Vivint vs ADT
Vivint vs ADT Monitored Security Review-2020
ADT Monitored Security Articles
This Vivint vs ADT Monitored Security Review pits the top professionally installed home security companies against each other.
When comparing Vivint vs ADT, we’ll examine some of the key differences that separate Vivint Alarm systems from ADT Home Security systems to make it easier for you to see which one is a better suited for you and your family.
Comparing ADT Monitored vs Vivint Security Systems
About our Side by Side Review
This is a comparative analysis of Vivint vs ADT in which we contrast these two companies in 5 separate categories. For the purposes of this review, each category counts equally.
You can access a specific category or area of interest by clicking on any of the links to the left.
In the summary section, we determine a “winner” by tallying up the individual “rounds”, but your selection may vary depending on your priorities.
ADT Monitoring vs. Vivint – 2020 Review
Reputation and Credibility – Can Vivint match ADT Monitoring?
ADT Authorized Provider – Safe Streets
ADT has been around for over 100 years and is the #1 name in home security. Safe Streets was founded in 1998 and is one of the largest Authorized Providers for ADT.
They have earned an A+ BBB rating by providing exceptional installation and service to thousands of satisfied customers.
All monitoring services are provided by ADT, which was founded 140 years ago as American District Telegraph and is the oldest and most recognized name in home security.
In comparison, Vivint is a relative newcomer to the home security business. They were founded in 1999 as APX Security and have expanded to become one of the fastest growing companies in the home security industry.
In an effort to improve their BBB rating and reduce customer complaints, they have recently introduced a more transparent pricing structure which includes equipment financing options and no contract monitoring availability.
Vivint doesn’t have the track record or name recognition that an ADT Authorized Provider has. No one does.
However….there are many who would argue that bigger isn’t necessarily better.
Nevertheless, when it comes to reputation and credibility…ADT Monitoring is far and away the #1 name in home security….and has been for a very long time.
Vivint vs. ADT Monitoring Services
Customers of both companies enjoy top notch. professional monitoring 24/7, by UL Listed, Five Diamond Certified monitoring stations.
ADT owns and operates 6 monitoring centers which handle calls from over 6 million customers. This allows calls to be routed to another central monitoring station in the event of a localized disaster in one of their monitoring centers.
Vivint Alarm System – No Monitoring Contracts Required
In regards to monitoring contracts…Vivint offers greater flexibility. They have recently launched their Flexpay program which gives prospective customers the option of purchasing the equipment outright or financing the equipment at 0% interest over 42-60 months.
With Vivint, there is no contract required on the monitoring if the equipment is purchased outright.
Vivint Prices – Simple Stand-Alone Monitoring
ADT monitored systems require a 3-year contract.
Vivint alarm monitoring rates do not require a contract, start at just $39.99 and are 100% cellular. ADT Monitoring starts a bit lower, $27.99, for landline service– but, charges significantly more for cellular service.
Cellular service is inherently more secure as it prevents the possibility of defeating the system by cutting a phone or cable line. However, the fact that ADT offers landline monitoring can be a deciding factor in rural areas where there is no cellular service.
Overall, Vivint service is more cost-effective than comparable ADT monitoring services.
Both of the companies have video surveillance available and offer 2-way voice capability.
We give the nod to Vivint in this category for their flexible contract monitoring options.
For a complete rundown of Vivint and ADT monitoring services and pricing, check out individual reviews, at :
Vivint vs ADT Monitored Customer Service – What happens after the sale?
ADT Authorized Provider-Safe Streets offers a clear advantage when it comes to service after the sale. They boast an A+ BBB rating compared to Vivint’s rather lackluster C-.
This may also be a result of a more aggressive sales approach by Vivint’s door to door sales personnel.
However, the new pricing policy creates much more transparency in the sales process…and we think that this will go a long way to eliminating customer complaints and issues moving forward. Nevertheless- the proof is in the pudding.
Don’t really on the word of the commissioned door to door sales personnel. Make sure that you contact Vivint directly, review your contract thoroughly and get it e-mailed to you before signing anything.
ADT vs Vivint Warranties
Because they are installing the system, both Vivint and ADT Authorized Provider – Safe Streets customers are only protected by the standard 3 Day Right of Recision.
However, ADT does offer a 6-month service guarantee that says any service-oriented issue will be resolved within 6 months. In the event that any service rated concerns can’t be resolved, the equipment will be removed and your money refunded. (certain restrictions apply).
When it comes to customer service….ADT has a better track record.
Equipment and Technology
ADT Monitored Home Security Equipment
ADT equipment may vary in different geographical regions. However, all equipment is manufactured by leading equipment suppliers and is provided and professionally installed by ADT Authorized Provider – Safe Streets.
ADT offers the full spectrum of home security equipment. They have basic home security systems and ADT Pulse® for more sophisticated interactive home automation.
