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Alert 360 Reviews


Alert 360 Reviews- Rebrand of Central Security Group



Central Security Group rebranded as Alert 360 in 2018.  Was this just a facelift for the long established home security company or were there dramatic changes? 


The Verdict on Central Security Group (now Alert 360) Reviews

Alert 360 and Central Security Group Reviews - pic of gavel



Want to know what Alert 360 customers think about their Central Security Group Security Systems, check out Alert 360 Reviews.  If you already are a customer of Alert 360 (or Central Security Group), take a minute to share your experience in our section for Alert 360 Security Reviews.



Alert 360 Home Security


Despite having re-branded a few times over the years, Alert 360 still maintains an A+ BBB rating.

However, their rather limited service area combined with somewhat inconsistent dealer performance and the prospect of a 3-year monitoring agreement means that one should carefully scrutinize the contract and investigate the local dealer before making a decision.

Online Central Security Group Reviews reveal many concerns with the length of the contract and early termination fees.



Do you have Central Security Group (now Alert 360) Security Services – How do they compare?

Our  review summary and detailed editor’s reviews are followed by the customer Alert 360 Reviews and a FAQ section in which we compare Central Security Group with some of our top rated alarm companies. 

If you currently have a Central Security Group Home Security system, we hope you will share your experience with our readers below.


Potential Alert 360 customer or current Central Security Group client?


Considering securing your family utilizing an Alert 360 home alarm system?

Or perhaps you are actually a legacy Central Security Group Home Security customer investigationg  Central Security Group Reviews .

Existing customer looking for alternatives to the Alert 360 program?

The Home Security Advisor was developed to be a extensive reference to assist you in finding the best security solutions and make  informed decisions about home security …along with providing valuable tips on how to look after your property and family.

In addition to thorough research and analysis, you will discover customer testimonials, product comparisons with premier competitors, plus FAQs …as well as:

  • Strategies for reducing false alarms
  • Easy methods to reduce energy costs and minimize your insurance premiums
  • Various other benefits associated with an Alert 360 Security system

To assist you in quickly locating information on the Alert 360 Alarm System , along with some of the other most sought-after security alarm service providers,we have included a useful table of contents, with “quick jump” hyperlinks that may help you navigate straight to the particular areas that interest you most.


Alert 360 Security Reviews – Summary

Alert 360 Reviews
8.1 HSA Review
2.6 Users (1 vote)
A+ BBB Rating, 5 Diamond Monitoring, Latest Technologies
Limited Service Area, Aggressive Dealers, 3 Year Contracts with Auto-Renewal
A solid security choice if you live in the service area, and don't expect to move or relocate.
Customer Service
Price and Value


Alert 360 Reviews raising some questions?


Thinking of switching from Central Security Group?

Take Our Simple Quiz to find your Best Alert 360 Alternatives.

    Alert 360 Logo R

Facts and Features

  • HSA Rating - 8.5
  • BBB Rating - A+
  • Years in Business - 20+
  • SDM Ranking - 10
  • Equip. Man - 2Gig/Varies
  • Upfront Costs - Not Disclosed
  • Monitoring Rate - Not Disclosed
  • Contract Length - 36 mo.
  • Installation- Pro
  • Relocation - Witin Service Area Requires 3 Year Contract Extension
  • Equip. Warranty - 1 Year
  • Return Policy - NA

Quick Jump to side by side summary comparisons of Alert Security vs :

Alert 360 Security Review Sections- Click to Jump to Section

Alert 360 Home Security


Reputation and Credibility


Headquartered in Tulsa Oklahoma, Alert 360 was founded as Security by Guardian in 1973. They later rebranded as Central Security Group…and ultimately changed the name to Alert 360 in 2018.

Alert 360 has grown to become the #10 ranked home security company on the SDM Top 100, and currently protects about 300,000 homes, families and businesses They enjoy an A+ BBB rating .

