarantee.  However, it should be noted that this is not the same as a 30 day money back guarantee, like you might find with Frontpoint or some of the other DIY security companies.  It states that customer is entitled to a full refund without penalty, IF, ADT is unable to resolve a system or service related issue within 6 months.  The terms are a bit vague, but, it applies only when ADT has been given sufficient opportunity to replace, repair or otherwise remedy the situation. If you ultimately exercise this guarantee, you will be responsible for returning the system before a refund is issued.

 

 

 

Cancelling ADT Service Contract

 

You can cancel ADT service, at any time by contacting customer care.  You are required to give 30 days notice, and your service can be terminated on the following billing period (after a full 30 days). Depending on whether or not you are required to pay any additional penalties or fees depend on how much time is left on your ADT service agreement

 

 

ADT Cancellation Fee

 

If you are still under contract, the ADT cancellation policy dictates that you are responsible for 75% of remaining balance your contract after you cancel ADT service.  For example, if you have a  $1200 balance on your ADT contract, you can buy out that contract for $900. While it may sound like a lot, there are many companies that require 90-100%.

 

 

The ADT Cancellation Process -How to Cancel ADT Service

 

The first step in to cancel ADT service is to call your ADT authorized dealer or ADT Customer Care at 800-238-2727.  They will review your contract and calculate your ADT cancellation fee.  They will go over the details and let you know if they require written notice.

 

 

 

How to Cancel  ADT Service Contract With No Fees

 

  • 3 Day Buyers Remorse Period – If you cancel within 72 hours or 3 business days, you can be released from your ADT contract without penalty.
  • Contract Escalation – ADT retains the right to increase the monitoring rate after one-year.  However…if you file a written objection to the rate increase, within 30 days of the written notice of a rate increase, ADT must either waive the increase and  honor the original rate, or release you from the ADT contract if they refuse to waive the rate increase.
  • Re-Assignment – As part of the ADT moving program, You may be able to avoid incurring an ADT cancellation fee if you are able to get the new homeowner to take over your contract.

 

 

 

Worried if the ADT Cancellation Policy will work for you?

Want to Cancel ADT Service?

Take Our Simple Quiz to find your Best Home Security Company.

 

 

Thanks for checking out our post on How to Cancel ADT Service. If you have experiences with the ADT cancellation policy or suggestions on how to cancel ADT contracts, please share your comments.

 

Common ADT Cancellation FAQs

How much does it cost to cancel my ADT account?

That depends on how much time is left on the ADT Contract. If you terminate prior to the end of the initial contract term, ADT is entitled to 75% of the remaining balance. 

Does the equipment have to be returned when you cancel an ADT account?

Although you are technically leasing the equipment, ADT does not typically require that it be returned once the account has been canceled and any early termination fees have been paid.

Why are there so many ADT cancellation complaints?

ADT has the largest customer base in the US.  Although employees and authorized dealers are required to fully disclose all major terms of the contract at the time of the sale, it is virtually impossible to avoid a certain percentage of ADT cancellation complaints.

Does my ADT contract renew automatically?

After the initial term, the ADT contract automatically renews on a month-to-month basis.

8 Comments

  1. Naushad Ali

    ADT , omg. You need some smart people to work in customer service.
    I have been on the phone for 11/2 hours just to cancel my service.
    They’re just keep transferring me to relocation about 6 times. They have been wasting my damn time. And I am still on phone waiting.
    Poorest service ever. I have been with ADT for 31 years, this is ridiculous.

    Reply
  2. Susan Rose

    I have tried canceling my contract with ADT and was told that I agreed online to continue under a loyalty program. I don’t remember doing this or if was done in error. When I called on May 4 2021 trying to cancel they told me that it would cost me 1500. to cancel the contract. In the meantime they have sent out a technician to replace a battery on an outside monitor and after three different attempts it exploded. I have been told that I can’t cancel the policy and I don’t feel safe with the equipment.

    Reply
  3. Dorothy Szabo

    Previous owner left security system in this townhouse. I would like to remove it but I do not know how. It shows a radio error and I do not like it operating. How can I turn the whole thing off.

    Reply
    • The Home Security Advisor

      Dorothy,

      Thank you for taking the time to leave comments or feedback. The Home Security Advisor is a review site. We do not sell, install, service or monitor security systems. You will have to contact ADT Security or the original service provider directly. We wish you the best and hope that you are able to get your issues resolved to your satisfaction. You may want to consider one of our Top 5 Alarm Systems for your future home security needs.

      Reply
  4. Diana p Maglish

    Wish to cancel my service No one answers the phone

    Reply
    • The Home Security Advisor

      Diana,
      Thank you for taking the time to leave comments or feedback. The Home Security Advisor is a review site. We do not sell, install, service or monitor security systems. You will have to contact ADT Security or the original service provider directly. We wish you the best and hope that you are able to get your issues resolved to your satisfaction. You may want to consider one of our Top 5 Best Home Security Systems for your future home security needs.

      Reply
  5. Deon van den Worm

    Hi, I need to cancel my ADT service as from end April 2021, due to various resons.

    Reply
    • The Home Security Advisor

      Deon,

      Thank you for taking the time to leave comments or feedback. The Home Security Advisor is a review site. We do not sell, install, service, or monitor security systems. You will have to contact ADT Security or the original service provider directly. We wish you the best and hope that you are able to get your issues resolved to your satisfaction. You may want to consider one of our Top 5 Best Security Systems for your future home security needs.

      Reply

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Last Updated on July 26, 2021 by The Home Security Advisor

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