They offer a 3-year warranty and the ADT 6 Month Service Guarantee. (certain restrictions apply)
Vivint Alarm Security Equipment
Vivint manufactures some of their equipment as well as utilizing some top of the line 2 Gig Technologies hardware. Their award-winning Vivint Sky control panel includes a 7″ full-color touchscreen display to manage more sophisticated home automation and energy management applications.
Both Companies offer some great advanced technologies to enhance their systems
ADT Monitored Security Systems have:
- ADT Pulse® Voice – Allows one to control basic functions through their ADT Pulse App with voice commands
Not to be outdone, Vivint customers also get Voice Command technology as well as the most comprehensive line-up of the latest home automation technologies in the marketplace.
Vivint Smart Home – Sky App vs ADT Pulse App
When it comes to home automation the Smartphone app often dictates the caliber of the customer experience. This is where Vivint really shines. Their Vivint Smart Home App rates a 4.6 on Google Play-compared to 3.2 for the ADT Pulse App. Vivint reviews indicate that it works seamlessly and raves about the built-in AI assistant, Sky.
Vivint Smart Drive
Vivint also offers a 1TB wi-fi hardware component, the Vivint Smart Drive which can store up to a months worth of video.
Both companies offer outstanding equipment and some very attractive advanced technologies. However, if you are looking for high-end home automation with the latest technology…Vivint is the company for you.
Price and Value
ADT Monitored vs Vivint – Who offers the Most Bang for the Buck?
Both companies offer quality, name brand equipment with similar feature sets and capabilities.
However, Vivint offers contract flexibility and 0% equipment financing which may make high-end home automation technologies more accessible to many homeowners.
ADT basic monitoring is more affordable, but is landline based…which is not as secure and cannot be controlled with a smartphone.
As one adds more interactive, home automation and video monitoring capabilities, Vivint is a more cost-effective monitoring solution.
Both Vivint and ADT Monitored Systems have some advanced services which provide some product differentiation…and that will be a matter of personal preference or priorities.
The Vivint Smart Home App with Sky control may be a deciding factor for many users.
When it comes to Price and Value…Vivint holds a slight advantage.
Vivint vs. ADT Monitored Security Review Summary
Both of these companies are among the best professionally installed home security companies that you could choose to help protect your home and family. When it comes down to choosing between an ADT Authorized Provider and Vivint it will most likely come down to whether or not you value the name recognition of ADT or want the bells and whistles of Vivint.
While they have a well-deserved reputation for being THE #1 Name in the security business, ADT Monitored Systems can’t deliver the high-end home automation experience that Vivint does.
Either is a great choice…it really depends on what is more important to you.
At the end of the day, we feel that Vivint offers a slightly better overall value for the majority of those looking for the best alarm company to help protect their homes and family.
Find out more about ADT Monitored Security
Vivint vs ADT -FAQs and Final Thoughts
ADT vs Vivint – System Design Tips
Whether you decide to go with ADT or Vivint planning on what to include and how to set up your system should include the following considerations:
- Perimeter Protection – Your 1st is perimeter protection. It is a good idea to try to discourage possible thieves with yard signs, window stickers, and, if the budget allows, visible outside cameras. From there you will want to mount sensors on all doors as well as any vulnerable windows.
- Interior Protection – An effective alarm system will also include one or more motion detectors as a second line of defense. This will detect an intruder if they get past the perimeter protection. Place them in centralized areas where an intruder might go. You might also want to include an extra keypad in the master bedroom or home office. Additionally, indoor security cameras can be positioned anywhere where one might want to record or view activity.
- Asset Protection – Many systems allow you to set up sensors as “non-reporting. Properly configured, they won’t set off the alarm, but they will notify you on your smartphone app, that an unauthorized person has accessed a protected area. Common uses might be gun cabinets, private office areas or liquor cabinets.
- Environmental Protection – Both ADT and Vivint can also be set up to monitor environmental dangers such as fire, carbon monoxide, flooding or freezing. Both companies have special sensors for each of these purposes.
- Home Automation- Security systems can serve as the primary hub to regulate lighting, cameras, heat and air conditioning, doors and garage door openers. When comparing Vivint vs ADT, Vivint has an edge when it comes to home automation.
Vivint vs ADT- Which Mobile App is better?
As security and home automation systems continue to evolve, the user experience becomes more of a consideration. Today’s home security and smart home customers are looking for the ability to manage their entire system remotely from their mobile devices.
The stabilty, intuitiveness and efficiency of the mobile App is an important consideration. When comparing Vivint vs ADT , both mobile apps were reviewed quite favorably.
Both ADT Pulse and Vivint Smart Home received 4.5 out of 5 stars on Google Play. ADT Pulse edged out the Vivint App 4.8 to 4.6 on the APP Store.
Below is a summary of some of the basic features that both perform.