There have been 211 customer complaints filed with The Better Business Bureau in the past 3 years. Online reviews are very mixed with many complaints about misrepresentation of contractual commitments and auto-renewal clauses.

They appear to have done a commendable job of addressing online customer complaints, after the fact, to mitigate the impact of negative online Alert 360 reviews. A savvy social media manager clearly understands the importance of social media reputation damage control….

Still…there are those that question why it becomes necessary to lodge complaints to gain customer satisfaction.

To address the issues, they seem to have recently implemented the use of a “No Secrets” document that highlights the important contract elements in plain terms.  


Alert 360 Monitoring


Alert 360 Security operates their own  UL Listed, Five Diamond Certified monitoring station. They offer  24/7 protection against intrusion, medical and personal safety, fire and environmental hazards and 2-way voice monitoring on select monitoring packages.

A full range of  monitoring services is offered by the Alert 360 alarm company – from basic home security over a landline to fully integrated energy management and home automation packages.  Monitoring rates are not discolsed online but likely run from abot $40-$60 for interactive monitoring.

They advertise rates starting at $15.95….but, this is doubtless a takeover rate for existing  systems.  

Alert 360 Packages




Alert 360 Sales Process


One of our major concerns is the lack of transparency of the website.  In order to get pricing, you need to reside within the service area and get a quote from a salesperson.  Depending on the situation, this may mean that it is necessary to schedule an in-home appointment.  This could be a company rep or an authorized dealer that services your location.

Some people may not be comfortable with the possibility of having to deal with aggressive salespersons or high pressure sales tactics. 

Whatever the case, make sure that you clearly understand your contractual obligations before making any decisions. 


Alert 360 Alarms – Pricing and Equipment


The home security systems are  professionally installed by Alert 360 and certified local authorized dealers. The standard equipment package for most security companies is typically a basic Control Panel with 3 door/ window sensors and a motion detector for $99 installed. Pricing is not disclosed, so that is just a guideline.

Additional equipment that can be can be purchased:Alert 360 Conrol Panel -2Gig

  • Color Touchscreen
  • Motion Sensor
  • Keyfob
  • Carbon Monoxide Detector
  • Medical Pendant
  • Heat Communicator
  • Smoke Communicator
  • Glass Break Detector
  • Micro Door/Window Sensor
  • Low Temperature Sensor
  • Pan and Tilt Camera
  • Standard Indoor Camera
  • Outdoor Camera
  • Doorbell Camera

While basic package prices are fairly competitive with other national companies, add-ons can get pricey. Pricing is often dictated by the local authorized dealer, so there can be significant differences between price quotations. 


Alert 360 Security Customer Service


Customer experience is generally positive, and Alert 360  maintains an A+ BBB rating.  However, a casual search of customer feedback on Yelp, review sites and forums reveal a significant number of customer complaints involving sale misrepresentations, 3-Year relocation contract extensions and auto renewal clauses.

One unique feature of their program is that they offer up to $1360 homeowners insurance reimbursement if the system fails to protect the home in a break in. 


Alert 360 Review Summary


Alert 350 home security systems are available in 26 states across southern and middle American ststes.  However, their company installed and serviced areas are limited TX, OK, CA, FL, MO and KS. Other areas are services by authorized dealers. 

If there is a possibilty of relocation outside of their limited service area, you should consider a recognized national provider

While Alert 360 certifies the individual dealers to help ensure a quality customer experience,  the service experience may vary significantly depending on the caliber of the independent dealer in your area. Be sure to carefully investigate the reputation of the the local dealers in your area.

Overall, Alert 360 offers quality equipment and services at competitive rates. However, their online reputation under Central Security Group is questionable.  Central Security Group reviews on Consumer Affairs reflect an average of just over 1 out of 5 stars.  

Central Security Group Ratings

To their credit, they do seem to respond once compaints have been lodged with the BBB or prominent social media and review sites…but, the fact that it came to that says something.

Make sure that you scrutinize contacts carefully, before signing on the dotted line. We recommend that you research the local dealer carefully, and explore our top alarm companies before making any long term commitment.


