TWC Spectrum Home Security
Do TWC Spectrum Intelligent Home Reviews reveal trouble with Spectrum Home Security (previously Time Warner Security)?
TWC Intelligent Home (now Spectrum) is the Time Warner Security and home automation solution that is being aggressively bundled with other TWC packages as part of Charter Communication’s Spectrum Security portfolio of products.
Time Warner Security reviews reveal the truth about how Time Warner Intelligent Home customers really feel about their Time Warner Home Security systems and whether or not their home automation systems live up to the hype of the so-called Intelligent Home….which, since the TWC / Spectrum merger, is now known as Spectrum Intelligent Home.
IMPORTANT UPDATE: Time Warner Spectrum Security No Longer Supported as of February 5th, 2020
In a not so unsuspected development, Charter Communications has announced it will no longer be supporting Spectrum Security Systems. An excerpt on the Spectrum Security FAQ page indicates:
“Note: We’re no longer offering Spectrum Home Security service to new customers. As of February 5, 2020, we’ll no longer support Spectrum Home Security service.“
For the BEST TWC Spectrum Security alternatives:
Note: This page will be maintained for historical reference, but all Spectrum Security pricing and package information is no longer available.
The Verdict on Time Warner Spectrum Home Security
If you have had trouble keeping up with the myriad of changes with Time Warner Security over the past few months, you are not alone. We will help you sort out the pros and cons of the Spectrum alarm system.
TWC Spectrum Security Intelligent Home
With the recent acquisition of Time Warner Cable by Charter Communications in May of 2016, the future of Time Warner Security is a question mark. Will Charter Communications scuttle the Time Warner Intelligent Home and just focus on their core competency?
Are troubled times ahead for Time Warner Spectrum Home Security?
Charter Communications has begun co-branding Time Warner Cable and Spectrum. Only time will tell how pervasive the changes will be….
Existing online Time Warner Security reviews reveal a great deal of dissatisfaction with the Time Warner IntelligentHome Security System, and the uncertainty that the future holds makes it difficult to recommend them.
TWC Intelligent Home on the way out?
While there is no word yet on Charter Communication’s long-term plans for the Spectrum Intelligent home. (Will Charter jettison the Spectrum Home Security division and just focus on their core competencies?)
If you currently have a Time Warner Security System, we encourage you to share your experience with our readers below.
If you are considering becoming a Spectrum Intelligent home customer, read on and decide if Spectrum Home Security makes sense for you….
Best Time Warner Spectrum Home Security Alternatives
It appears that a Spectrum Security Intelligent Home is no longer a part of Spectrum’s core offerings. Although they continue to support the existing customer base, they are no longer actively promoting Spectrum Home Security. We will continue to maintain this page for reference purposes for TWC Spectrum customers to leave reviews and find out more on how to cancel and what to do with spectrum security equipment.
Tired of your TWC Spectrum Home Security System?
Thinking of switching from TWC Spectrum Security Intelligent Home?
Take Our Simple Quiz to find your Best TWC Spectrum Security alternatives.
Potential TWC Spectrum Intelligent Home purchaser…. or current Spectrum Home Security user?
Contemplating securing your family by getting an Intelligent Home alarm system?…Or maybe you already are a Time Warner Security patron and are seeking to read Time Warner Security reviews, looking to find further information concerning Time Warner Home Security services….or even alternatives to the TWC Intelligent Home system.
The Home Security Advisor is intended as an effective in-depth reference to aid in your search for the facts you need to make educated selections in relation to home security and the how to protect your home and family members.
In addition to comprehensive analysis as well as summary ratings, one can find a place for real Time Warner Cable Security customer testimonials, micro side by side comparisons with leading competitors, FAQs …as well as:
- Ideas for preventing false alarms.
- Easy methods to reduce your insurance premiums
- Other benefits of purchasing an Intelligent Home system.
To assist you find out more about TWC Intelligent Home -as well as some of the other most requested security alarm providers, check out the convenient table of contents, with “quick jump” links that can assist you in navigating directly to the particular sections that happen to be most significant to you personally.
TWC Intelligent Home
Table of Contents
Spectrum Security Review
2019 Time Warner Spectrum Intelligent Home Summary
The Customer Time Warner Home Security Reviews and ratings are averaged and appear under the editor’s “HSA Reviews” score in the “Users” votes.
If you have a TWC Intelligent Home Security System (Spectrum) , please share your experience in our section for customer TWC Home Security Reviews.
Facts and Features
- HSA Rating - 7.4
- BBB Rating - A
- Years in Business - 4
- SDM Ranking - NA
- Equip. Man - Proprietary
- Upfront Costs - $99+
- Min. Monitoring Rate - $39.99
- Contract Length - 18 Months
- Installation- Pro
- Relocation - Hard
- Equip. Warranty - Lifetime
- Return Policy -14 Days
Quick Jump to side by side summary comparisons of TWC IntelligentHome vs :
TWC Spectrum IntelligentHome Review Sections- Click to Jump to Section
Spectrum Home Security
Reputation and Credibility
Time Warner Cable was formed in 1989 when Time Inc. and Warner Cable merged. They entered the home security and automation industry in 2011 and rolled out Time Warner Cable IntelligentHome security services on a national level in 2013.
The TWC Intelligent Home security program is not available as a stand-alone service, as Time Warner Cable Security is only bundling the security packages with existing services within their own customer base. With services available in 29 states, they are the second largest cable provider.
Although they have an A BBB rating, they are widely considered to have relatively poor customer service –coming in dead last in the Subscription Television Service division, scoring an abysmal 51 on the American Consumer Satisfaction Index released in 2015.
TWC Spectrum Intelligent Home – Monitoring
Time Warner Cable requires an 18-month monitoring contract with basic monitoring starting at $39.99.
It also requires a minimum of their standard Broadband service which is regularly priced at $39.99. ( as opposed to their lower priced “everyday” price of $14.99)
They operate their own UL Listed, Five Diamond Certified monitoring service. Monitoring options are limited to their own broadband internet service, with a cellular back up in the event of a failure.
Time Warner Intelligent Home packages include interactive capabilities-enabling the user to monitor and control the system remotely.
They also offer packages that include enhanced video and home automation capabilities.
Spectrum Intelligent Home – Pricing and Equipment
Spectrum Home Security Package- $99.99
Basic security package includes 2 Doors and a Motion Detector or glass break sensor.
Time Warner Home Security and Energy Package- $149.99
Security Package PLUS Smart Thermostat.
Spectrum Intelligent Home -Security and Video View Package-$149.99
Security Package PLUS Video Camera
Time Warner Intelligent Home -Security, Video View and Energy Package- $199.99
Security Package PLUS Video Camera AND Smart Thermostat
Basic equipment package pricing is included in the installation fees of the above packages.
They also offer an Upgrade Package, where they will take over an existing system- for $149. The equipment, provided by SMC, is proprietary, as opposed to a more recognized brand used by most of our top alarm companies.
Add-On equipment is also priced higher than most of our top-rated alarm companies, with additional door contacts running $70 and motion detectors are priced at $100.
In addition, because the equipment is proprietary it is not compatible with other security systems should you wish to switch to another security provider in the future.
As a matter of fact, when one scrutinizes the Intelligent Home Addendum, it clearly stated that you do not own the equipment and must return it to TWC in the event you no longer utilize their service.
“5. Your Responsibilities Regarding the Intelligent Home Equipment
- The Time Warner Cable Equipment belongs to us and must be returned to us if you cease to receive the Intelligent Home Service for any reason.”
How does Time Warner Home Security Compare?
Let’s see how TWC Intelligent Home stacks up against our top rated choice for 2018…Protect America.
- Entry Level Monitoring
- Up Front Installation Costs-Basic
- Monitoring Contract Length
- Internet Required-$$$
- Do you own equipmet?
