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The Best Home Security Companies for Customer Service

These companies consistently exceed customer expectations!

Frontpoint Security - Best DIY Alarm Security Companies of 2017 - Best Customer Service


When it comes to selecting a home security company, it is not just about who has the best equipment or the lowest prices – customer service counts for a lot.  You are establishing a relationship with a company that will be there to help protect your family when you need it most.


There are a number of factors to consider. From the terms of the contract, the equipment warranties, return policies and how accessible and responsive is the company when you need help…

When considering a home security company…service after the sale is an important factor which separates the good from the great.Each of our listed security providers has distinguished themselves within the industry for providing superior customer service.

Top 3 Reviews

Frontpoint – Best Customer Service


HSA Rating


Best Customer ServiceT


  • A+ BBB Rating
  • 30 Day Risk Free Trial
  • 100% Wireless System


  • Landline Unavailable

Best Home Security Companies - CTA View

Link Interactive – A Leader in Tech Support and Customer Service



HSA Rating


Best Overall Value


  • A+ BBB Rating
  • Equipment Selection
  • Extensive Experience


  • Self Install Only

Best Home Security Companies - CTA View

ADT Monitored – Professionally Installed with Stellar Customer Support

ADT Safe Streets Logo


HSA Rating


ADT - Best Pro Installation


  • Name Recognition
  • 6 Month Service Guarantee
  • Relocation Program


  • Expensive Add Ons

Best Home Security Companies - CTA View

Features of the Best Home Security Companies for Customer Service

Equipment Warranty

The home security companies with the best customer service typically offer warranties that extend past the normal 1 year warranty offered by the manufacturer.  Look for either a lifetime warranty or at least a warranty that covers the initial term of the contract.

Contract Terms

The best security companies offer some flexibility in monitoring contract terms.  While 3 year agreements are the industry standard, top alarm companies for customer service go the extra step might offer shorter term options such as a 1 year agreement. Make sure you inquire about escalation and auto-renewal clauses.

Relocation Options

Alarm companies that excel in customer service will make it easy for you to relocate the systems if you should need to move. If you are looking at a local company, be sure you understand your contractual obligations should you relocate outside their service area.

BBB Ratings

Home Alarm Companies with superior customer service will typically have an A BBB rating.  While it is not possible to please everyone, top notch customer service companies will do their best to resolve customers issues. Positive BBB ratings will reflect that.

Access and Response

Home Security companies that are committed to customer service provide prompt response to customer issues. They offer multiple options for support such as phone, e-mail and chat.

Return Policy

Most of the best customer service companies offer a 14-30 day return policy.  The best security customer service companies require no restocking fees and even pay the shipping for returns.

Environmental Sensors

Advanced wireless security systems can include environmental sensors that can provide protection from Fire, CO, Flooding and Frozen Pipes.

Home Automation

Modern wireless home security systems can be equipped with home automation technology that can enable one to turn on lights, unlock doors and manage heat and energy systems.

Video Cameras

Most DIY alarms offer option video cameras that can record events, remotely monitor what goes on when you are away and even notify you when there is activity.

Best Security System Customer Service Reviews

Frontpoint Security

9.5 / 10 HSA Review
A+ BBB Rating, 30 Day Risk Free Trial, NO Long Term Contract, 3 Year Warranty
Cellular Only Monitoring
Outstanding Customer Service with Comprehensive Equipment Options.
Customer Service10
Price and Value9

Best DIY Home Automation System - Frontpoint Security

Frontpoint Security Customer Service Shines


World Class Customer Service– Year after year, Frontpoint is recognized for their commitment to providing best in class customer service. Their A+ BBB rating validates the internet reviews that praise them for consistently exceeding customer expectations.

As a matter of fact, 94% of their buyers would definitely recommend them.

They feature a low key, consultative sales approach and contract flexibility-with both one and three year agreements available.

100% Wireless- Frontpoint provides reliable, name brand equipment  set up using 100% cellular monitoring. This eliminates the possibility of phone lines being cut and provides secure,reliable transmission of signals and data.

State of the Art Monitoring Capabilities – In addition to their extensive menu of available security, surveillance and home automation products, Frontpoint delivers technologically advanced solutions as part of the Interactive monitoring services. Powered by, Frontpoint solutions incorporate “Crash and Smash” protection as well as Geo-Location Solutions. The first one makes sure that monitoring company will be notified even though the system is destroyed…and the second makes it possible for innovative system automation capability dependent on GPS cellular locations.

Transparency and Integrity– Unlike many home security sites, with Frontpoint, costs are clear-and there aren’t any tricks or hidden charges.

There are no escalation or long term auto-renewal clauses hidden in the contracts. And they even give you an option of a shorter term one year agreement.