Customer Alert 360 Security Reviews

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Alert 360 Home Security Video Summary

(Coming Soon)


Alert 360 (previously Central Security Group) Security Systems



Control Panel- 2Gig 

Alert 360 Security offers the latest line up of 2 Gig Technologies products. Alert 360 Security Systems are professionally installed by either Alert 360 Security or an authorized dealer.


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Frequently Asked Questions


How does Alert 360 Home Security stand up to the competition?

If you reside in one of the states serviced by Alert 360/ Central Security Group and are looking for a professionally installed alternative to an ADT, Brinks or Vivint  security system, they are a good option. You can see where they stand on our Top 5 Rated Alarm Companies or in the side by side comparison summaries, below.

Alert 360 Security vs ADT  vs Vivint  vs Frontpoint vs Protect America

(Click Below to Toggle Open)

Alert 360 Security
    Alert 360 Logo R

Facts and Features

  • HSA Rating - 8.5
  • BBB Rating - A+
  • Years in Business - 20+
  • SDM Ranking - 10
  • Equip. Man - 2Gig/Varies
  • Upfront Costs - Not Disclosed
  • Monitoring Rate - Not Disclosed
  • Contract Length - 36 mo.
  • Installation- Pro
  • Relocation - Witin Service Area Requires 3 Year Contract Extension
  • Equip. Warranty - 1 Year
  • Return Policy - NA

ADT Monitored
    ADT Security Reviews - Protect Your Home Logo

Facts and Features

  • HSA Rating - 8.6
  • BBB Rating - A+
  • Years in Business - 18
  • SDM Ranking - #1
  • Equip. Man - Varies
  • Upfront Costs - $99.00+
  • Min. Monitoring Rate - $36.99
  • Contract Length - 36 mo.
  • Installation- Pro Only
  • Relocation - Available
  • Equip. Warranty - Lifetime
  • Return Policy - 3 Day

    Vivint SmartHome Reviews -Logo

Facts and Features

  • HSA Rating - 9.2
  • Awarded Best Home Automation
  • Years in Business - 20+
  • SDM Ranking - #2
  • Equip Man. - 2Gig
  • Upfront Costs - $0 - $549+
  • Min. Monitoring Rate - $39.99
  • Contract Length - 0-42+
  • Installation - Pro Only
  • Relocation - Available
  • Equipment Warranty - Lifetime
  • Return Policy - 3 Day

Protect America
    Protect America Logo

Facts and Features

  • HSA Rating - 9.6
  • BBB Rating - A
  • Years in Business - 20+
  • SDM Ranking - 15
  • Equip. Man - GE
  • Upfront Costs - $0
  • Min. Monitoring Rate - $19.99
  • Contract Length - 36 mo.
  • Installation- DIY or Pro
  • Relocation - Easy
  • Equip. Warranty - Lifetime
  • Return Policy - 14 Days

Alert 360 Home Security vs Vivint



Alert 360 Security vs.  Vivint Security


Both companies will professionally install your security system.

Vivint specializes in home security and home automation and has grown to become the 3rd largest provider in the US over the past 10 years. Vivint designs, manufactures and installs the most technologically advanced equipment on the market.

If you elect to purchase the equipment out right, Vivint even offers you competitively priced monitoring with no contract required.  

Other Vivint Benefits  

Vivint has highly trained, experienced and  background-checked technicians toprofessionally install the most reliable, state of the art equipment. They  will ensure that everything works properly and that you are completely comfortable with the operation of the system . Benefits include:

  • Standard Touchscreen Vivint Sky Control PanelVivint -Best Home Automation Trophy
  • Professional Installation
  • Superior Monitoring Features
  • Local Nationwide Service Network
  • Superior Technology – Voice Control and 2 Way Voice Communication
  • Exceptional Home Automation Compatibility
  • Nationwide Relocation Program
  • Award Winning Vivint Home App- 4.5 Star!
  • 0% Interest Flexpay Equipment Financing
  • Lifetime Equipment Warranty

  So,  if you are looking at professionally installed  home security systems, then investigate what has made Vivint a household name in security and home automation!