- Rate Lock Guarantee?
- Free relocation anywhere in US?
- Lifetime Equipment Warranty?
- 15 Day Return Policy
- Best Price Guarantee
- 18 Months
- 36 Months
Clearly….other than perhaps the convenience of writing out one check, there aren’t many reasons to choose TWC Security as your home security provider. For more information on Protect America….
Call For FREE Quote- 888-951-5140
TWC Spectrum Home Security – Customer Service
Although they have an A BBB rating, TWC faces challenges in the customer service department.
Despite the fact that the Intelligent Home security program has only been available nationwide for about 2 years, internet review and forums are rife with negative reviews-centered around substandard installation, equipment issues, functionality and misinformation.
There is little evidence that the customer service associated with Intelligent Home security program will fare better than their core business- Subscription Television Service… where they most recently came in last, with a horrendous score of 51 on the American Consumer Satisfaction Index.
Spectrum Intelligent Home – Summary
The Time Warner Intelligent Home Security program offers a competitive security and home automation package on the higher end of the spectrum.
While we feel that there are much more attractive options offered by our top alarm companies, it may represent an acceptable security solution for a customer who wants the convenience of a single bill, and who has no interest in switching ISPs in the foreseeable future.
However, even an existing TWC Intelligent Home customer would be wise to check out other security options with our top alarm companies, that specialize in home security and automation, before committing to even an 18 month contract.
There are much more attractive options in the marketplace.
Please feel free to leave your experiences with TWC or comments on Time Warner Cable-Intelligent Home Review, below.
TWC Spectrum Security Customer Reviews
Be the first to leave a review.
TWC Spectrum Home Security – Video Summary
Spectrum Security System and Automation Equipment
Spectrum Security Control Panel– The TWC home alarm panel is an all in one 7″ wireless touchscreen unit that is equipped with a 24 hour battery back up. It uses broadband wi-fi as the primary means of communication with a cellular back up, in the event the power or internet is out.
It is also equipped with Zigbee communications for home automation devices and can be used as a digital photo album, to monitor cameras and access live news and weather.
It is important to note, that the In-Home Touchscreen remains the property of Time Warner Cable (now Charter Communications / Spectrum) and must be returned when the service is canceled.
TWC Spectrum Alarm Security Devices
- Door and Window Contacts– are equipped with LED status buttons that indicate when they are paired with the system.
- Motion Detectors-senses movement up to a range of about 35′.
- Glass Break Sensors – to be used in homes with larger pets and to protect areas with large amount of glass.
Spectrum Security System – Life Safety Sensors
- Smoke Detector- Combines smoke and heat detection with Zigbee communication to ensure minimal power consumption.
- Carbon Monoxide – Operates on the Zigbee platform to detect the presence of harmful levels of carbon monoxide.
Miscellaneous Time Warner Home Security Equipment
- Key Chain Remote– convenient key fob with a 60′ range to arm and disarm the system, as well as activate an audible panic alert to summons emergency assistance.
- Water Sensor– provides early warning detection of flooded basements or areas prone to burst or leaking pipes- such as in a laundry room.
Spectrum Intelligent Home Automation
- Appliance Module– plugs in directly to standard wall receptacles to control attached lamps or appliances through the system, on a computer or mobile device. Supports up to a 12-amp maximum load.
- Kwikset Door Locks– are supported by the interactive platform and can be purchased at Best Buy.
- Spectrum Security Thermostat– can be remotely managed to control temperature. Bright LED display with dual wireless inputs.
- Smart Light bulb– LG Wireless LED light bulbs can be controlled with the Intelligent home interface. Available at Best Buy.
- Smart Light Switch – GE’s Zigbee light switches are also compatible with the Time Warner Intelligent Home.
Spectrum Alarm System Security Camera
- Indoor/outdoor camera is weather resistant with IR Night vision and VGA (640 x 480 DPI). This camera is wireless but must be powered. The video camera can be set up to capture photos or 15-second clips to be sent as notification when programmed events occur within the home.
The Spectrum Security App – Feature Summary Video
Common Spectrum Home Security FAQs
Does Time Warner Spectrum offer home security?
Spectrum has not been offering home security to new customers for some time. Charter Communications stopped supporting existing Spectrum Intelligent Home customers as of February 5, 2020.
Is Time Warner Spectrum discontinuing home security?
As of February 5, 2020, Spectrum no longer supports their Spectrum Security Systems. Charter Communications has begun the decommissioning process. Existing TWC Spectrum Security customers who invested in additional “add-on” equipment could be out hundreds of dollars because TWC firmware renders the equipment useless for other systems.
What do I do with my TWC Spectrum Intelligent Home equipment?
For instructions on what to do with existing TWC Spectrum Security equipment, contact customer service at (855) 892-4444.
What are the best Spectrum Home Security Alternatives?
The best TWC Spectrum Home Security System alternatives are:
1. Frontpoint Security – Best DIY – 844-688-2894
2. ADT Security – Best Professionally Installed – 855-373-0774
3. Vivint Security – Best Home Automation – 844-610-0250
Frequently Asked Questions
How does Time Warner Home Security compare with the top competition?
While the Intelligent Home Security System would enable Time Warner customers to add home security and automation to their “Triple Play” bill, when you compare the alternatives offered by companies that specialize in home security, we feel that there are better options available.
Before committing to a long term contract, it makes sense to investigate the programs of some of our top alarm companies in side by side comparisons, below.
TWC Intelligent Home vs ADT Security vs Vivint vs Frontpoint vs
Protect America vs Link Interactive
(Click “+” Below to Toggle Open Columns and Expand)
Facts and Features
- HSA Rating - 7.4
- BBB Rating - A
- Years in Business - 4
- SDM Ranking - NA
- Equip. Man - Proprietary
- Upfront Costs - $99+
- Min. Monitoring Rate - $39.99
- Contract Length - 18 Months
- Installation- Pro
- Relocation - Hard
- Equip. Warranty - Lifetime
- Return Policy -14 Days
Facts and Features
- HSA Rating - 8.6
- BBB Rating - A+
- Years in Business - 18
- SDM Ranking - #1
- Equip. Man - Varies
- Upfront Costs - $99.00+
- Min. Monitoring Rate - $36.99
- Contract Length - 36 mo.
- Installation- Pro Only
- Relocation - Available
- Equip. Warranty - Lifetime
- Return Policy - 3 Day
Facts and Features
- HSA Rating - 7.8
- Years in Business - 30+
- Upfront Costs - $95-$198
- Min. Monitoring Rate - $49.95
- Contract Length - 36 mo.
- Installation- Pro/DIY
- Cancellation - Hard
- Equip. Warranty - Lifetime
- Return Policy - NA
Facts and Features
- HSA Rating - 8.8
- BBB Rating - A
- Years in Business - 20+
- SDM Ranking - 15
- Equip. Man - GE
- Upfront Costs - $0
- Min. Monitoring Rate - $19.99
- Contract Length - 36 mo.
- Installation- DIY or Pro
- Relocation - Easy
- Equip. Warranty - Lifetime
- Return Policy - 14 Days
Spectrum Security vs. Vivint Security
TWC Spectrum Home Security vs. Vivint Security
Although both companies will professionally install your security system, Vivint has significantly more experience. While Spectrum Home Security has been installing security systems as a sideline service for their customer base for the past 5 years, Vivint specializes in home security and home automation and has grown to become the 3rd largest provider in the US over the past 10 years. In contrast to Time Warner Security, (now Spectrum Security, a division of Charter Communications), Vivint designs, manufactures and installs the most technologically advanced equipment on the market. And unlike Time Warner Intelligent Home systems, you own the equipment in your Vivint Home Security system. If you elect to purchase the equipment outright, Vivint even offers you competitively priced monitoring with no contract required. Other Vivint Benefits Vivint has highly trained, experienced and background-checked technicians to professionally install the most reliable, state of the art equipment. They will ensure that everything works properly and that you are completely comfortable with the operation of the system. Benefits include:
- Standard Touchscreen Vivint Sky Control Panel
- Professional Installation
- Superior Monitoring Features
- Local Nationwide Service Network
- Superior Technology – Voice Control and 2 Way Voice Communication
- Exceptional Home Automation Compatibility
- Nationwide Relocation Program
- Award Winning Vivint Home App- 4.5 Star!
