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Vivint vs ADT

 

Vivint vs ADT Monitored Security Review-2018

This Vivint vs ADT Monitored Security Review  pits the top professionally installed home security companies against each other.

When comparing Vivint vs ADT, we’ll examine some of the key differences that separate Vivint Alarm systems from ADT Home Security systems to make it easier for you to see which one is a better suited for you and your family.

Comparing ADT vs Vivint Security Systems 

About our Side by Side Review 

This is a comparative analysis of Vivint vs ADT in which we contrast these two companies in 5 separate categories. For the purposes of this review, each category counts equally.

You can access a specific category or area of interest by clicking on any of the links to the left.

In the summary section, we determine a “winner”  by tallying up the individual “rounds”, but your selection may vary depending on your priorities.

ADT vs. Vivint – 2018 Review

 

Reputation and Credibility –  Can Vivint match ADT?

 

ADT Authorized Premier Provider – Protect Your Home

 

ADT has been around for over 100 years and is the #1 name in home security. Protect Your Home was founded in 1998 and is the largest Authorized Premier Provider for ADT.

They have earned an A+ BBB rating by providing exceptional installation and service to thousands of satisfied customers.

All monitoring services are provided by ADT, which was founded 140 years ago as American District Telegraph and is the oldest and most recognized name in home security.

 

Vivint Security

 

In comparison, Vivint is a relative newcomer to the home security business. They were founded in 1999 as APX Security and have expanded to become one of the fastest growing companies in the home security industry.

In an effort to improve their BBB rating and reduce customer complaints, they have recently introduced a more transparent pricing structure which includes equipment financing options and no contract monitoring availability.

 

       

Reputation and Credibility

  • BBB Rating
  • Years in Business
  • SDM Top 100 Rank
  • Winner
   
  • A+
  • 18+
  • #1
     ADT vs Vivint Reviews - Logo
  • C-
  • 19
  • #3

 

Vivint doesn’t have the track record or name recognition that an  ADT  Authorized Premier Provider has. No one does.

However….there are many who would argue that bigger isn’t necessarily better.

Nevertheless, when it comes to reputation and credibility…ADT Monitoring is far and away the #1 name in home security….and has been for a very long time.

 

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Vivint vs. ADT Monitoring Services

 

Customers of both companies enjoy top notch. professional monitoring 24/7, by  UL Listed, Five Diamond Certified monitoring stations.

ADT owns and operates 6 monitoring centers which handle calls from over 6 million customers. This allows calls to be routed to another central monitoring station in the event of a localized disaster in one of their monitoring centers.

 

Vivint Alarm System –   No Monitoring Contracts Required

 

In regards to monitoring contracts…Vivint offers greater flexibility.  They have recently launched their Flexpay program which gives prospective customers the option of purchasing the equipment outright or financing the equipment at 0% interest over 42-60 months.

With Vivint, there is no contract required on the monitoring if the equipment is purchased outright.

 

Vivint Prices – Simple Stand-Alone Monitoring

 

ADT monitored systems require a 3-year contract.

Vivint alarm monitoring rates do not require a contract, start at just $39.99 and are 100% cellularADT Monitoring starts a bit lower, $27.99, for landline service– but, charges significantly more for cellular service.

Cellular service is inherently more secure as it prevents the possibility of defeating the system by cutting a phone or cable line. However, the fact that ADT offers landline monitoring can be a deciding factor in rural areas where there is no cellular service.

Overall, Vivint service is more cost-effective than comparable ADT monitoring services.

Both of the companies have video surveillance available and offer 2-way voice capability.

We give the nod to Vivint in this category for their flexible contract monitoring options.

 

       

Monitoring

  • Contract Term
  • Price Range
  • Redundancy
  • 100% Cellular
  • Winner
    ADT Security vs Protect America - Monitoring -ADT  Logo
  • 3 Years
  • $27.99-$58.99+
  • 6 Monitoring Stations
    Vivint vs ADT Reviews - Logo
  • 0-60 Months
  • $39.99- $49.99
  • 1 Monitoring Station

 

For a complete rundown of Vivint and ADT monitoring services and pricing, check out individual reviews, at :

ADT Monitoring Security Review

Vivint Monitoring Security Review

 

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Vivint vs ADT Customer Service – What happens after the sale?