Unbeatable Return Policy- Frontpoint is so confident in the quality of the products and services that they provide that they back it with a 30 Day Money Back Guarantee, with NO restocking fees and they even pick up the tab on return shipping!


Frontpoint has long been recognized for proving the best customer service in the home security marketplace. They back your equipment with a 30 Day Full Money Back Guarantee and offer a complete equipment selection that features surveillance cameras as well as energy management.

Get more details in our Frontpoint Security Review or give them a call for a free, no obligation quote.


Frontpoint Security Full Review

Frontpoint Security- HSA Top 10 Home Alarm Companies

Link Interactive Security – A leader in Tech Support and Customer Service

8.8 / 10 HSA Review
{{ reviewsOverall }} / 10 Users (2 votes)
A+ BBB Rating,Comprehensive Equipment Selection
Self Install Only
Outstanding value-Comprehensive equipment selection with extremely competitive interactive and home automation monitoring.
Customer Service9.5
Price and Value8

Best DIY Home Alarm -Link Interactive

What We Like About Link Home Security



Exceptional Track Record for Outstanding Customer Service – Although these folks might not be a household brand (yet), Link Interactive is undoubtedly carving out a position in most Top Five Best Home Security Company lists. Link Home Security is the DIY alarm division of Mountain Alarm. They are a regional security provider which has an A+ BBB ranking as well as Sixty years’ experience with the sales and installation of home security systems.

They enjoy a 98% client approval score.

Even more incredible is the fact that they have no complaints lodge against them through the BBB!

And..they offer more than just great customer service.


Diverse Equipment and Monitoring Capabilities – Link Interactive Alarm systems showcase the most up-to-date 2 Gig Technologies wireless hardware, combined with feature rich monitoring solutions. Link Interactive monitoring incorporates all of’s innovative capabilities which includes: Crash and Smash Protection, Geo Location Services…as well as 2-way voice supervision.

Straightforward, Competitively-priced Monitoring Fees – Along with extremely aggressive monitoring terms, Link Home Security keeps it very simple in terms of their packages. Their “basic” Gold Plan includes cellular monitoring, all interactive services and full home automation for one low price-$30.99 a month. Want video? No Problem…just $10/mo. More.


Link Home Security delivers fantastic customer support as well as one of the most comprehensive security and home automation programs in the business.

They’re among the finest DIY security system providers mainly because they provide a wide-ranging hardware selection and incredibly competitive monitoring packages. They feature the top rated interactive solutions along with Crash and Smash protection and 2-way voice authentication.

For an in depth analysis, read our Link Home Security Reviews or get a FREE Quote and get details about the reasons why Link Home Security is considered one of the best home security companies of 2018.



Link Interactive Full Review

Visit Link Interactive Website

ADT Monitored Security – The Most Experienced Customer Service Teams

8.9 / 10 HSA Review
Name Recognition, Pro Install, 6 Month Service Guarantee(Certain Restrictions Apply)
Professional Install Required, Expensive Add Ons
Comprehensive security solution by the #1 name in security monitoring.
Customer Service9
Price and Value8.5


Important things about a professionally installed ADT Monitored Security System

ADT - Best Pro Installation

For those shopping to get a home security system installed by a professional, you cannot find any more respected brand on the market than ADT.

ADT has been rated #1 in the SDM Top 100 over the past three decades.

They have been trusted to help safeguard far more households, families and enterprises than the next 10 rivals put together! ADT features a heritage which covers more than a hundred and forty years.

A professionally installed system by ADT Authorized Premier Provider – Protect Your Home includes the most reliable, state of the art equipment…set up by trained, experienced, background-checked technicians. It is monitored by one of six redundant monitoring stations owned by ADT – the most trusted name in the industry.

This level of name recognition and superior redundancy of their monitoring stations are unmatched.  

Benefits include:

  • FREE Security System -$850 Value*
  • Professional Installation
  • Superior Monitoring Redundancy- 6 Monitoring Centers
  • Local Nationwide Service Network
  • Superior Technology – Voice Control Available
  • Broad Home Automation Compatibility
  • Nationwide Relocation Program
  • $500 Theft Protection Guarantee (certain restrictions apply)
  • 6 Month Service Guarantee (certain restrictions apply)
    *$99 charge for parts & installation with monthly monitoring services. Termination Fee Applies. For New Customers Only. (See T&Cs Below)


Find out why more than 6 million customers entrust their home security to a professionally installed system monitored by ADT.


Vivint Home Security Full Review

Visit Vivint Website

Best Home Security Systems

Side by Side Comparisons of the Top Security Systems 

Last Updated on February 4, 2024 by

Best Home Security Companies for Customer Service was last modified: February 4th, 2024 by

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