- 0% Interest Flexpay Equipment Financing
- Lifetime Equipment Warranty
So, if you are looking at professionally installed home security systems, before you get roped into bundling services with a company just entering the home security industry, like Time Warner Security, you should definitely check out our Time Warner Security Reviews and then investigate what has made Vivint a household name in security and home automation!
Call For FREE Quote- 844-610-0250
Time Warner Home Security vs. ADT Monitored Security
Time Warner Home Security vs. ADT Monitored Security
While both companies will professionally install your security system, ADT has infinitely more experience.
They have been in business over 140 years and help protect over 6 million homes and businesses across the United States.
Time Warner has been installing their IntellligentHome systems for less than 5 years…and the internet is rife with customer complaints regarding the quality of the installation.
In contrast to Time Warner Cable, (now Charter Communications) ADT owns and operates 6 UL Listed, 5 Diamond Certified monitoring stations staffed with the most highly trained professionals in the business. This enables them to route calls to another monitoring center in the event of a natural disaster.
ADT Monitored Benefits
ADT Authorized Premier Provider – Protect Your Home has highly trained, experienced and background-checked technicians to professionally install the most reliable, state of the art equipment.
Their technicians will ensure that everything works properly and that you are completely comfortable with the operation of the system -which is monitored by ADT – the most trusted name in the industry. Benefits include:
- FREE Security System -$850 Value*
- Professional Installation
- Superior Monitoring Redundancy- 6 Monitoring Centers
- Local Nationwide Service Network
- Superior Technology – Voice Control Available
- Broad Home Automation Compatibility
- Nationwide Relocation Program (certain restrictions apply)
- $500 Theft Protection Guarantee (certain restrictions apply)
- 6 Month Service Guarantee (certain restrictions apply)
*$99 charge for parts & installation with monthly monitoring services. Termination Fee Applies. For New Customers Only. (See T&Cs Below)
So if you are looking at professionally installed home security systems, before you get roped into bundling services with a company just entering the home security industry, you should definitely investigate what has made ADT the #1 name in the home security!
Read our Full ADT Security Review
Call For FREE Quote- 855-373-0774
Time Warner Cable Security vs. Frontpoint Security
Spectrum Home Security vs. Frontpoint Security
A Contrast in Reputations
In contrast to Frontpoint’s stellar reputation for providing an outstanding customer experience, Time Warner Cable customers have expressed a very dim view of the TWC customer experience by relegating Time Warner to the lowest rung of the Subscription Television Service division –scoring a dismal 51 on the 2015 American Consumer Satisfaction Index. These sentiments are reflected in many of the negative TWC Intelligent Home Security Reviews found online. On the other hand, the vast majority of Frontpoint Reviews reflect an extremely positive customer experience. While the Time Warner security system packages are competitively priced, their add-on sensors are roughly twice the cost of the Frontpoint sensors. Upgrading the TWC system can prove to be an expensive proposition.
Frontpoint Security Equipment Ownership
Additionally, Frontpoint security systems are comprised of high quality GE and Qolsys components, and unlike the IntelligentHome system…you OWN the equipment, which is compatible with most of the other top alarm company’s systems. The Intelligent Home components are proprietary, and the touchscreen control panel must be returned if service is discontinued. In addition, the Time Warner security system requires the customer to maintain their Standard Broadband service at $39.99…over and above the monthly monitoring rates- which START at $39.99. That’s a whopping $80/ mo.! Frontpoint Home Security monitoring starts at just $34.99 with 100% cellular monitoring…NO broadband service required.
Premium Frontpoint Monitoring Services
In addition, their premium services include such advanced monitoring features as Alarm.com’s Crash and Smash Protection and Geo Services. These services are unavailable on the Time Warner Intelligent Home system. Opt for the premium Qolsys IQ panel, and you’ll also get a 7” full color touchscreen display where you can view video displays, family photo slideshows and get weather reports and severe weather warnings. It will even capture a photo image of anyone who arms or disarms the system. So while choosing the Time Warner Cable IntelligentHome Security System might seem like a convenient security solution for TWC customers… For the BEST customer service and all around home security system, you want to talk to the folks at Frontpoint before signing on the dotted line!
Call For FREE Quote- 844-688-2894
Time Warner Intelligent Home vs. Protect America
TWC Spectrum Intelligent Home vs. Protect America
Protect America Monitoring- Half the Cost
While the IntelligentHome system requires that you maintain TWC broadband service, in addition to the monthly monitoring fee…. Protect America home security customers have their choice of landline, broadband or cellular monitoring service starting at just $19.99 a month– HALF the price of the base IntelligentHome security service…and NO expensive broadband service required!
Protect America vs TWC Spectrum Home Security Comparison
Protect America- Comprehensive Protection with $0 Up Front Costs
The TWC security system packages start at $99.99, but if you start to configure a more comprehensive system, it can easily set you back hundreds or upwards of $1000. Protect America packages include up to $1400 in FREE Equipment! The Protect America $0 upfront pricing policy makes quality home security affordable for almost everyone! Looking for the Best Value and Lowest Up Front Costs– see what Protect America can do for you!
Call For FREE Quote- 888-951-5140
Time Warner Intelligent Home vs. Link Interactive Security
Time Warner Intelligent Home vs. Link Interactive Security
Although Link Interactive may cost a bit more up front, they offer the very latest state of the art wireless systems from 2GIG Technologies. Owned by Mountain Alarm, out of Ogden, Utah, they have over 60 years’ experience providing quality home security solutions and a track record of exceeding customer expectations…with a 98% approval rating. While negative Time Warner Security reviews from unhappy IntelligentHome alarm owners are not uncommon, Link Interactive home security system owners rave about their security systems!
Link Interactive Monitoring-All the bells and Whistles..Great Low Price
But the Link Interactive story doesn’t stop there….They offer comprehensive monitoring including Crash and Smash, Geo Location, 2-Way Voice, Alarm.com Interactive Services, AND full home automation functionality for just $29.99 a month! Want video? No problem…just $5.00 more. Looking for great service,equipment and the lowest monitoring rates? Find out more about Link Interactive!
What happens with my Spectrum Security Systems if I move?
What happens if I move?
As long as you move to an area that is serviced by Time Warner, you are in luck. They will help you relocate the system at no charge (although, you will likely have to renew for another 18 months). However, if you move outside their service area, things get a bit tricky. You may be released from the contract, but you must return the equipment…and you may be stuck with equipment upgrades that you purchased that are now incompatible with other local or national home security companies. For this reason, I always recommend that you consider only name brand equipment like GE Interlogix, Honeywell, Qolsys or 2Gig which is compatible with other major home security providers.
Do I own the Spectrum Security equipment?
With Spectrum Security….do I own the equipment?
While you may retain ownership of any add-ons that are purchased separately (above package pricing), Time Warner Cable retains ownership of the control panel-even after you have satisfied the 18-month agreement is satisfied. This means that you will be billed for the replacement cost of the panel if you discontinue service if the panel is not returned in working and re-sellable condition.