 

ADT Authorized Premier Provider-Protect Your Home offers a clear advantage when it comes to service after the sale.  They boast an A+ BBB rating compared to Vivint’s rather lackluster C-.

This may also be a result of a more aggressive sales approach by Vivint’s door to door sales personnel.

However, the new pricing policy creates much more transparency in the sales process…and we think that this will go a long way to eliminating customer complaints and issues moving forward.  Nevertheless- the proof is in the pudding.

Don’t really on the word of the commissioned door to door sales personnel.  Make sure that you contact Vivint directly, review your contract thoroughly and get it e-mailed to you before signing anything.

ADT vs Vivint Warranties

 

Because they are installing the system, both Vivint and ADT Authorized Premier Provider – Protect Your Home customers are only protected by the standard 3 Day Right of Recision.

However,  ADT does offer a 6-month service guarantee that says any service-oriented issue will be resolved within 6 months.   In the event that any service rated concerns can’t be resolved, the equipment will be removed and your money refunded. (certain restrictions apply).

       

Customer Service

  • BBB Rating
  • Experience
  • Return Policy
  • Equipment Warranty
  • Winner
     Customer Service - ADT Logo
  • A+
  • 140+ Years
  • 3 Day RR (6 Mo. Serv.)
  • 3 Years
     ADT vs Vivint Reviews - Logo
  • C-
  • 19 Years
  • 3 Day RR
  • Lifetime

 

When it comes to customer service….ADT has a better track record.

 

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Equipment and Technology

 

ADT Monitored Home Security Equipment

 

ADT equipment may vary in different geographical regions. However, all equipment is manufactured by leading equipment suppliers and is provided and professionally installed by ADT Authorized Premier Provider – Protect Your Home.

ADY vs Vivint Review- ADT Security SystemADT offers the full spectrum of home security equipment.  They have basic home security systems and ADT Pulse® for more sophisticated interactive home automation.

They offer a 3-year warranty and the ADT 6 Month Service Guarantee. (certain restrictions apply)

Vivint Alarm Security Equipment

Vivint manufactures some of their equipment as well as utilizing some top of the line 2 Gig Technologies hardware. Their award-winning Vivint Sky control panel includes a 7″ Vivint vs ADT -Security Systemfull-color touchscreen display to manage more sophisticated home automation and energy management applications.

 

Interactive Technologies

Both Companies offer some great advanced technologies to enhance their systems

ADT Monitored Security Systems have:

  • ADT Pulse® Voice – Allows one to control basic functions through their ADT Pulse App with voice commands

 

Not to be outdone, Vivint customers also get Voice Command technology as well as the most comprehensive line-up of the latest home automation technologies in the marketplace.

 

Vivint Smart Home – Sky App vs ADT Pulse App

 

When it comes to home automation the Smartphone app often dictates the caliber of the customer experience. This is where Vivint really shines.  Their Vivint Smart Home App rates a 4.6 on Google Play-compared to 3.2 for the ADT Pulse App.  Vivint reviews indicate that it works seamlessly and raves about the built-in AI assistant, Sky.

 

Vivint Smart Drive

Vivint also offers a 1TB wi-fi hardware component, the Vivint Smart Drive which can store up to a months worth of video.

 

       

Equipment

  • 0% Equipment Financing
  • Standard Touchscreen Panel
  • App Rating
  • Advanced Home Automation
  • 24/7 Video Storage Options
    http://www.thehomesecurityadvisor.com/wp-admin/admin.php?page=go-pricing&action=edit&id=10718#
  • Winner
    ADT Pulse vs Protect America Equipment -  ADT Logo
  • 3.2 Stars
    Vivint Reviews - Logo
  • 4.6 Stars

Both companies offer outstanding equipment and some very attractive advanced technologies. However, if you are looking for high-end home automation with the latest technology…Vivint is the company for you.

 

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Price and Value

ADT vs Vivint – Who offers the Most Bang for the Buck?

 

Both companies offer quality, name brand equipment with similar feature sets and capabilities.

However, Vivint offers contract flexibility and 0% equipment financing which may make high-end home automation technologies more accessible to many homeowners.

