Choosing the company with the best security monitoring services
When evaluating an alarm company, there are a number of important considerations. The equipment…does it require professional installation?….price …quality…service after the sale…but perhaps the most important consideration is…Who is going to be handling the call in the event of a potentially life threatening situation? In my opinion…the caliber of security monitoring service is perhaps the most important consideration. When it comes to protecting your home and loved ones…only the best security monitoring services will do.
But how does one know which security monitoring services are the best? The answer is actually very simple- select a company that is CSAA Five Diamond Certified.
What is 5 Diamond Certified?
The Five Diamond Certification is the highest accreditation awarded to a central monitoring station by the Central Station Alarm Association or CSAA. The CSAA is a trade association which was founded in 1950 that has been instrumental in establishing industry standards and protocols as well as serving membership interests and promoting relationships within the law enforcement, insurance, fire and medical communities.
There are over 2,700 central stations in the U.S., but less than 150 have met the stringent qualifications to be awarded Five Star accreditation.
How does a company qualify for 5 Diamond Certification?
In order to be accepted into CSAA membership a monitoring stations must first be UL Listed and FM approved. To achieve compliance, one must meet very stringent requirements and be subject to ongoing inspections.
The CSAA created the Five Diamond Certification program to recognize the members who committed to achieving optimal performance and the highest industry standards. Only about 5% of the membership qualifies
To achieve this coveted rating, the central monitoring station must meet the CSAA 5 Points of Excellence:
- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Global, Intertek /ETL and UL.
- Commitment to the highest levels of customer service.
- Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.
- Commitment to raising the industry standards through CSAA membership and participation in its activities.
- Commitment to reducing false dispatches.
So, how do I know if my company is Five Diamond Certified?
Clearly, when it comes down to protecting what you care about most, you want the peace of mind of knowing that you are protected by a company that meets the highest industry standards. While I am sure that there will always be those who debate who provides the best monitoring services…most of us will rest well at night with any company that has a CSAA Five Diamond Rating.
You can check if your existing company does here…and find the latest technology with the best security monitoring services at our Top Alarm Companies…all of which offer the protection of Five Diamond certification!
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