How to Cancel Spectrum Home Security Contract
How to cancel Time Warner Spectrum Intelligent Home contract
Time Warner Security Contracts
Most home security companies require a 3 to 5-year monitoring contract when you sign up with the company. This is a fairly standard practice in the alarm business and Time Warner Home Security is no exception, although the contract term is a bit shorter. Once the contract is signed, the customer always has a 3 day right of rescission.
In many cases, DIY alarm companies offer a 14,30 or even 60-day return policy. However, if you are having a Spectrum Security system installed, you must act quickly to cancel the contract within 72 hours of the time the contract was signed. Once past the rescission or return period, one is typically responsible for all, or the majority of the monitoring payments for the full duration of the contract, even if one moves beyond the service area of the company.
So if you think you might be relocating, make sure that you have a clear understanding of your responsibilities to Spectrum before making a commitment.
Review terms of your Time Warner Home Security contract
Some of the other problem areas when it comes to the TWC Intelligent Home or other home security contracts are:
Escalation clauses– Many companies retain the right to increase the monitoring rate after the first year…even if the contract period is longer.
Auto-Renewal Clauses – Some contracts automatically renew on an annual, or even longer period once the initial term is completed unless the customer officially cancels the contract and meets the specified terms of cancellation.
Cancellation Terms -Often times, the contract must be terminated in writing, 30 or even 60 days prior to the end of the original contract. Make sure that you get in touch with Spectrum Security customer service and understand exactly what criteria have to be met to terminate the agreement.
Be sure to follow up with Time Warner Security
When it comes time to end your contract, make sure that you take all the necessary steps, and document all communications. We recommend that you:
- Call– and document the call with time and contact information
- Mail– Send notification by certified mail
- E-Mail– with “read “receipt
Make sure all steps are well documented and save them where they can easily be retrieved in the event there is a dispute. Also- make sure to monitor your bank account to ensure that there are no automatic debits after the agreed-upon date.
Switching to your next company
If you decide to cancel Spectrum Security, you are more likely to have a better idea what your ideal company should be like. Our short home security quiz may help you narrow down the choices.
What do I do with my TWC Spectrum Security System?
Do I need to dispose of my Spectrum Security System?
It should be mentioned that the TWC Spectrum Security equipment will continue to function as a local system. However, it will no longer be monitored or supported by Spectrum security services.
Spectrum Reviews best practices for disposal.
As part of their commitment to the environment, TWC Spectrum will accept returns of the control panel and Netgear WNR1000/2000 routers for recycling. They can be returned to the nearest TWC Spectrum office or the UPS Store, at no cost. Other components of the Spectrum Security system should be recycled responsibly.
Arming the Time Warner Intelligent Home
Spectrum Security Arming Modes on a Spectrum Home Security System
OFF – Even when your TWC Intelligent Home panel is turned off, many of the alerts are still active. Your Spectrum Home Security system will still alert you if a door or window is opened and life and environmental safety systems (i.e. water or low temperature) are still active. Consequently, if a fire breaks out or there are excessive carbon monoxide emissions present, your system will still alert the Time Warner Home Security central monitoring station.
Stay– You can arm just the perimeter protection at the doors and windows by arming your Time Warner Security system in the “stay” mode. This will enable you to move about the house freely and still have a certain level of protection.
Away– The away mode will activate any Spectrum Security System interior motion detectors as well as the doors and windows.
Instant – You can eliminate the entry delay on your Spectrum Home Security system by arming it in instant mode.
Duress – You can set up a special duress code that will notify the Time Warner Security monitoring center that there is a potential hostage situation. If someone were to physically force you to disarm the system, this special code will trigger immediate emergency response.
Spectrum Security System Arming Modes
If you are already a Spectrum Home Security customer, please feel free to share your experiences in our section for Time Warner Security reviews.
Testing your TWC Spectrum Security System
How often do I need to test my Intelligent Home system?
It is recommended that you test the Time Warner security system at least once a month. While you may not find it in your research of Time Warner Security System reviews, it is not uncommon that some people may go months or even years without testing their Time Warner Intelligent Home system. Most people don’t realize it, but, even though the system is self-supervised, it is up to the owner to test the system periodically to ensure that the Spectrum Home Security System is operating correctly.
It is especially important to check the Spectrum Security system if there is a recent change in internet or phone system.
For information on how to test your system, reach out to Intelligent Home customer support.
How does the Time Warner Security Control Panel Compare?
Things to consider when comparing a TWC Spectrum Home Security alarm panel.
Top 5 things to examine in a Time Warner Home Security System Alarm Panel
When considering a Time Waner Security Alarm System, make sure you look into the following features.
- Encryption – Not all panels have adequate encryption to protect against modern-day hackers. Encrypted Sensors make it very difficult to hack. If you are upgrading a system, that could mean having to upgrade all your sensors. Some panels, like the 2GIG GC2e, are also backward compatible with prior generations.
- Aesthetic and UI – Today’s panels should be sleeker and more modern, with capacitive touch screen controls.
- 2-Way Voice – Industry-leading panels offer 2-way voice capability that allows direct communication with the CMS when an alarm is triggered.
- Z-Wave Plus – This is a new-and-improved protocol, allowing home-automation products to have more battery power, higher functionality, longer range, and many more benefits over the original Z-Wave protocol
- Alarm App – Make sure that the security and home automation platform seamlessly integrates the entire system and enables remote management, observation, and control, from your smartphone, computer, or tablet with an internet connection. You can check Apple App Store or Google Play for ratings.
Time Warner Cable Home Security vs Amorax Security
Time Warner Cable Home Security vs Amorax Security
Our initial enthusiasm for Armorax has dropped off significantly as the company continues to show signs that it is struggling.
Drop in Armorax BBB Rating
The BBB rating has dropped off dramatically from an A(at the time of this Spectrum Home Security review)to a C+. This is indicative that the company has not responded to customer complaints-even when they are lodged with the BBB. I our secret shopping efforts, we have found that even the sales department does not pick up the phone. Inbound calls are greeted by a voice mail that instructs then to contact 911 if this is an emergency…or to stay on the line for the sales department. After 2 or 3 minutes on hold, one is finally greeted by an answering service who will take a name and number for a return call. This makes one wonder what happens if I have a l problem with my system?
Frequent Equipment Changes
Additionally, Armorax has switched manufacturers three times over the past year. They have switched from the state of the art 2 Gig line up, briefly offered the Interlogix Somon XT, and are now offering the lesser known Resolution Helix panel.
Price Increases – Armorax DIY vs Spectrum Home Security
They have also dramatically changed their monitoring rate structure three times in the past year. In online Armorax reviews, you will find that no two sites reflect the same pricing structure. They originally offered no contract programs and programs with Free equipment and monitoring rates as low as $19.99/mo. There was a significant a significant price advantage over Intelligent Home, (their one time rate of $24.99/mo. for security and full home automation was an outstanding value, when our initial reviews and comparisons with TWC Intelligent Home (Now Spectrum Intelligent Home) were conducted…but, no longer available) Their current offering costs $99.00 up front and basic monitoring starts at $34.99 and the Mobile APP is extra!
Lack of Transparency
Moreover, the total lack of online transparency does little to inspire confidence. Currently they have a one page website that offers little or no information on the company background, equipment, pricing, monitoring company and services, Mobile App, installation instructions or videos…or just about anything else that a potential customer might want to know. While the company showed great promise originally, we are no longer enthusiastic about them as a solid alternative to Spectrum Home Security. In our opinion, there are much better alternatives, such as Vivint (if you prefer professional installation) or Protect America and Frontpoint DIY alarms .
Armorax DIY or TWC Security Professional Install?
Like all the telecom companies, Time Warner Cable tries to convince that you will save money by bundling your home security system with the rest of their services. They offer professional installation for $99-$199. When you find out t just how simple DIY alarm installations you’ll want to pocket that $200 bucks and you will be amazed at how much more you can save when you find out how much less “unbundled” cellular security and home automation can be.
