Frontpoint vs ADT
Frontpoint vs ADT Monitored Security Review-2019
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ADT Monitored Security Articles
This ADT Monitored Security vs Frontpoint Security Review pits the top professionally installed home security company against our Best Do It Yourself Alarm Company, Frontpoint.
When comparing Frontpoint vs ADT monitoring, it is a little bit of an apples vs. oranges scenario. Aside from the fact that the former provides professional installation and the latter is self installed, there are a number of key differences that separate the two companies.
Let’s take a closer look at what makes these two of the best home security companies….and see which one is a better fit for you.
Comparing ADT Authorized Provider and Frontpoint Security Systems
About our Side by Side Review
This is a comparative analysis of Frontpoint vs ADT Monitoring, in we contrast an assortment of characteristics in 5 separate categories. For the purposes of this review, each category is valuated equally.
You can jump ahead to a specific category or area of interest bu clicking on any of the links to the left.
In the summary section we determine a “winner” by tallying up the individual “rounds”, but your selection may vary depending on your priorities.
ADT Monitored Security vs. Frontpoint – 2019 Review
Reputation and Credibility – Who to Trust? ADT vs. Frontpoint
ADT Authorized Provider – Safe Streets
Safe Streets was founded in 1998 and is one of the largest Authorized Providers for ADT, the number one name in the home security industry.
They have earned an A+ BBB rating by providing exceptional installation and service to thousands of satisfied customers.
All monitoring services are provided by ADT , which was founded 140 years ago as American District Telegraph and is the oldest and most recognized name in home security.
In comparison, Frontpoint is a newcomer to the home security business…with less than 10 year’s experience. Nevertheless, in that short time they have become a consistent front runner in the DIY alarm industry and carved out a name for themselves by earning a reputation for providing a best in class customer experience.
Their transparent and “no pressure” approach to home security has earned them an A+ BBB rating with very few customer complaints.
While Frontpoint enjoys the same BBB rating and has far fewer customer complaints….at this point. they don’t have the the track record or name recognition that an ADT Authorized Provider has. No one does.
However….there are many who would argue that bigger isn’t necessarily better….
Nevertheless, when it comes to reputation and credibility…ADT Monitoring is virtually synonymous with home security….and has been for a very long time.
ADT vs. Frontpoint Monitoring Services
Customers of both companies are protected, around the clock, by UL Listed, Five Diamond Certified monitoring stations.
ADT owns and operates 6 monitoring centers to service their 6 million customers. This provides an additional measure of redundancy and allows calls to be routed to another command center in the event of a localized disaster in one of their monitoring centers.
When it comes to contracts…Frontpoint offers greater flexibility with monitoring plans for both one and three-year agreements. ADT monitored systems require a 3-year contract.
Frontpoint monitoring rates start at just $34.99 and are 100% cellular…where as ADT Monitoring starts a bit higher, $36.99, for landline service-charging significantly more for cellular service.
Cellular service is inherently more secure as it prevents the possibility of defeating the system by cutting a phone or cable line.
Overall, Frontpoint service is more cost-effective than comparable ADT monitoring services.
Both of the companies have video surveillance available…and ADT monitoring offers 2-way voice capability.
However, in my opinion, this is trumped by Frontpoint’s Alarm.com services which include Geo-Location Services and Crash and Smash Protection. The latter enables the monitoring center to detect a security breach and alert the authorities – even if the system is destroyed before a signal can be sent.
This goes an extra step in providing total peace of mind.
For a complete rundown of Frontpoint and ADT monitoring plans and pricing, check out individual reviews, at :
While ADT monitoring offers superior redundancy and 2-way voice, Frontpoint offers more advanced monitoring features, 100% cellular monitoring communication and more cost effective monthly monitoring rates.
Frontpoint vs ADT Monitoring Customer Service – What happens after the sale?
Although the ADT Authorized Provider does a good job addressing customer issues once they have been filed with the BBB, online reviews and customer feedback would seem to indicate there is some room for improvement when it comes to customer service.
While both companies fare well when it comes to BBB ratings (A+), Frontpoint has very few complaints filed.
Online feedback for Frontpoint is overwhelmingly positive…reflecting their strong commitment to customer satisfaction.
This may also be a result of two different approaches to the sales process.
Contrasts in Sales Approach
The Frontpoint business model is far more passive….relying on internet lead generation from a very transparent and informative web site, to an inbound sales team that adopts a very consultative approach in which they focus on uncovering customer needs and providing the most cost effective security solutions.
The prospective customer is then given the opportunity of a 30 day trial to make sure that the system works for them before they make any further commitment. Frontpoint even takes care of the shipping and activation fees…
Because they are installing the system, ADT Authorized Provider – Safe Streets customers are only protected by the standard 3 Day Right of Recission and not 30 Day Money Back Guarantee.
