LifeStation – Reviews, Cost, Pricing Info
LifeStation is one of the major players in medical alert systems industry. Located in Union New Jersey, they have been providing medical alert services for over 40 years.
As is the case with most medical alert companies, LifeStation systems can be divided into two categories: The first category is comprised of a less expensive home-based system that enables the user get help at the touch of a button and speak directly with agents at the monitoring center through a central console equipped with a speakerphone. The console uses either landline or cellular service.
The system is activated by depressing a help button on the console or a wireless pendant or a wristband.
The second category of LifeStation system is in form of a cellular pendant that does not utilize a console, thus allowing the user to contact the call center directly through a microphone and speaker. It is equipped with cellular service and GPS service to pinpoint the location of the emergency.
The call center has well-trained personnel who can get in touch with the family members, friends or neighbors of the medical emergency victim. They can also dispatch local emergency responders if the situation requires an immediate medical response. LifeStation is known to a have highly experienced call center personnel with a great track record of responding effectively in medical emergencies.
Introduction to LifeStation Services
One of the most noteworthy advantages of LifeStation medical alert systems is that they require no contractual agreement.
They offer four basic packages with monitoring that starts as low as $25.95.
- In Home Traditional – In-Home Coverage that requires landline service.
- In Home Plus – In-Home Coverage that does not require a landline. Uses AT&T cellular service.
- Mobile with GPS – This is designed for a more active lifestyle- affording coverage with a cellular pendant. It has a waterproof panic button, speaker-phone, automatic fall detection and GPS location capability.
- Fall Detection – Is an optional add-on feature (on home units) that detects a fall and automatically connects with the monitoring station.
All of these programs put the user in touch with the award winning LifeStation Monitoring Station when the panic button is depressed or a fall is recognized in a system that is equipped with fall detection.
LifeStation Reviews – 2019 Summary
Facts and Features
- HSA Rating - 8.7
- Years in Business - 40+
- Upfront Costs - $0
- Min. Monitoring Rate - $25.95
- Contract Length - 0
- Installation- Self
- Cancellation - 30 Day
- Equip. Warranty - Lifetime
- Return Policy - 30 Day
Life Alert Pros and Cons – Summary
- Experience – With a 40+ year track record in the medical alert device industry, they have a great deal of experience with both the product and service. LifeStation emergency response times are among the best in the industry.
- No Up Front Costs
- No Long Term Contracts
- Easy Installation – Set up is a snap.
- Redundant TMA 5 Diamond Certified Monitoring Stations – Located in Texas and New Jersey. In the event of a catastrophic regional weather event, calls can be re-routed.
- Mobile and GPS Option – For peace of mind beyond the four walls of the home.
- Fall Detection – For those emergencies when one is unable to depress the panic button for help.
- Find My Loved One –Exclusive feature to help care-givers locate the wearer at any time.
- Affordable Add Ons – Get a Lockbox, Mounted Emergency Buttons or even an extra Portable Medical Device to protect another individual in the home….all for very reasonable additional monthly fees.
- Lifetime Warranty – The medical alert device is guaranteed as long as you own the system.
- 30 Day Money Back Guarantee
- No Life-Safety Device Compatibility – The system does not have smoke or carbon monoxide capability.
- No Professional Install Option – Although the system set up is so simple, this is likely unnecessary.
LifeStation Medical Security Review
Reputation and Credibility
Established in 1977, LifeStation has been a leader in the medical alert industry for over 40 years.
LifeStation id headquartered in Union, NJ and operates two of their own fully redundant TMA 5 Diamond certified monitoring centers.
LifeStation maintains an A+ BBB rating.
LifeStation Monitoring Packages
LifeStation maintains their own UL Listed 5 Diamond certified monitoring station. This enables them to provide the highest standards of service to their medical alert customers.
Unlike spome competitors, LifeStation does NOT require a contract. Medical alert monitoring services can be canceled with 30 day notice.
Basic monitoring starts at a very reasonable $25.95 a month,if you pay annually.
It is only an additional $3.99/month to add a second person to the account.
LifeStation Monitoring Rates and Features
*Standard rates based on annual payment plan. Subject to change with out notice. Call for current discounts and promotional rates.