Time Warner Cable IntelligentHome Alarms are professionally installed, but that is not necessarily a good thing. It really depends on how good the installer you get is. Just because they can install cable doesn’t necessarily make them a professional alarm installer. In addition to hardware and software issues, online TWC Security reviews often express disappointment and frustrations with poorly trained or inexperienced installers.
There was a time when home security systems required professional installation . Security systems used to be complicated and require drilling holes, fishing wires and programming systems. Today, modern wireless technologies have evolved to the point where installing a security system from a reputable DIY Alarm Company means mounting a few sensors and calling in to activate the system. Armorax pre-programs and configures the system before shipping it out…so installation is a snap. Consequently, over 90% of DIY alarm customers found the system “easy to install”.
Armorax has a similar BBB Rating They are fully accredited with the BBB , and have complied an impressive 88% positive reviews on the BBB reviews page. This translates to a 4.67 out of 5 stars! On the other hand Time Warner Cable is one of the most maligned companies in the country. Changing the name to Spectrum, under Charter Communication doesn’t erase that. They came in dead last, scoring a 51 on the American Consumer Satisfaction Rating in 2015. In comparison, they received 93% negative reviews from customers on the BBB ratings page.
Armorax believes in keeping it simple. Offer the best for less. Their pricing structure crushes the competition. The standard Armorax Blackbox system is a top of the line 2Gig Technologies GC2, and it is FREE with a 36 month monitoring agreement! Armorax add on sensors are roughly half the price of professionally installed components. See how much you can save on add ons by calling 866-355-0640. Unlike TWC Security, you are not purchasing proprietary equipment with an Armorax security system….and you actually own ALL the equipment. Time Warner Cable retains ownership of the control panel. Time Warner Cable retains ownership of the control panel-which must be returned when the service is terminated. Any add optional equipment you purchase is not likely compatible with most major security companies. That means that you will have to start fresh and purchase new equipment when you switch providers. But, the monthly monitoring rate is where Armorax really outshines the competition. Armorax Cellular Monitoring, with full Alarm.com services is just $24.95! And that is not bare boned monitoring it includes:
- Interactive Service- Arm/Disarm/Notifications and Alerts
- Comprehensive Home Automation
- Video Surveillance Monitoring/Management
- Crash and Smash
- Geo Services….and more.
All for $24.95/mo.
And that is NOT an introductory price. That includes a Rate Lock Guarrantee!
With IntelligentHome Security System, you will be required to pay $99.00- $199.00 up front for installation. If you wish to add to the standard equipment packages, additional sensors can get pretty expensive . This can drive the costs up hundreds or even thousands of dollars. Unfortunately, the equipment is also proprietary to their system, and you will likely have buy new equipment with another security service provider. After any introductory discounts…Intelligent Home monitoring rates range start at $39.95. Armorax rates are locked in at $24.95/mo…..and you own ALL the equipment once you have satisfied the 36 month agreement. Do with it as you please..but, you can lock in that rate as long as you remain a customer. For $24.95 a month….who wouldn’t?
Armorax recognized as Top DIY Alarm Company
With a comprehensive interactive cellular monitoring rate of just $24.95/mo., Armorax is taking the alarm industry by storm. And they don’t stop there. They combine low,low monitoring rates with the top of the line, 2 Gig Technologies Go! Control system! In recognition of superior value, Armorx received our Silver Award as one of the TOP Home Security Companies of 2017. While the telecom companies all try to convince you that you will save by bundling their services, after the first year, the honeymoon is over. Let’s take a look at those alleged bundling savings…
Is IntelligenHome intelligent financially?
In addition to up to $200 in installation fees, IntelligentHome monitoring rates start at about 60% higher than Armorax. You can easily spend more than double the Armorax rate with a comprehensive TWC Security and Home Automation System. Bundling…schmundling. You save hundreds of dollars a year with Armorax. IntelligentHome Security Systems require an upfront installation fee of up to $200, and charge higher monitoring rates for packages that require additional services. Ultimately TWC Security ends up costing more than twice as much per month on more comprehensive packages.
TWC monitoring includes a full portfolio of security and home automation services which utilize their proprietary app for interactive services. Armorax uses award winning Interactive Platform is provided by Alarm.com. It is by far the most stable and feature rich interactive platform and includes:
- Smash and Crash Protection– alerts the central station of an intrusion- even if the system is destroyed
- Geo Fencing– uses GPS location on your cell phone to automatically control security and home automation functions
- Power Outage Notification – if there is loss of power, the system sends you an alert
These features are showcased by the Armorax Blackbox which features a premium touchscreen 2Gig GC2 control panel which can display local weather 5 day forecasts and provide severe weather warnings in an emergency. The GC2 is equipped with an integrated Z-Wave communication module which enables comprehensive home automation and management capability of virtually any Z-Wave compatible device! There is a nominal fee of just $49.95 to upgrade to the GC3, which gives you additional features and capabilities and a full 7″ touchscreen display.
Armorax provides top of the line, DIY security and home automation products with rock bottom cellular monitoring rates that include Alarm.com services. With a FREE premium system and full featured monitoring services for $24.95/mo, Armorax blows away any bundled telecom company rates.
Read our Full Armorax Blackbox Review
Call For FREE Quote- 866-355-0640
Does Time Warner Security require Spectrum ISP connection?
Time Warner Intelligent Home Security ISP Requirements
Charter Communications has merged Time Warner Security Services and is still supporting Spectrum Home Security systems-even though they are no longer aggressively pursuing new customers.
Those with TWC Intelligent home systems might wish to retain their existing Spectrum Security systems…and pursue other options for cable, phone and internet services. Previously, TWC Intelligent Home customers were lead to believe this was not possible.
However, it would appear that this is not the case….and if you are happy with your Spectrum Security system, you may indeed maintain the Time Warner Security service and switch out the other Spectrum services.
The following customer review was written by a former Spectrum employee who owns a TWC Intelligent Hom. It first appeared on The Home Alarm Report.
Spectrum/TWC/Charter Internet is NOT required.
When I called Charter to cancel the rest of my services, they told me that my “Intelligent Home” would not work on another ISP. However….when I told them it has been working just fine on AT&T’s fiber for more than 6 months, they begrudgingly told me “Yes, it will work just fine on any other ISP…..”
So, fast-forward about 1 yr. The only service I have from TWC/Charter/Spectrum is their “Time Warner Intelligent Home” Security Offering…and it has performed flawlessly ever since.
Disclosure: TWC/Charter DID use to require a separate cable-modem for the system to work properly. However, since about 2012, they no longer have this requirement. Instead of a cable modem, they provide you with a very “locked-down” Netgear Router. As long as that router can reach the internet, you’re good to go. (Additionally, you’ve got the GSM Cellular back-up as well…)
So….in conclusion, if you can get a good deal on install as I did, then you only need to worry about the $39.99/month monitoring. Because, again, you DO NOT NEED TWC/Charter/Spectrum Internet in order for the system to work, 100%. They may TELL you that you do…..but that is incorrect info. Believe me, I know, I worked for TWC/Charter/Spectrum for over 10yrs.
What should Time Warner Home Security customers do about the recent data breach?
Do Time Warner Security customers need to worry about Amazon data breach?
While recent headlines reported millions of records of legacy Time Warner Cable customers had been found which were unprotected on an Amazon server, it would appear that potential risks for TWC Intelligent Home owners can be relatively easily mitigated. A statement released by Charter communications, which controls Spectrum Security, suggests that Time Warner Home Security customers and all others using the MyTWC App change their user names and passwords to minimize the risk of exposure and ensure customer privacy.