However, they do include the exclusive ADT 6 month service guarantee that says any service oriented issue will be resolved within 6 months. In the event that any service rated concerns can’t be resolved , the equipment will be removed and your money refunded. . (certain restrictions apply).
Another close category as both companies provide exceptional customer service…but, Frontpoint has proven that they have an overall stronger commitment to exceeding customer expectations and they offer an unconditional 30 Day Money Back Guarantee to ensure customer satisfaction.
Equipment and Technology
Both ADT and Frontpoint systems come with standard motion sensors and door/window sensors. If you select an interactive plan, you will be able to control the system remotely from your smartphone and the system will even give you a “door open” signal if the front door is left open.
Security cameras can be added to either system to provide additional surveillance capability.
Frontpoint systems will come pre-programmed. They are easy to install, as they are clearly marked and just need to be mounted in the proper locations.
ADT equipment must be professionally installed.
ADT Monitored Home Security Equipment
ADT equipment is manufactured by leading equipment suppliers and is provided and professionally installed by ADT Authorized Provider – Safe Streets.
ADT offers a comprehensive equipment lineup to satisfy the needs of virtually any security situation. They have basic home security systems and ADT Pulse® for more sophisticated interactive home automation.
Because they are using brand named equipment by some of the most trusted names in the industry, they offer a 3 year warranty and the ADT 6 Month Service Guarantee. (certain restrictions apply)
Frontpoint Security Equipment
Frontpoint uses the GE Simon XT as their standard control panel, with the optional Qolsys IQ for those wanting a more user friendly 7″ full color touchscreen display to manage more sophisticated home automation and energy management applications.
The Qolsys IQ panel is compatible with all the same Interlogix sensors and provides a couple of unique features such as:
- Live Weather Conditions
- Severe Weather Reports
- Internal Camera that captures still images of arm/disarm events
Both Companies offer some great advanced technologies to enhance their systems
ADT Monitored Security Systems have:
- ADT Pulse® Voice – Allows one to control basic functions through their ADT Pulse App with voice commands
Not to be outdone, Frontpoint customers get Alarm.com’s innovative:
- Crash and Smash Protection– which provides protection even if the system is destroyed
- Geo-Location Services – which enables system automation based on the GPS location of the end user
Frankly, this category is too close to call.
Both companies offer outstanding equipment and some very attractive advanced technologies.
While the respective manufacturer reps would argue at great lengths, which features are superior and which are most important to the end user….I think that it really comes down to personal preference.
Price and Value – Bang for the Buck
Both companies offer quality, name brand equipment with similar feature sets and capabilities.
However, while they both have similar base monitoring pricing, the slightly lower $34.99 Frontpoint monitoring is cellular– which is a far more secure means of communication.
As one adds more interactive, home automation and video monitoring capabilities, Frontpoint is a far more cost effective monitoring solution.
Both Frontpoint and ADT Monitored Systems have some advanced services which provide some product differentiation…and that will be a matter of personal preference or priorities.
ADT vs Frontpoint Interactive Apps
The ADT Pulse® App provides very cool voice control capability….but, some will lean toward the GPS automation functionality of Frontpoint, and Alarm.com’s Crash and Smash Protection.
All of these advanced features add value to the home automation services provided by their respective companies.
Additionally, when it comes to add on equipment, Frontpoint enjoys a significant price advantage with wireless door window sensors running $32…compared to $60.
When it comes to Price and Value…Frontpoint is clearly the overall value leader.
ADT Monitored Security vs. Frontpoint Security Review Summary
Both of these companies are among the best home security companies that you could select to help protect your home and family. When it comes down to choosing between an ADT Authorized Provider and Frontpoint- for some, the selection may be as simple as choosing between DIY and professional installation.
Despite the fact that Frontpoint has streamlined the entire process so that the end user merely has to place the sensors and call in to activate, there will always be those who insist on having even a wireless system professionally installed.
However, for those who don’t want a stranger in the house and are willing to invest a few minutes to complete the process, there can be substantial savings and some benefits over an ADT Monitored Security System. .
While they have a well deserved reputation for being THE #1 Name in the security business, ADT Monitored Systems are not the cheapest game in town….and Frontpoint offers an outstanding alternative for those looking for superior customer service and to save a bit of money.
At the end of the day, we feel that Frontpoint offers a better overall value for the majority of those looking for the best alarm company to help protect their homes and family.
Find out more about ADT Monitored Security
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|ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. ADT Pulse Home Control with Video installation starts at $499. Burglary, Fire, Carbon Monoxide and Emergency Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Emergency Alert devices. Fire, Carbon Monoxide and Emergency Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from ADT Pulse Remote: $52.99 per month, ($1,907.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse Home Control with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.|
Last Updated on January 1, 2020 by The Home Security Advisor