Get More Info on Vivint
Read our Full Vivint Review
Call For FREE Quote- 855-695-1727


Alert 360 Home Security vs ADT Monitored Security

Central Security Group (now Alert 360) vs ADT


If you are looking for a quality professionally installed home security system, an ADT monitored system should be on your comparison checklist. There is no more trusted brand  in home security than ADT.

While both companies will professionally install your security system, ADT has infinitely more experience. They have been in business over 140 years and help protect over 6 million homes and businesses across the United States.

ADT owns and operates  6 UL Listed, 5 Diamond Certified monitoring stations staffed with the most highly trained professionals in the business. This enables them to route calls to another monitoring center in the event of a natural disaster.


ADT Monitored Benefits

ADT Authorized Premier Provider – Protect Your Home has highly trained, experienced and  background-checked technicians to professionally install the most reliable, state of the art equipment. Their technicians will ensure that everything works properly and that you are completely comfortable with the operation of the system -which is monitored by ADT – the most trusted name in the industry. Benefits include:

  • FREE Security System -$850 Value*Cox Homelife Review -ADT Security Systems
  • Professional Installation
  • Superior Monitoring Redundancy- 6 Monitoring Centers
  • Local Nationwide Service Network
  • Superior Technology – Voice Control Available
  • Broad Home Automation Compatibility
  • Nationwide Relocation Program (certain restrictions apply)
  • $500 Theft Protection Guarantee (certain restrictions apply)
  • 6 Month Service Guarantee (certain restrictions apply)

*$99 charge for parts & installation with monthly monitoring services. Termination Fee Applies. For new customers only. (See T&Cs Below)

So if you are looking at professionally installed  home security systems, with a NATIONAL footprint,  you should definitely investigate what has made ADT the #1 name in the home security!


Get More Info on ADT Monitoring

Read our Full ADT Security Review

Call For FREE Quote- 888-495-9434


Get More Info on ADT Monitoring

Read our Full Review on ADT Home Security

Call For FREE Quote- 888-495-9434


Alert 360 vs Protect America



Alert Security(previously Central Security Group) vs Protect America


After looking at Central Security Group reviews, you might want to add a few home security company names for consideration.

Before getting an Alert 360 Alarm system, you might want to see what Protect America is the #1 DIY alarm system in the market.  Don’t worry, they pre-program the system before they ship it…so all you have to do is place the sensors and call in to activate.

They also make the system easy to own.  They provide:Best DIY Home Alarm-Best Home Security Companies of 2017- Best Overall Value

  • $0 Up Front Equipment Costs
  • Monitoring Rates from $19.99 /mo.
  • Locked in Monitoring rates that never go up
  • Lifetime Equipment Warranty
  •  Best Price Guarantee

So…do yourself a favor and compare Protect America and  Alert 360 Security side by side before you decide….


Get More Info on Protect America

Read our Protect America Reviews

Call For FREE Quote- 888-951-5140


Alert 360 vs Frontpoint Security

Alert 360 (previously Central Security Group) vs Frontpoint


Fronpoint Security has a reputation for having the best customer service.  After evaluating Alert 360 and Central Security Group reviews, contact the folks at Frontpoint and see how Alert 360 Home Security stands up against Frontpoint Security.

Alert 360 Security Reviews- vs Frontpoint -

Get More Info on Frontpoint Home Security Systems

Read our Full Frontpoint Security Reviews

Call For FREE Quote- 844-688-2894


What can the Alert 360 App do?

The Alert 360 APP – 7 Features


Security systems have come along way over the past few years.  Alert 360 Security Systems provide a central hub that gives you the ability to control virtually any connected device that is compatible with the system. The Alert 360 App makes the entire system interactive and can be controlled remotely through any device with internet access.