The Time Warner Spectrum Security App
7 Things the TWC Spectrum Security App Can Do.
Security systems have come along way over the past few years. TWC Spectrum Home Security provides a central hub that gives you the ability to control virtually any connected device that is compatible with the system.
TWC Spectrum Security App – Benefits
- Arm/Disarm System – The Spectrum Alarm Security App lets you arm and disarm your alarm from any mobile device.
- Lock/Unlock Doors – You don’t have to place a spare key under the mat to give access to your maid. The TWC Spectrum Intelligent Home Security App enables you to unlock compatible door locks.
- TWC Spectrum Cameras – Spectrum Home Security Compatible Cameras allow you to record video or watch in real time- right through the app. A Spectrum Security Camera lets you oversee your pets and observe the children as they arrive home from school.
- Real-Time Alerts – The Spectrum Alarm app allows you to set real-time alerts that will notify you via text or e-mail when the kids get home, there is an intrusion, fire or any event you wish to program into the system.
- Thermostat Control – The Spectrum Home Security system app can even serve as a home energy management hub. It allows you to control the thermostat and…
- Turn Lights On/OFF – Your TWC Spectrum Security Security App can ensure that you never have to walk into a dark house.
- Control Appliances – With a Spectrum Security system, you can even start the coffee maker or an air conditioner from the office. You can come home to a warm cup of coffee and/or a cool house!
Do I need a landline for Spectrum Home Security monitoring?
Intelligent Home Monitoring Options
A Spectrum Security system does not require a landline for monitoring. From a security standpoint, cellular monitoring is the preferred method for monitoring an Intelligent Home security system. There are no phone or cable wires that can be cut to compromise the transmission of a signal to the Time Warner Home Security monitoring station. While some Spectrum Security reviews might complain about the additional expense of a cellular connection, the owners of many Intelligent Home systems are saving money by eliminating the landline completely. A Spectrum Home Security system utilizes the cable connection as the primary means of communication, with cellular backup.
Does Spectrum Security work with Alexa?
Does Alexa work with Spectrum Security?
Spectrum Security is no longer supported by Charter Communications.
While most telecoms offer voice control for their security and entertainment services, it was not available with Spectrum Home Security, nor is it available with their current entertainment line-up.
How do I design a Spectrum Intelligent Home?
Designing your Intelligent Home with the TWC Spectrum Security System
Perimeter Protection – The first line of defense in your Spectrum Home Security system is perimeter protection. A Spectrum Intelligent Home should start with deterring potential intruders with yard signs, window stickers and outdoor cameras. In addition, doors should have solid locks and be contacted along any vulnerable floor windows.
Interior Protection- If entry is gained, there should be a second line of defense. TWC Spectrum motion detectors can be placed strategically in high value areas or hallways through which an intruder would pass. Additional keypads or panic buttons can be placed in key areas like a bedroom or office. Indoor Spectrum Security cameras can be set up to monitor any part of the home.
Asset protection- Spectrum Intelligent Home Contacts can also be placed to protect areas of special concern such as gun cabinets or offices to protect high value assets. In some cases, you might want to set up sensors so that, if they are tripped, they will only notify you through your TWC Spectrum App, without setting off the alarm.
Environmental Protection – The Spectrum Alarm System can also be set up to detect environmental hazards such as fire, carbon monoxide, flooding or freezing. There are special Spectrum Home Security sensors for each of these applications.
Home Automation- Spectrum Security systems can serve as the central hub to control lighting, cameras, heat and air conditioning, doors and garage door openers. The TWC Spectrum Home Security System can be set up so you can control almost any home automation function remotely on the Spectrum Security App.
Spectrum Intelligent Home Equipment Pricing
What are the Spectrum Home Security Prices for add-ons?
While Charter Communications is no longer actively marketing the Spectrum Intelligent Home program to new customers, existing customers can add-on components to their current systems.
However, because the future of the Intelligent Home is unclear, we would suggest that it may make more sense to look at alternative programs such as Protect America, Frontpoint or Vivint before investing in additional equipment.
Time Warner Cable Security Add-Ons:
- Smoke Detector – $80
- Carbon Monoxide Detector – $85
- Glass Break Detector – $125
- Door/Window Sensor – $40
- Motion Detector – $75
- Flood Detector – $60
- Spectrum Security Cameras -Indoor – $110
- Key FOB – $60
- Wireless Keypad – $80
- Thermostat – $110
- Lamp/Appliance Adapter – $50
These prices do not reflect any installation or service call charges.
Can I use sensors to protect a gun cabinet with Intelligent Home?
Special Uses for TWC Spectrum Security Sensors
Standard door or window sensors can be used in a variety of ways to make your Time Warner Intelligent Home more secure.
Your door sensors can be placed in a non-reporting mode, if you don’t want the alarm to be activated. The siren won’t go off, and no signal will be sent to Spectrum Security, but you will recieve a notification on your IntelligentHome App when the sensor is triggered. Then you can check things out on your Time Warner Security Camera.
Some non-reporting uses might be:
Gun Cabinet – Protecting your weapons from unauthorized or unsupervised use will help prevent tragedy. In addition to locking your gun cabinet, with your Spectrum security system, you can add a second layer of protection by mounting a sensor on the door. This will send a text or e-mail alert if it is accessed.
Medicine and Liquor Cabinets- Your liquor and medicine cabinets can be monitored as well. With TWC Intelligent Home systems, you may even be able to set up a medicine cabinet to alert you if it has not been opened within a certain time period. This can serve as a reminder to take critical medications on time.
Hazardous Materials- Want to go the extra mile in childproofing your home. Place a contact on any cabinet within a child’s reach that might contain harmful or toxic materials. It can be set to sound the chime feature on your security system, without actually setting off any Time Warner alarms.
Tool Shed- If the tool shed is located within the range of the hub of you Spectrum Home security system, a sensor can be placed on the door of your tool shed as well. However, keep in mind that the elements can affect the sensors. You may need to look into heavy duty outdoor sensors.
Mailbox- Want a heads up that the mail has been delivered? TWC Intelligent Home Sensors could be placed on the mailbox to let you know.
Pool Gate – For families with young children, having a pool can also be cause for concern. Time Warner Alarms can help you keep track of anyone who opens your pool gate with a magnetic sensor. Call Spectrum Security customer care to see what sensors are best suited to your type/style of gate.
Outdoor applications may not be available in some areas. Mounting on certain surfaces can be problematic. Also, the proximity to the main hub of Spectrum Home security system may be too far for a good signal.
Additionally, the weather conditions in your region of the country may be too extreme for basic sensors. There are, however, special weatherproof sensors that may be available for your application.
Contact the Time Warner Security customer service department for recommendations for the ideal solution to your application.
Unique Sensor Applications For Spectrum Security – Infographic
If you are a current Spectrum Intelligent Home Security subscriber, share your experiences in our area for TWC Security reviews.
Does a Spectrum Alarm System require a permit?
Do I need an alarm permit to install a TWC Spectrum Home Security system?
Strictly speaking, you do not need a permit if the system is not going to be professionally monitored. However, because a TWC IntelligentHome alarm system is being remotely monitored with the intent of utilizing emergency response services, many local municipalities will require a permit. In most cases, this involves basic registration with your local police or sheriff’s department and a nominal fee. You will likely also be required to provide the name, address, and phone number of Time Warner Security, as well as the monitoring station if the two companies are different.
Where permits are required, most municipalities will require a one-time fee to register your system, although some cities require an annual renewal as well. In municipalities with high crime and false alarm rates, failure to register your TWC Intelligent Home system can result in a refusal to respond to locations that do not have an alarm permit…although this is fairly rare. However, you may be subject to additional fines if police, fire, or emergency medical services are dispatched to a location without a permit in municipalities where one is required.