- 24/7 Professional Monitoring
- EZ Self Installation
- 30 Day Money Back Guarantee
- Standard Equipment
- Fall Detection
- GPS Tracking
- Find My Loved One
- Base Unit, Pendant
- Base Unit, Pendant, Cellular
- Add On
Mobile with GPS
- Mobile GPS Cellular Unit
LifeStation operators typically respond to a signal in 20 seconds. They can dispatch help and notify caregivers and family members and will stay on an open line until help arrives.
The monitoring packages include a number of important features that seperate LifeStation from much of the competion. These features include:
Automated Weekly Testing – The units are programmed to complete weekly test calls to ensure that the system is functionoing properly. If a potential problem is identified the user will will be notified.
It is also recommended that users complete a monthly test call to ensure there are no problems that the weekly test call missed and that the end user is comfortable with the system and familiar with the process.
Fall Detection – This feature comes standard on the Mobile with GPS package, and is available as an add-on for other packages. Units equipped with fall detection will detect a sudden fall and initiate an alarm call automaticall. This is a critical feature for customers who suffer from epiliepsy, seizures or are prone to fainting episodes. In a situation where the user is unable to press the panic button…this will ensure that help is on the way.
Caregiver Alerts – Caregivers can be added to an automated e-mail alert system when setting up the emergency contact list. This will keep them informed of any issues with the system, when test calls are successfully completed and, of course, in the event of a an actual emergency. This service is included without any additional cost. It does not replace a call in the event of an actual emergency.
Find My Loved One – Family members and caregivers can access GPS location of a senior user who has the Mobile with GPS service. They can text a special exclusive number that is tied into the system and retieve the location of the device without having to call in or access a special app.
LifeStation – Pricing and Equipment
LifeStation in-Home Packages
The In-Home medical system requires $0 upfront costs and includes Free Shipping.
It includes a landline Base Station with panic button and speakerphone-as well as your choice of a mobile watch or pendant .
The In-Home Plus unit comes outfitted with with an AT&T cellular communicator so that a landline is not required in the home.
Either unit is equipped with a 72-hour backup battery. The system will automatically switch over back-up power in the evnt of a power outage.
The watch and pendant are furnished with long life lithium-ion batteries which should last an average of 4 years under normal contitions.
LifeStation claims that the watch and pendant work within 650 feet of the base unit. Both are waterproof.
Additional waterproof help buttons are available for a very reasonable $2.49.
LifeStation Mobile with GPS
For additional protection for active seniors, there is the LifeStation Mobile with GPS unit that can be activated outside of the rage of the base unit and provide GPS coordinates in the event of an emergency.
LifeStation Mobile with GPS comes standard with fall detection capability. This means that the system will activate after a fall, even if the wearer is unable to depress the help button.
Home Intrusion and Fire Protection
In the event of a home invasion, depress the help button and LifeStation operators can record intruders and alert them that the authorities have been notified.
However, Life Station does not offer Smoke or Carbon Monoxide detection services.
If you are interested in life safety, home automation, intrusion AND medical safety services, you may want to check out our top home security companies.
Having over 40 years of industry experience, LifeStation offers a high level of customer service. Their agent to customer ratio ensures timely response times and their highly trained agents stay on the line until help arrives.
For an emergency call, 2 operators are used. One to stay on the line with the user and one to dispatch EMS and contact family members and caregivers.
Members can provide medical histories and personal health information which can be relayed to emergency responders to ensure optimal care on the scene.
And the system carries a lifetime maintenance warranty.
LifeStation Medical Alert Services Summary
LifeStation is one of the most experienced medical alert companies in the industry. They offer user-friendly equipment, a wide variety of services, flexible payment options, competitive rates with no upfront cost and no contracts.
They tick off almost every box on our list of medical alert system features list below…and clearly should be one of the top contenders for anyone considering a medical alert system.
Their lifetime warranty and 30 Day Money Back Guarantee eliminate equipment worries and any risk. That is why LifeStation Medical Alerts is a perrenial contender for the top position on our list of Best Medical Alert Systems.
Please feel free to offer your comments, feedback on LifeStation Reviews below.