Alert 360 Security APP


Alert 360 App – Benefits


  • Arm/Disarm System – The Alert360 Security App lets you arm and disarm your alarm from any mobile device. 
  • Lock/Unlock Doors – You don’t have to place a spare key under the mat to give access to your maid.  The Alert 360 App enables you to unlock compatible door locks.
  • Alert 360 Cameras – Alert 360 Cameras allow you to record video or watch in real time- right through the app. An Alert 360 Security Camera lets you oversee your pets and observe the children as they arrive home from school. 
  • Real-Time Alerts – The Alert 360 Alarm app allows you to set real-time alerts that will notify you via text or e-mail when the kids get home, there is an intrusion, fire or any event you wish to program into the system.
  • Thermostat Control – The Alert 360 Home Security system app can even serve as a home energy management hub.  It allows you to control the thermostat and…
  • Turn Lights On/OFF – Your Alert 360 Security App can ensure that you never have to walk into a dark house.
  • Control Appliances – With an Alert 360 Security system, you can even start the coffee maker or an air conditioner from the office.  You can come home to a warm cup of coffee and/or a cool house!
Alert 360 False Alarm Prevention Tips

Avoiding false alarms with your Alert 360 / Central Security Group Security System.

Alert Security Reviews recommended False Alarm Prevention Steps

Central Security Group system false alarms could result in fines and unnecessary dispatches of first responders. While you would not be fined by Alert 360, local municipalities will likely asses penalties and fines for recurring false alarms.

The reality is that false alarms cause the majority of calls fielded by police and fire departments.  For that reason, most municipalities will fine alarm system owners whenever they go beyond a specified number of false alarms.

To prevent this, this Alert 360 review includes some ideas to avoid a false alarm with your Central Security Group system:

• Ensure that all users know how to disarm the alarm system. Your alarm system will have a master passcode, as well as secondary codes for each user. Be sure that everyone knows their code and learns how to disarm the alarm system.

• Make sure that everyone knows the password. When the monitoring center calls, they will ask for the password to ensure that the respondent is an authorized user. The authorities will be dispatched if the user can’t provide the proper password. 

• Be sure that windows and doors are firmly shut before arming the system. A door that has been left even a little bit ajar may very well be blown open in your absence and set off the alarm.

• Confirm that all sensors are set up properly. Motion detectors should be set at a height of six feet.  They should be placed clear of fans, heating elements, fireplace, and air conditioning systems.

• Take into account things that set off a motion detector. It’s not just the pets. Air-conditioning units could potentially cause fluttering draperies or plants. Even helium balloons can set off an alarm-as they might be carried throughout the home as a result of air currents. Make sure they are tied down far from motions.

• Ideally, pets should be restricted to areas away from the motion detectors. If that is not  possible, many companies offer “pet-friendly” or “pet immune” sensors which could screen out smaller pets under 40, 50 even 80 lbs.  Pet alleys can be set up with the motion detectors. Another option is to use glass break sensors rather than motions.

• Make sure that batteries are replaced when necessary.  They generally have at very least a two year estimated life expectancy. Your Alert 360 system or Alert 360 Security App will notify you whenthe batteries are getting low. 

It is a good idea to store your Alert 360 Security manuals/codes/passwords in a safe designated location in which they can be checked if required.

Keep in mind, the ideal way to avert false alarms is by using your Central Security Group system on a consistent basis and be sure that everybody is familiar with how to operate the system.


Alert 360 Alarm Considerations

Questions to consider before selecting Alert 360

There are various of important questions you need to determine before buying a system from Alert 360, or any other program. Since you are most likely getting a 3 to 5 year legally binding contract, it is important to think about a variety of details before you sign the contract.


Do it yourself as opposed to Alert 360 expert installation?

One of the primary considerations in selecting the best home security system for you is whether you wish to install the unit on your own or pay for an expert installation.

Traditionally, systems would have to be hard wired into the your home. This certainly will require drilling and cutting holes through the walls, fishing wiring and complicated mounting and extensive encoding.