Even when a permit is obtained, most communities will assess fines for multiple false alarms. Most communities have policies in place in which the first 1 or 2 dispatches do not involve fines. After that fines typically escalate from $25-50 for the first enforceable offense…to $100-200 for subsequent repeat offenses. Consequently, it is very important that alarm system owners contact their local police department, find out what permits are required, get a full understanding of the local policy and make sure they take the necessary steps to prevent false alarms.
Tips for customizing a TWC Spectrum Intelligent Home
Tips for a Time Warner Spectrum Home Security System Customization.
Before deciding on how to best customize a Time Warner Spectrum alarm system, make sure that they can provide the equipment you require for a fully customized and cost-effective system. To get the most value for your Time Warner Spectrum Intelligent Home, make sure the system you choose has the versatility and can accommodate the multi-function components described below.
Tips for Customizing a TWC Spectrum Security System
1 The best home security companies oﬀer a full line of “take-over” devices that allow you to upgrade your current security equipment to the most advanced system available. If you are upgrading a system with a fair amount of existing equipment, this is an important consideration.
2 Top alarm companies offer multiple specialized sensor options for your doors and windows include recessed, plunger, and bypass – providing custom solutions for nearly any installation scenario.
3 It is optimal to be able to open and close your garage door with the same keyfob you use for your Time Warner Spectrum alarm system. You can also control it with a smartphone thanks to Z-wave products that interface with most garage door brands.
4 Protect your home from frozen and broken water pipes and furnace and air conditioning failure with this multi-purpose sensor. Check to see if TWC Spectrum multi-function sensors are available with your system.
5 Triple-duty detectors can activate your alarm system when it senses smoke and high and low temperatures.
What are some of the popular features of Time Warner Security?
10 Potential benefits of owning a TWC Spectrum Intelligent Home, (or one of the Top Rated Alarm Systems)
Following is just a partial list of some of the more popular benefits and features that Intelligent Home consumers will love if they opt to acquire wireless Time Warner Security and home automation system.
Time Warner Intelligent Home adds convenience
Time Warner Home Security Reviews indicate that home automation is a big reason why customers get Time Warner Security. Spectrum Home Security systems help customers:
- Manage Temperature – Finally, you’ll be able to manage temperatures and control the heat range in your home everywhere you go that has internet access. The Time Warner Cable Intelligent Home enables you to remotely control temperature timers and set them up to fit your usual way of living …and even put them on auto-pilot any time you arm or disarm your system. Looking to have the house cozy warm or cool when you get there home? Your TWC Intelligent Home security system can be modified manually from your smartphone with the Intelligent Home App.
The Intelligent Home App gives the power to remotely:
- Control Lighting- Arrange equipment and lighting to turn on routinely when you rise in the Morning …and shut off as soon as you set the alarm system during the night time. You will have complete control right through your Charter home security system
- Control Appliances – Could you believe TWC Security gives you the capability to make a cup of joe from your own bedside keypad? Or maybe get started on the pot roast from the office? Well. Nowadays you can with Intelligent Home appliance modules which can be controlled via your interactive home security system.
- Unlock Doors Remotely – Now you don’t need to supply an extra key to the dog walker or even the plumbing service coming to fix that leaking faucet. You can open the entrance when they show up …and secure back up again whenever they leave. No more missing keys or replacing locks every time a roommate leaves. Access is easily restricted on the Time Warner Cable Intelligent Home App that comes free with your TWC Intelligent Home.
Observe and Monitor with a TWC Spectrum Camera
A Time Warner Security Camera will enable you to:
- Monitor Child Care- A camera can be easily added to your TWC Intelligent home to enable you to keep an eye on child behavior and monitor the children’s nursery from another location on your computer, tablet, or mobile device- through your Intelligent Home App.
- Keep track of Pets- Ever wonder what Daisy actually does while you are away from your property? A Time Warner Camera lets you remotely view exactly what transpires while you are away. Monitor your pets…and much more.
- Confirm Package Delivery- Install an external Time Warner security camera and you’ll find out if a package has been delivered and see who’s knocking on the front door. WithSpectrum Home security you can even get an e-mail alert along with a video clip any time a bundle happens to be delivered. With TWC Intelligent Home, you can even get an e-mail notification with a video clip when the kids get home!
Economic Points to consider of having TWC Spectrum Intelligent Home
- Reduce Insurance policy Costs- Insurance carriers offer you considerable reductions on Homeowner insurance if the residence is secured by a supervised security system. Although price reductions range from one company to another, along with the extent of the insurance coverage – common price reductions range from 5-20% depending on the type of security system and the level of services which are provided.
- Be certain that the insurer realizes whether or not the system will be monitored as well as whether or not things such as fire, flood and freeze protection has been incorporated in your security system. Time Warner Security ought to provide a certificate of installation describing the kinds of services for which your system is monitored.
- Boost Resale Value – While not easy to attach an actual value, a large number of potential home buyers recognize an alarm system as an appealing attribute that can be viewed as a fixture that adds considerable benefit to the home. For a number of potential buyers, it’s actually a “must-have” and your TWC Intelligent Home provides many “bells and whistles” that add to the emotional appeal of purchasing a “smart” home.
To determine how reasonably priced a Time Warner Intelligent Home could very well be.. get a quote and then compare with our Top Rated Home Security Systems.
Questions to ponder before buying Intelligent Home
Things to discuss with your family prior to selecting a TWC Spectrum Intelligent Home System?
There are numerous considerations that you should ask yourself before buying Time Warner Security (Spectrum), along with any other system for that matter. When it comes to choosing the best home security systems, because you might be committing to a 2,3 or Five-year contract, it is essential to look at a variety of variables before signing on the dotted line.
It doesn’t matter if anyone came knocking on your door, called you on the phone, or maybe you are answering some sort of sleek full-page color advertisement that may arrive in your most recent bill….it is very important to make certain you get full knowledge of all the alternatives available to you to make the most appropriate evaluation possible.
DIY or Professional TWC Spectrum Security Set up?
One of the primary factors to consider is whether you intend to install the unit personally or provide for an expert installation. Historically, systems needed to be hard-wired directly into your home. This certainly would call for drilling and cutting holes into the walls, fishing wiring, and complicated mounting anas well as considerable programming.
However…times have definitely evolved. Even the companies which usually professionally install the systems are now working with, for the most part, wireless devices. The technology continues to be dramatically improved over time to really make the products especially intuitive…and also more capable.
Do it yourself alarm providers have actually vastly streamlined the installation processes so that you can keep it uncomplicated even for the most technologically-challenged individuals. While Time Warner Security is professionally installed, it is still a wireless system. The Intelligent Home does not require and holes, wiring, or drilling.
Nevertheless, Time Warner Internet reviews complain often cite issues with TWC Intelligent Home installation and service. Hopefully, with the transition to TWC Spectrum Security…Charter Spectrum Reviews will be more positive.
The better DIY companies, such as Frontpoint Security and Protect America will pre-program the whole system prior to mailing it out, to make sure all the operator needs to do is mount the gear and simply contact the company to have the system activated.
Greater than 90% of house owners discovered our best Do-it-yourself wireless house alarm systems an easy task to set up!
Potential benefits to DIY Install over TWC Spectrum Intelligent Home Pro Install
- More Cost-Effective– Installing a DIY system can save a substantial amount of money. While upfront costs might be about the same on smaller “basic” systems, the equipment costs on TWC Spectrum professionally installed systems are typically much higher.
- No Contracts – Most professionally installed systems will require a 3-5 year contract. The Spectrum Intelligent Home is less…but, many DIY alarms, such as Frontpoint are now month to month.