7 Things ADT Pulse and Vivint Smart Home Apps Can Do.
Security systems have come along way over the past few years. Both ADT and Vivint provide a central hub that gives you the ability to control virtually any connected device that is compatible with the system.
ADT Pulse and Vivint Home Security App – Benefits
- Arm/Disarm System – Both Apps let you arm and disarm your alarm from any mobile device.
- Lock/Unlock Doors – You don’t have to place a spare key under the mat in case you forget your keys. The TADT Pulse and Vivint Smart Home will both unlock compatible door locks.
- Vivint and ADT Pulse Cameras –Allow you to record video or watch in real time- right through the app. Their Security Cameras let you oversee your pets and observe the children as they arrive home from school.
- Real-Time Alerts – Either alarm app will let you to set real-time alerts that will notify you via text or e-mail when the kids get home, there is an intrusion, fire or any event you wish to program into the system.
- Thermostat Control – Both home security and automation system apps can even serve as a home energy management hub. It allows you to control the thermostat and…
- Turn Lights On/OFF – to can ensure that you never have to walk into a dark house.
- Control Appliances – Whether you have an ADT Pulse system or a Vivint Smart Home… you can even start the coffee maker or an air conditioner from the office. You can come home to a warm cup of coffee and/or a cool house!
Vivint vs ADT Security Protocols Re: Coronavirus Pandemic
Both ADT and Vivint have responded to the Covid-19 Crisis and have clearly outlined their policies regarding how they are addressing the pandemic on their websites. Each lists what steps they are taking to meet the security needs of their customers while maintaining a safe environment for their employees.
When evaluating home security companies that professionally install their systems. it is important to consider how they handle in-home sales, service, or installation appointments.
Prior to having an ADT Security or Vivint representative or technician visit your home, expect either company’s customer service to contact you to ensure that no one in the home has been in contact with someone with Covi-19 or is experiencing flu-like symptoms.
Top alarm companies publish their policies to maintain their sales, service, and monitoring standards while ensuring the safety of both their employees and customers.
- The best home security companies now allow a large percentage of their employees to work and furnish them with secure laptops.
- The best alarm companies have multiple monitoring centers. In the event of a major outbreak, calls can be re-routed to another facility.
- Customer-facing personnel are typically issued additional cleaning supplies, face masks, goggles, and protective tools. Additionally, most home alarm companies are contacting customers before an appointment to make sure that they can accommodate a safe and healthy work environment.
- Many companies will encourage customers to reschedule if they are uncomfortable receiving sales, service, or installation personnel in their homes.
During the Covid 19 Pandemic, both Vivint and ADT meet all these criteria and closely follow CDC Guidelines while pledging to do everything possible to ensure the safety of both security company employees and customers.
Vivint vs ADT – Arming Modes
Whether you select Vivint or ADT, the system can be armed in a variety of modes to suit the situation.
OFF – Whether is an ADT or Vivint security system, even when it is not armed, many of the alerts are still active. For instance, either system will still alert you if a door or window is opened if the chime feature is selected. Life and environmental safety systems (i.e. smoke detectors and water sensors) are still active. So if a fire breaks out, your system will notify the central monitoring station.
Stay– Both ADT and Vivint home security systems, will let you arm just the doors and windows by setting the system in the “stay” mode.
Away– The away mode arms interior motion detectors as well as the windows and entrance sensors.
Instant – Vivint and ADT also both allow you to eliminate the entry delay on your security system by arming it in instant mode.
Duress – You can set up a special duress code with either the ADT or Vivint monitoring center that there is a potential hostage situation. If someone were to physically force you to disarm the system, this special code will trigger an immediate emergency response.
So, when comparing Vivint vs ADT, you can rest easy knowing either company will have plenty of options for arming your system.
Will Vivint or ADT motion sensors be triggered by my pets?
Both Vivint and ADT motion sensors disregard pets under 40 pounds. You can request pet immune sensors that can screen out pets up to 80 lbs.
In a situation where there is a larger pet that cannot be restricted from regions covered by motions, you might also cause a”pet alley”.
Your other option is to consider substituting a glass break detector for the motion sensor.
So which is best for me- an ADT Monitored System or a Vivint Home Security System?
The short answer is …it depends.
Ultimately, ADT Monitoring appeals to consumers who value experience and name recognition and are looking for professional installation.
Vivint is designed for the customer who appreciates the very latest home automation features. .
For more information on Vivint, get more details in our Vivint Review.
For more information on ADT Authorized Premier Provider,
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ADT Terms and Conditions
|ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. ADT Pulse Home Control with Video installation starts at $499. Burglary, Fire, Carbon Monoxide and Emergency Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Emergency Alert devices. Fire, Carbon Monoxide and Emergency Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from ADT Pulse Remote: $52.99 per month, ($1,907.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse Home Control with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.|