Then again…times have changed. In fact the Alert 360 security systems are wireless. The equipment is amazingly simple to use…and install. Yet, Central Security Group reviews still seem to indicate customer are experiencing issues.  That is why so many homeowners are electing to set up their own DIY alarms.

The more experienced do-it-yourself alarm providers have actually drastically streamlined the set up program to be able to make it simple for even the most technically challenged individuals. The better companies pre-program the entire system prior to mailing it out, so that all the end user has got to do is mount the equipment and then get in touch with to have the system turned on.

In excess of 90% of homeowners observed our best DIY wireless house alarms systems simple to set up!

Benefits associated with Do-it-yourself

• Virtually No Set up Expenses – Help save hundreds
• Lower Add-on Components Costs – In most cases up to 50 %
• Basically no Waiting or Appointment time – No need to set time aside from job
• Greatly improves System Knowledge
• Trouble-free to Relocate

Benefits associated with Expert Setup

• Less Time and effort .
• Somewhat more Expertise

Despite the fact that an expertly installed system from Alert 360 Security  might require a bit less effort, the vast majority found that the components offered from the best do it yourself alarm system companies ended up being very easy to put in, easy to use and even ended up saving these folks a significant figure compared to a professionally installed system from  Alert 360 or the Central Security Group. 

In the event you select professional installation, you may want to consider an alternative company such as ADT Home Security.

If not, make sure that you find out how skilled your Alert 360 Security tech is. Check to see whether they have been background checked and also  undergone drug screening process. Ask whether or not the company has their own employees or just utilizes Third-party subcontractors.

Using subcontractors isn’t always bad. (they can even possess more expertise when compared with company personnel) Nonetheless, be sure they should have actually completed thorough screening before letting them into your your home.


Is an Alert 360 security system relatively easy to operate?


Alert 360 Home Security has advanced significantly in the last few years.

They utilizes modern touchscreen display user interfaces which you’ll find intuitive and prompt the end user through tasks like for example arming, disarming, bypassing particular zones etc..

Alert 360 Reviews praise the completely automated interactive smart phone apps equipped with home automation capabilities which permit you to supervise your dwelling from anywhere on the planet utilizing computer access.

Several systems are even integrating speech control capability via their own products, Google Home or Alexa. This let you perform common functions simply by providing some sort of voice instructions. Expect Guardian Security  to offer comparable services.

Though you may find Central Security Group reviews that might point to horror stories about installations, customer service or even billing issues, you’ll seldom see Alert 360 Reviews which complain that the an Alert 360 Alarm is tough to manage.


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Security Tips

Common Sense Tips for Alert 360  Customers

 Installing an Alert 360  system is a big part of protecting your home.

Here are some additional measures you can take tp help protect your safeguard your property from thieves.

1. When you’re sleeping at night, be sure to secure all windows and doors and arm your Alert 360 security system.

2. Reinforce entryways by using deadbolt locks with high quality strike plates which have a minimum of 1 “ throw.

3. Secure sliding glass doors. Place some sort of steel shaft or perhaps section of plywood in the track and mount vertical bolts. These will help you to protect against intruders from forcing the door open or raising it off the track.

4. Keep bushes surrounding doors and windows trimmed. This makes it difficult for a burglar to hide..

5. Make sure that the home is properly illuminated. Exterior motion lightsare an eggective deterrent against night time property invasions.

Security Tips for Central Security Group and Alert 360 Customers

If you have had a Central Security Group Security System for a while, and want to explore alternative options, you may want to take a look at some of our top home security systems….


Thank you for visiting! Please feel free to share our Alert 360 Security Reviews.  If you or someone you know has experience with Alert 360 or a Central Security Group System, we hope you will share that experience in our Customer Alert 360 Reviews.

Security Company Comparison Chart

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Alert 360 Reviews was last modified: September 16th, 2019 by The Home Security Advisor
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