- No Waiting– Once the equipment has arrived, there is no need to take time off from work or schedule an installation time. You can get started right away at a time that is convenient for you. With an Intelligent Home, you will have to take time off from work and schedule an appointment with a technician-during normal business hours.
- Enhances Familiarity– By becoming actively involved in the entire process, homeowners and renters who install their own systems are more engaged and become more familiar with all the features and operation of their systems. This ultimately leads to a better ownership experience.
- Portability– Because the system is wireless- when you move, it moves with you….and there are no additional moving or associated installation costs. With TWC Spectrum, you may not be able to get service in many areas.
- No strangers in your home – While TWC Spectrum takes great care in hiring technicians…they sometimes have to use 3rd party sub-contractors. If you truly require professional installation, make sure that your technician has been properly vetted-background checked and drug tested. With a DIY wireless system, why take a chance?
Though an expertly installed system would definitely require less effort, the vast majority learned that the equipment made available through the top Do-it-yourself security providers were actually simple to put in, uncomplicated, and simply saved these folks a significant amount compared to a system that is professionally installed, such as Intelligent Home.
Should you opt for professional installation, and get a TWC SpectrumIntelligent Home from Time Warner Security, you should definitely inquire how skilled your installer is along with whether they have been background checked as well as subject to the drug screening process. Make sure you ask whether or not the supplier has got their own personnel or just utilizes Third-party subcontractors.
Making use of subcontractors isn’t necessarily bad (they might even possess more expertise when compared with company employees) nevertheless make sure they ought to have completed extensive screening before permitting them into your home.
Local vs .. Nationwide- Is TWC Intelligent Home the intelligent choice?
When picking the proper security firm that will protect your household and family members, we advise selecting a national home security company with a reliable background and extensive expertise in home security systems. Ideally, one that supports and services your systems anywhere in the country. We live in a very mobile culture….and, who knows when you may have to transfer to…and need to secure a property located in some other region which might not be serviced by Time Warner Security.
The last thing you’re looking for is to end up being bound to a legal contract with a cable company that doesn’t service that area. With all the changes and uncertainty in the transition from Time Warner and Spectrum, it is difficult to predict the future of the TWC Intelligent Home program. In light of these changes, if you are looking for a professionally installed system from the most highly recognized name in home security, it might make sense to check into ADT Home Security.
Will TWC Spectrum Intelligent Home be fairly simple to use?
Alarm systems have advanced tremendously in the past several years. One of the primary advantages of advancements with regard to technology is the fact that providers place a substantial amount of emphasis on making the system easier to use. Gone will be the intricate series of programs on traditional pushbutton keypads… Many systems such as SMC used by Intelligent Home go with streamlined touch screen user interfaces that are easy-to-use and even guide the user through functions that include arming, disarming, bypassing areas etc…
Time Warner Home Security comes with a fully automated interactive mobile application, Intelligent Home App complete with home automation functionalities that enable you to regulate your dwelling from anywhere around the world using computer access. It enables you to easily monitor your Time Warner Camera and manage your Time Warner Home Security system while you are on the beaches of St. Tropez!
Some systems are even making use of speech control capabilities by way of their own equipment, Google Home or Alexa. These can help you execute the most common functions by just delivering voice instructions. Look for Time Warner Security to do the same.
Simply because might find Time Warner Security reviews may indicate horror stories about installs, services or possibly billing concerns, you will almost never see a Time Warner Cable review that complains that Intelligent Home is hard to operate.
Intelligent Home Response Times
How long will it require Spectrum to respond to an Intelligent Home alarm situation?
While almost every provider says it will provide the fastest response times in the business, one must recognize how to interpret these types of assertions. Your actual TWC Intelligent Home is going to generally have a 30-60 second entry delay for your main entrance to enable you enough time to disarm alarm. The system can typically be put on “Instant” setting in the event that everybody is home. The siren will go off after any delay in cases where the system is not disarmed. Monitoring center response times are usually calculated from the time that a signal is received to the point in time the dispatcher contacts your house to verify the alert. These times really really need to be inside a sixty seconds. If no person answers from the household, under normally scenarios, they will seek to get hold of any individual listed on the emergency call list …and they then dispatch the police. Every step must be time stamped as well as transcribed in the monitoring center. As you may may find Time Warner Security reviews that report higher than average reaction times, most of the leading home security providers do a first rate job – so long as all things are functioning properly. Time Warner Security (now Spectrum) recommends that the TWC Intelligent Home system is is tested once each week or at a minimum on a monthly basis to make sure that security system along with communications are unquestionably functioning perfectly. Across the country, the average response period by the police is about seven minutes or so, though, this could certainly vary considerably depending on the location of your residence, the nature of the emergency situation, whether there is audio or maybe on-line video verification and the existing demand and also availability of nearby emergency assistance during the call. If you already have Time Warner Intelligent Home and possess data on their actual response times, please don’t hesitate to express your knowledge of our customer Time Warner Cable Intelligent Home reviews.
TWC Intelligent Home Back Up System
Will the Spectrum TWC Intelligent Home system still work if we lose the electricity?
When the electrical power shuts off, the Time Warner Security system is going to continue to provide you with proper protection by switching to battery power back up . The backup power supply might be rated for Twenty-four hours in nearly all Spectrum Intelligent Home reviews, however that could vary in accordance with the size of the alarm system , options along with devices.
The Spectrum TWC Intelligent Home system will beep to alert you that the system is functioning with back up electrical power as well as instruct someone to enter the code. Your Time Warner Home Security system may also advise you by means of text message or e-mail should you have created remote updates.
Home Security Tips
Common Sense Tips To Enhance TWC Spectrum Intelligent Home security
Installing a TWC Spectrum Security system is only one facet of protecting your home.
The following some easy steps to protect your property from burglars.
1. When you’re sleeping at night, or just going to be away from home, close as well as secure all windows and doors.
2. Reinforce doors by using deadbolt locks with high-quality strike plates that have a minimum of 1 “ throw.
3. Secure sliding glass doors. Place some sort of steel shaft or perhaps a section of plywood in the track and mount vertical bolts. These will help you to protect against intruders from forcing the door open or raising it off the track.
4. Keep bushes as well as bushes surrounding doors and windows trimmed. This makes it difficult for a burglar to keep concealed..
5. Keep the home properly illuminated. Exterior motion lighting is a terrific deterrent against night time property invasions.
Security Tips for TWC Spectrum Home Security Customers
How Can I Protect my TWC Spectrum Intelligent Home from Hackers?
Protecting Your Spectrum Home Security System from Hackers
When adding smart home devices to your Spectrum Security equipment package, it is wise to take some extra precautions to protect your WiFi networks. Wireless smart home devices can have weaknesses which can be exploited by hackers.
To protect your network, be sure to follow the best practices below, when installing your Spectrum Home Alarm System.
Research the Device
If you are considering the addition of 3rd party smart home devices, be sure to invest in equipment from reputable smart device manufacturers.
The best smart devices will require password protection, have 2-step authentication and update their firmware periodically.
Register the Equipment
It is critical to register each device…for a couple of reasons:
- To activate the warranty as well as
- Qualify you for receiving any firmware updates.
Pay Attention to Passwords
Always change the default passwords. It is important to use different combinations of letters, cases, numbers, and symbols.
Make Sure Your Wi-Fi Network is Secure
To keep Spectrum security systems safe, you need to secure the entire home network. Changing the name of the network and the default password is a good place to start.
Consider Professional Installation
An expert Spectrum Home Security technician can help if you have questions with setting up a secure network.
Reset to Factory Default Settings
Before you dispose of, sell or give away any of your Spectrum Security System smart devices, make sure to remove all of your data.
How to Help Prevent Your Spectrum Security Systems From Being Hacked -Video Summary
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Last Updated on August 9, 2021 by The Home Security Advisor
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