LifeStation Reviews -Video Summary
Important Features of the Best Medical Alert Systems
It is important to understand the difference between waterproof and water resistant-especially if you plan to swim or even shower while wearing a portable medical alert device. Water resistant means that small amounts of water for relatively short durations will not harm the device. Waterproof medical alert devices offer more robust water protection and can be submerged under water for an extended period (up to a specific depth, i.e. 10 feet). If one intends to swim or wear it in the shower, be sure to understand the distinction and opt for a medical alert device which is watreproof.
GPS Mobile Tracking
Some portable medical alert devices are equipped with GPS tracking capabilities. This will enable the monitoring company to pinpoint the location of the person wearng it. Falls and medical emergencies can result in disorientation-making this feature invaluable if one is needs help away from the home. This can also be invaluable for locating one with Dementia or Alzheimers. The monitoring center can assist authorized family members or care givers by providing the exact location of one wearing the GPS equipped device.
Multiple Occupant Coverage
Top medical alert companies may have optional services available to provide coverage for the spouse or an additional occupant at the residence. This will ensure that both occupants get 24/7 protection-even when they are apart. Rather than having to set up an entirely seperat account, an additional beneficiary can be set up with a medical alert device. It may entail a modest upfront cost for the equipment and an additional monthly fee.
Mobile Cellular Coverage
The base unit of an in-home medical alert system can provide coverage that typically averages between 500-1500 feet from the base unit and the pendant device. This is usually sufficient for homebound individuals. However, active seniors may want to consider a device equipped with a cellular connection and a GPS tracking feature. This will ensure seamless coverage when one is away from the home. If GPS is included, it will enable emergency personnel to quickly locate the subject.
24/7 Emergency Response
Whether an automatic fall detection signal is triggrered or an medical alert sensor is manually acttivated, it is important that someone is able to respond 24/7 to an emergency call. The best medical alert companies have sophisticated monitoring stations staffed 24/7 with highly trained professionals that can assess the situation and dispatch help immediately, if necessary. While self-monitored sysems are helpful, it is impossible to guarantee that caregivers or family members are available around the clock, 365 days a year.
Some medical alert system companies provide professional installation and set up. However, most systems are relatively easy to self-install. Top medical alert system companies provide straight forward instructions and manuals and offer outstanding phone support to assist the end user in setting up wi-fi, notification settings , etc.
Automatic System Testing
It is important that the system is checked periodically to ensure that it is working and communicating properly when an emergency arises. Most medical alert systems can do this automatically. Automatic system testing can be set for daily, weekly, or monthly checks. It is also recommended that one perform frequent self-checks to make certain that no problems are going undetected by the automatic system.
Wall buttons are a wonderful back up to medical alert devices traditionally worn by seniors. These can be strategically placed in higher risk areas like kitchens, bathrooms, bedrooms and stairways. In some cases, wall button units may be included with basic equipment packages or they may be purchased as an accessory. This might also require additional monitoring fees.
Falls are the number one cause of injury within the home, and the elderly population are at a much higher risk than the average person to suffer from a fall. Those with vertigo, mobility issues or susceptible to frequent seizures are particularly vulnerable. They may not always be conscious and able to activate the system. A medical alert system equipped with fall detection provides an additional measure of protection by automatically sending a signal in the event of a sudden fall. The best medical alert companies will offer this feature.
Some medical alert companies will provide multi-lingual support for those persons who may not speak English as their primary language. If the family or primary caregivers do not speak fluent English, it is important that the monitoring company has translation capabilities. Be sure to inquire directly about their ability to provide specific multi-lingual support to meet your needs.
Almost all personal monitoring alert systems come with devices that are equipped with speakers that enable vocal two-way communication. this enables the user to speak directly with monitoring center personnel to get assistance. Devices without 2-way voice cabability will only have a panic button to alert the monitoring center or care-givers, but they will not be able to offer any details concerning the nature of their emergency.
Medical Alert System Lockboxes
Some medical alert companies offer lockboxes. These are coded boxes that are installed near the entrance and provide a secure place to hold a spare key. The location and code can be provided to the monitoring center. In the event of an emergency in which no one can come to the door, this information can be provided to emergency responders so that they don’t have to break down the door to gain entry.
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