ADT basic monitoring is more affordable, but is landline based…which is not as secure and cannot be controlled with a smartphone.

As one adds more interactive, home automation and video monitoring capabilities, Vivint is a more cost-effective monitoring solution.

Both Vivint and ADT Monitored Systems have some advanced services which provide some product differentiation…and that will be a matter of personal preference or priorities.

The Vivint Smart Home App with Sky control may be a deciding factor for many users.

 

       

Price and Value

  • Up Front Costs
  • Entry Level Monitoring
  • 0% Equipment Financing Option
  • Winner
    price and value - ADT Logo
  • $99+
  • $27.99*
    Vivint Reviews - Logo
  • $549
  • $39.99

 

When it comes to Price and Value…Vivint holds a slight advantage.

 

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Vivint  vs. ADT Monitored Security Review Summary

Both of these companies are among the best professionally installed home security companies that you could choose to help protect your home and family. When it comes down to choosing between an  ADT Authorized Premier Provider and Vivint it will most likely come down to whether or not you value the name recognition of ADT or want the bells and whistles of Vivint.

While they have a well-deserved reputation for being THE #1 Name in the security business, ADT Monitored Systems can’t deliver the high-end home automation experience that Vivint does.

Either is a great choice…it really depends on what is more important to you.

       

Comparison Summary

  • Reputation and Credibility
  • Monitoring
  • Customer Service
  • Equipment and Technology
  • Price and Value
  • Winner
    ADT Logo
     ADT vs Vivint Reviews - Logo

At the end of the day, we feel that Vivint offers a slightly better overall value for the majority of those looking for the best alarm company to help protect their homes and family.

 

Find out more about Vivint

Find out more about ADT Monitored Security

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Vivint vs. ADT Monitored Security –  Video Summary

(Coming Soon)

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Vivint vs ADT -FAQs and Final Thoughts

 

Vivint vs ADT – Arming Modes

 

Whether you select Vivint or ADT, the system can be armed in a variety of modes to suit the situation.

OFF – Whether is an ADT or Vivint security system, even when it is not armed, many of the alerts are still active.  For instance,  either system will still alert you if a door or window is opened if the chime feature is selected. Life and environmental safety systems (i.e. smoke detectors and water sensors) are still active. So if a fire breaks out, your system will notify the central monitoring station.

Stay–  Both ADT and Vivint home security systems, will let you arm just the doors and windows by setting the system in the “stay” mode.

Away–  The away mode arms interior motion detectors as well as the windows and entrance sensors.

Instant – Vivint and ADT also both allow you to eliminate the entry delay on your security system by arming it in instant mode.

Duress –  You can set up a special duress code with either the ADT or Vivint monitoring center that there is a potential hostage situation. If someone were to physically force you to disarm the system, this special code will trigger immediate emergency response.

 

So, when comparing Vivint vs ADT, you can rest easy knowing either company will have plenty of options for arming your system.

 

So which is best for me- an ADT Monitored System or a Vivint Home Security System?

 

The short answer is …it depends.

Ultimately, ADT Monitoring  appeals to consumers who value experience and name recognition and are looking for professional installation.

Vivint is designed for the customer who appreciates the very latest home automation features. .

 

For more information on Vivint, get more details in  our Vivint Review.

For more information on ADT Authorized Premier Provider,

check out our ADT  Monitored Security Review,

 

Thank you for visiting. Please feel free to leave your comments and feedback on this ADT Monitored Security vs.Vivint Security Review, below.

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* FREE Security System
*$99 charge for parts & installation with monthly monitoring services. Termination Fee Applies. For New Customers Only. (See T&Cs Below)

ADT Terms and Conditions
*$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Certain packages require approved landline phone. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Licenses: AL-17-1104, AK-35221, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, HI-CT30946, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 79853, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA22999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-C1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.

ADT Pulse
ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. ADT Pulse Home Control with Video installation starts at $499. Burglary, Fire, Carbon Monoxide and Emergency Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Emergency Alert devices. Fire, Carbon Monoxide and Emergency Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from ADT Pulse Remote: $52.99 per month, ($1,907.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse Home Control with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

Vivint vs ADT was last modified: August 27th, 2018 by Mike HSA
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